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Raphael Penthouse Suites

Property class: 5 and above

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Photo gallery for Raphael Penthouse Suites

A modern rooftop terrace with a pool, seating area, and a view of a cityscape including a distinctive building. - Raphael Penthouse Suites (Sandton)
A multi-story hotel with a classic architectural design, featuring arched windows and balconies. - Raphael Penthouse Suites (Sandton)
A hotel room with a round dining table, chairs, a TV, a sofa, and a large window with curtains. - Raphael Penthouse Suites (Sandton)
A balcony with two lounge chairs and a cushioned bench, overlooking a cityscape. - Raphael Penthouse Suites (Sandton)
A modern living room with a flat-screen TV, a glass-top coffee table, and two upholstered armchairs. A wooden cabinet and a framed picture are on the wall. - Raphael Penthouse Suites (Sandton)
Nelson Mandela Square and Sandton City Mall are located near Raphael Penthouse Suites, which provides a terrace, a shopping mall on site, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, 1 Bedroom

A bedroom with a large bed, a wooden desk, and a framed picture on the wall.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

A bedroom with a large bed, a wooden dresser with a TV, and a door leading to another room.

Executive Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

A hotel room with a large bed, bedside tables, a chair, and a framed picture on the wall.

Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Penthouse, 2 Bedrooms

A hotel room with a large bed, a desk, and a view of the cityscape through a sliding door.

Luxury Penthouse, 2 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Sandton neighborhood, Raphael Penthouse Suites is connected to a shopping center. Travelers who have shopping on the agenda can visit Sandton City Mall and Nelson Mandela Square. Traveling with kids? Consider Johannesburg Zoo, or check out an event or a game at Wanderers Stadium. Spend some time exploring the area's activities, including golfing. Visit our Johannesburg travel guide
View more Guest Houses in Johannesburg
Map
South Wing Nelson Mandela Squ Fifth St, Sandton, Gauteng, 2196

What's nearby

  • A large public square with a prominent statue in the center, surrounded by historic buildings and a modern skyscraper.
    Nelson Mandela Square
    1 min walk - 0.0 miles
  • The Hard Rock Cafe entrance with a large arched window and a neon sign.
    Sandton City Mall
    2 min walk - 0.1 miles
  • Peacemaker Museum
    2 min walk - 0.1 miles
  • Sandton Convention Centre
    7 min walk - 0.4 miles
  • Johannesburg Stock Exchange
    10 min walk - 0.6 miles

Getting around

  • Johannesburg Sandton Station
    4 min walk
  • Rosebank Station
    14 min drive
  • O.R. Tambo Intl. Airport (JNB)
    34 min drive

Restaurants

  • Naked Coffee
    6 min walk
  • Pappas On The Square
    9 min walk
  • Mugg & Bean
    2 min walk
  • Trumps Grillhouse and Butchery
    9 min walk
  • Ocean Basket
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free 24-hour train station pick-up shuttle
  • Limo/town car service
  • Free secured self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 275 for adults and ZAR 140 for children
  • Coffee and tea in common areas

Things to do

  • Designer stores
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • DVD player
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 2004
  • Designated smoking areas (fines apply)
  • Living plant wall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately ZAR 275 for adults and ZAR 140 for children
  • Airport shuttle fee: ZAR 1090 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property class

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Frequently asked questions

Does Raphael Penthouse Suites have a pool?

Yes, this property has an outdoor pool.

Is Raphael Penthouse Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Raphael Penthouse Suites?

Check-in start time: 2 PM; Check-in end time: 6 PM.

What time is check-out at Raphael Penthouse Suites?

Check-out is at 10 AM.

Does Raphael Penthouse Suites provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of ZAR 1090 per person applies.

Where is Raphael Penthouse Suites located?

This family-friendly Johannesburg guesthouse is located in the business district, just steps from Sandton City Mall and Nelson Mandela Square. Peacemaker Museum and Sandton Convention Centre are also within 5 minutes. Johannesburg Sandton Station is only a 4-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Raphael Penthouse Suites Reviews

8.6

Excellent

9.0

Cleanliness

9.6

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 33 out of 52 reviews
Rating 8 - Good. 10 out of 52 reviews
Rating 6 - Okay. 3 out of 52 reviews
Rating 4 - Poor. 2 out of 52 reviews
Rating 2 - Terrible. 4 out of 52 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Near the mandela square with all the facilities.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very attentive and helpful
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and the staff is friendly, helpful, and willing to go an extra mile to assist with anything needed. Loved it 😍
Stayed 11 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Very close to shopping center and restaurants.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached directly to the mall made for an easy and convenient stay. Nice lounge and kitchen gave a nice homey feel and space you dont get in a hotel room.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly and helpful staff, nice furnishings in the apartments and adequately stocked with all the necessities for such accommodation! The bed was comfortable with very nice bed linen! Like the proximity to Sandton City and Mandela Sq! All in all I thought the Raphael was very good value for money! I did not like the view from my room.. faced the wall (but at least it wasn’t concrete and plain, but would have preferred a city view!
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

