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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4.0 star property

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Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Breakfast, lunch, dinner served; garden views - Protea Hotel Fire & Ice by Marriott JHB Melrose Arch (Johannesburg)
Terrace/patio - Protea Hotel Fire & Ice by Marriott JHB Melrose Arch (Johannesburg)
View from property - Protea Hotel Fire & Ice by Marriott JHB Melrose Arch (Johannesburg)
Exterior - Protea Hotel Fire & Ice by Marriott JHB Melrose Arch (Johannesburg)
Reception - Protea Hotel Fire & Ice by Marriott JHB Melrose Arch (Johannesburg)
Located close to Melrose Arch Shopping Centre and James and Ethel Grey Park, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch provides a terrace, a shopping mall on site, and a coffee shop/cafe. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Guest Room,1 King Bed ,Non-smoking

Minibar, in-room safe, desk, laptop workspace

Guest Room,1 King Bed ,Non-smoking

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • City view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Birnam neighborhood, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is connected to a shopping center. The Wanderers Golf Club and Killarney Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Melrose Arch Shopping Centre and Sandton City Mall. Looking to enjoy an event or a game while in town? See what's going on at Wanderers Stadium. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as ecotours. Visit our Johannesburg travel guide
Map
22 Whitely Street, Johannesburg, Gauteng, 2076

What's nearby

  • Melrose Arch Shopping Centre
    2 min walk - 0.1 miles
  • James and Ethel Grey Park
    8 min walk - 0.5 miles
  • Wanderers Stadium
    17 min walk - 0.9 miles
  • The Wanderers Golf Club
    4 min drive - 1.2 miles
  • Nelson Mandela Square
    8 min drive - 3.9 miles

Getting around

  • Rosebank Station
    9 min drive
  • Johannesburg Sandton Station
    14 min drive
  • O.R. Tambo Intl. Airport (JNB)
    32 min drive

Restaurants

  • Mr. George
    4 min walk
  • The Grillhouse
    2 min walk
  • Istanbul Kebab
    4 min walk
  • Tiger’s Milk
    4 min walk
  • Protea Hotel Fire & Ice
    1 min walk

About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Upscale hotel near Melrose Arch Shopping Centre
Located close to James and Ethel Grey Park and Wanderers Stadium, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch provides a terrace, a shopping mall on site, and a coffee shop/cafe. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Full breakfast (surcharge), a free area shuttle, and self parking (surcharge)
  • Luggage storage, outdoor furniture, and concierge services
  • Smoke-free premises, a porter/bellhop, and a banquet hall
Room features
All 197 rooms have comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Highchairs, streaming fitness classes, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 6 km
  • Covered self parking on site (ZAR 50 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 for adults and ZAR 235 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Designer stores
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Free area shuttle
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 5 meeting rooms
  • Conference center (2,214 square feet of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Streaming fitness classes

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 235 for adults and ZAR 235 for children
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Covered self parking fee: ZAR 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Frequently asked questions

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:00 PM.

Is Protea Hotel Fire & Ice by Marriott JHB Melrose Arch pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for ZAR 50 per night.

What time is check-in at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Check-out is at 10:00 AM.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 760 per vehicle applies.

Where is Protea Hotel Fire & Ice by Marriott JHB Melrose Arch located?

Located in Birnam, this hotel is within a 10-minute walk of Melrose Arch Shopping Centre and James and Ethel Grey Park. Wanderers Stadium and The Wanderers Golf Club are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Reviews

8.6

Excellent

9.0

Cleanliness

9.2

Location

8.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 223 out of 424 reviews
Rating 8 - Good. 140 out of 424 reviews
Rating 6 - Okay. 29 out of 424 reviews
Rating 4 - Poor. 19 out of 424 reviews
Rating 2 - Terrible. 13 out of 424 reviews

Reviews

Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was safe, clean and well maintained. The hotel had a great breakfast buffet and the staff were very nice and helpful.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure precinct, ample parking, friendly staff, efficient staff even more important! Have stayed multiple times because we like it every time!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Adegbola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the environment is very beautiful and secure
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Miriam

Liked: Cleanliness
Great creative rooms, Hollywood theme. Nice size rooms.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe, secure area , convenient to restaurants and shopping. Excellent location to Hop on Hop Off stop. All the staff are professional and provide exceptional customer service. They were very helpful and friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Miriam

Liked: Cleanliness
Modern clean roomy
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cecilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this hotel more than 5* I absolutely would! I felt very safe and well cared for by the incredible staff, from the front desk to the dining room and the house keeping ladies! South African hospitality at its very best! I enjoyed having the shopping mall and restaurants on my doorstep. An exceptional stay, thank you
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Verona

Liked: Cleanliness, staff & service, amenities
Fantastic staff
Stayed 17 nights in Jan 2026
Verified

10/10 Excellent

Verona

Liked: Cleanliness, staff & service, amenities
Staff where fantastic
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Youngran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel was in a perfect location, the breakfast had plenty of options, and the room was very comfortable and spotless.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
The exceptional staff - they were friendly, well trained, and helpful. Breakfast was very good. The area is one of the best in Johannesburg. I can't believe this Hotel currently only gets an 8.6 on Hotels.com it deserves a 9.0.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is vey wellocated to access motorways. Its ina secure precinct that can be walked at night to nearby restauarants. Also daytime lots of boutique shops. Its got GREAT character in its movie star theming. Stagf are extremely and welcomingly friendly. Breakfast was very good, good variety of continental breakfast items. Dinner previous night was good but the delay receibing staters and main meal was not good at all, had manager apologies. But we intend returning in future as overall it ticks all the boxes we need
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and always helpful staff made this a great stay!
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Saida Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a really good variety and not the traditional breakfast. Staff were very helpful.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was amazing with plenty of healthy choices. Specialty coffee as well all included. Service was excellent with friendly efficient staff. Definitely stay again.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Roslyn

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, professional staff. Room above average. Food above average. In general, excellent
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Prajeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property!

Amazing property and great location with lots of restaurants around.
Breakfast with a view and nice weather
Restaurants nearby
Restaurants near by
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Olumide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing especially the staff. Great shops and restaurants located in walking distance
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Hotel very modern, centrally located, close to many great bars and restaurants. Reception was well manned and happy friendly staff welcomed me on my arrival. Lift to my fifth floor room was securitly controlled by room key. Lovely well decorated room with great shower and views of surounding Christmas decorated streets. A tasty buffet breakfast was taken every day of my stay and the bar provided me with delicious drinks after a busy day. I would like to thank the management and staff for running a great ship. I will definately be coming back.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Donnay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. The staff we’re very friendly and helpful always
Stayed 11 nights in Oct 2023
Verified

8/10 Good

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A very good tidy clean hotel with a good breakfast. Rooms small'ish but good comfortable bed and clean Staff are helpful but unfortunately I did get my Bose Headphones stolen from my room during my stay so be careful with leaving valuables.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

alison

Staff were very friendly and helpful. Hotel had everything we needed.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Holiday

Family holiday to kuger starting in Johannesburg, hotel and area is safe and excellent for walking around
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

AIREDALE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I am coming back here next time

The stay was great. Staffs were so friendly in reception and hosting.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Winter break

Lovely hotel staff are first class
Stayed 1 night in Nov 2024