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Grand Fiesta Americana Sumiya Cuernavaca

4.5 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Grand Fiesta Americana Sumiya Cuernavaca

2 restaurants, breakfast, lunch, dinner served; Asian cuisine
Hallway
Deluxe Room, 1 King Bed (Plus) | Premium bedding, down comforters, minibar, in-room safe
Garden
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Down duvet
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Down duvet
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Down duvet
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Pool View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds, Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Down duvet
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Plus)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Plus)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Down duvet
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Plus)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds (Plus)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Down duvet
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Int. Fraccionamiento Sumiya S/N, Col. Jose Parres Jiutepec, Jiutepec, MOR, 62550

What's nearby

  • Balneario La Cascada - 3 min drive - 1.2 miles
  • Tabachines Golf Club - 6 min drive - 1.9 miles
  • Forum Cuernavaca - 6 min drive - 3.1 miles
  • Galerias Cuernavaca Mall - 7 min drive - 4.0 miles
  • Cuernavaca Cathedral - 9 min drive - 4.0 miles

Getting around

  • Benito Juarez International Airport (MEX) - 100 min drive

Restaurants

  • ‪Los Cazadores Cuernavaca - ‬6 min drive
  • ‪Antojitos Evelyn - ‬4 min drive
  • ‪Il Tomato - ‬10 min walk
  • ‪Barbacoa "Las Granjas - ‬18 min walk
  • ‪Pollo Vaquero - ‬7 min drive

About this property

Grand Fiesta Americana Sumiya Cuernavaca

Luxury eco-certified hotel near Galerias Cuernavaca Mall
Take advantage of a poolside bar, a terrace, and a Japanese garden at Grand Fiesta Americana Sumiya Cuernavaca. Treat yourself to a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Asian cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities such as laundry facilities and a bar.
Other perks include:
  • Swimming pool with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), tennis courts, and an outdoor pool
  • 1 meeting room, a front-desk safe, and luggage storage
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 163 rooms offer comforts such as premium bedding and air conditioning, as well as perks like desk chairs and safes.
Extra conveniences in all rooms include:
  • Down comforters and free cribs/infant beds
  • Bathrooms with rainfall showers and hair dryers
  • 65-inch Smart TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 270 to 750 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Arboleda
  • La Cascada
  • Sumiya

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Tennis

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 65-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 4 2025 to June 7 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 270 to 750 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is required for transportation to and from this property

Property is also known as

Camino Real Sumiya
Camino Real Sumiya Cuernavaca
Camino Real Sumiya Hotel
Camino Real Sumiya Hotel Cuernavaca
Sumiya
Sumiya Camino Real
Cuernavaca Hotel Camino Real Sumiya

Frequently asked questions

Does Grand Fiesta Americana Sumiya Cuernavaca have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Grand Fiesta Americana Sumiya Cuernavaca pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Fiesta Americana Sumiya Cuernavaca?

Self parking is free at this property.

What time is check-in at Grand Fiesta Americana Sumiya Cuernavaca?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Fiesta Americana Sumiya Cuernavaca?

Check-out is at noon.

Where is Grand Fiesta Americana Sumiya Cuernavaca located?

Located in Sumiya, this luxury hotel is within 3 mi (5 km) of Balneario La Cascada, Chapultepec Ecological Park, and Papalote Museo del Niño. Plaza de Armas & Jardín Juárez and Tabachines Golf Club are also within 3 mi (5 km).

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Grand Fiesta Americana Sumiya Cuernavaca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1002 reviews
Rating 8 - Good. 219 out of 1002 reviews
Rating 6 - Okay. 101 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Apr 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bonito
Stayed 1 night in Mar 2025

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fantastic, with a welcoming staff and a perfect atmosphere for relaxation.
Stayed 2 nights in Feb 2025

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option to rest!
Stayed 2 nights in Feb 2025

6/10 Okay

Yvonne

Tranquil and relaxing place. The gardens and the space dedicated to nature are amazing. Service is great. There was only one restaurant, and it was a Japanese sushi place. Not Mexican cuisine, no air conditioning in the restaurant, and a lot of flies in the food. The Hotel needs an upgrade as soon as possible. The ice machine was not working, and we had to call room service. The room only offered two cups of coffee for the stay; the rest had to be purchased.
Stayed 2 nights in Jun 2025