This hotel could be a pearl in Sandton, however, the photos of the property hide investment in maintenance. One of only a few hotels we’ve stayed in which has so few sockets for charging a laptop or indeed a phone. We found blood on the tiles in one of the two bathrooms in the 2 bedroom suite. The pigeons enjoyed our jacuzzi on the enormous balcony. We certainly weren’t going to get into that tub. A disappointing stay which didn’t meet our expectations.
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bedbug City hotel

My stay would have been good if we were not eaten up by bedbugs. We did not sleep the entire night as I was itching uncontrollably by the bites. I caught one bedbug and took it to the reception desk. The receptionist was very nice and brought me a clean sheet and blanket to sleep in the chair as I could not sleep in the bed anymore. The next morning I was told by the morning receptionist that someone would contact me from the hotel. No one did not even by email. I reported it to my credit card company, and they refused to refund my payment of $283.45 for the nights stay. My biggest fear was bringing bedbugs back into NY with me. I think it was ridiculous that the hotel did not did not refund me as I did not want to write a negative review because I was waiting for them to do the honorable thing of refunding me.
Bedbug bites
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Very friendly staff and good sized room and amenities. Great location.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about Raphael Penthouse Suites is excellent: great location, clean and comfortable room, courteous service and very reasonable price. If I visit Johannesburg again, I will definitely stay here again.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. From the moment we arrived to when we left, they were so helpful and friendly. Will definitely come back
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment
Stayed 3 nights in Feb 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Atrocious behaviour of staff as my 14 year old daughter was refused entry and assistance because she forgot our room number and the Reception refused to our room for over 10 minutes leaving her extremely distressed. Could not get porter services on the day of checkout from the room inspite of pre-alerting them over 30 minutes prior. Rooms would not be be serviced unless you called for the team. WiFi unstable the whole time, cable TV without HD in such a high end establishment, the list is endless. This is the fifth time I have stayed at Raphaelz albeit first time with family and last time I would stay there. I would not recommend it to any person. Very disappointed with the price paid.
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Self-service in Sandton

Good
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
It took a while to fix the sauna
Stayed 5 nights in May 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service

Good location, but not living up to expectations

Good location next to best shopping and dining. Good breakfast served at nearby hotel. Spacious rooms. Mold in the rooms, poor and not very friendly service, many technical issues, for example they could not make keys for our rooms and wifi worked only half of the time. Tried to charge extra for breakfast that was included. All in all, not what to expect from a 5 star hotel
Stayed 2 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veldig deilig med stor egen leilighet for en familie på 4. praktisk beliggenhet til shopping og restauranter. Anbefales
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities
Zimmer ohne Aussicht mit kleinem Balkon. Unmöglich, dort zu sitzen wegen Lärm von Gebäude-Maschinen wie Klimaanlage. Nicht einmal ein Fenster oder Türe konnte man offen lassen wegen dem Lärm. Man fühlt sich wie in einem komfortablen Gefängnis. Wifi hat zuerst nicht funktioniert. Es dauerte zu lang, um das Problem zu lösen. Würde nicht empfehlen, dort zu buchen obwohl die Lage grossartig ist.
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Si vous voulez le petit déjeuner, il faudra accepter de marcher dans le labyrinthe de la tour pour aller de l’autre côté dans le resraurant d’un autre hotel
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms. daily room cleaning was professional. connected directly to the Sandton City mall so easy access to the restaurants and shopping.
Stayed 3 nights in Apr 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Probably the worst hotel room in Sandton

Literally terrible experience in a shabby and worn out and hugely overpriced room. I'm traveling on business and booked this property because I thought I might benefit from the lounge area and kitchen but the carpet was soaking wet from leakage from the patio, the sofa was beyond worn out, the wardrobe doors didn't slide / close properly and the bedroom still has a square CRT TV as if it's 1994! Really a terrible shambles of an experience, not to mention lifts not working on the day I arrived.
Stayed 4 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HIdden Gem, Great Location

Great location, great apartment, only one slight criticism and that was there was no iron or ironing board in the apartment.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Zentrale Lage beim Nelson Mandela Square

Um es vorwegzunehmen, die zahlreichen Restaurants am Square sind nicht so lärmig. Die laufenden Airconditioner allerdings schon. Das Apartment ist ein bisschen in die Jahre gekommen aber Preis/Leistung stimmt. Ideal für Familien. Im Herzen von Sandton City mit Zugang zu all den Shops und Restaurant. Nähe Gautrain. I
Stayed 1 night in Oct 2019