8/10 Good

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, outstanding buffet breakfast, although sliding doors at the room should be remodeled
Stayed 1 night in Jan 2025

10/10 Excellent

Ivan Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Unique property, surrounded by beautiful gardens, japanese buildings & flavors . The service is generally very good. The staff really tries to make things work.( Special thanks to Juan -bellboy-) It would be appreciated if more medium sized bottles of water was offered in the rooms. I was told the pool is going to be renovated, and once finished , I think it will be a huge plus. Can't wait to visit it once the renovation is completed.
Stayed 3 nights in Apr 2025

4/10 Poor

Stephanie

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Decent hotel, needs upgrading

The hotel’s outdoors is really nice, rooms need a lot of updating and upgrading. AC in my room was so loud I could not sleep. Bed was very comfortable. Service was slow in restaurants and overall food quality is regular.
Stayed 2 nights in Feb 2025

2/10 Terrible

Avril

Disliked: Cleanliness, staff & service
The room we booked was not the one given. !! Rip off !! We escalated with the manager and finally he gave us another room . Service really bad and the food and price really high and quality very bad. You can eat better in VIPS or Sanborns
Stayed 3 nights in Apr 2025

10/10 Excellent

Joaquin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Japanese themed hotel

Very nice hotel, clean, comfortable and has beautiful grounds. The food was ok, service was great. The only complain we had was that the person upstairs in the room kept dragging their chair at night and making lots of noise, maybe pads on the chair legs would help minimize the noise. Without an upstairs neighbor it was great.
Stayed 2 nights in Jan 2025

10/10 Excellent

KI SUK

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

6/10 Okay

Alejandro

Liked: Cleanliness

Opportunity to improve asset and service

It’s a great place, with a lot of potential, needs to be remodeled and Improve the food and service at restaurants. Disappointed that because I didn’t make the reservation through the hotel chain, the told me that I can have my fiesta rewards bennefits…
Stayed 2 nights in Feb 2025

10/10 Excellent

Michel Rubinstein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meals politics

Everything was great. The only thing that we didn't like is that for every meal you had to take a buffet which neither me or my wife like. They didn't offer meals a la carte, ony room service
Stayed 4 nights in Dec 2024

8/10 Good

Randall

Liked: Cleanliness, staff & service, room comfort
The hotel is surrounded by nature and the Japanese concept makes it interesting. The room was simple, and the building showed some lack of maintenance. Despite the Japanese environment providing a nice experience, the main restaurant only provides that type of food, which is very limited. Can you imagine a 5-night stay eating only one type of food?
Stayed 2 nights in Oct 2024

6/10 Okay

Gabriela

Liked: Cleanliness, property conditions & facilities
I just came back from Sumiya Hotel, and while it certainly has some appealing features, my experience left much to be desired. First and foremost, the check-in and check-out processes were frustrating. With only two desks available and a limited number of staff, we faced long waits on both occasions. The hotel offers a concierge service through Whatsapp, which seemed like a great idea, but I was disappointed to find it unresponsive when I needed assistance with arranging a taxi. We sought help from the front desk on three different occasions, requesting taxis at specific times, but each time, we ended up waiting over 30 minutes. This lack of reliable transportation support really hindered our plans. Additionally, our dining experience at one of the hotel restaurants fell short. Service was lacking, and unfortunately, my daughter and niece never received their meals at all, which was quite disappointing. On a positive note, the hotel rooms were quite comfortable. The beds were super soft, and I appreciated the quick room service whenever we needed it. Overall, while Sumiya Hotel has potential with its cozy accommodations and beautiful gardens, significant improvements are needed in service and responsiveness to create a more enjoyable experience for guests.
Stayed 2 nights in Mar 2025

10/10 Excellent

Isaac Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Es una experiencia muy recomendable, el hotel tiene un aspecto histórico fascinante y al mismo tiempo las instalaciones son muy buenas. Las habitaciones, los alimentos y el personal de primera. El estilo japonés da una experiencia única, espero volver pronto
Stayed 3 nights in May 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities
Muy bello lugar, excelentes habitaciones pero le falta cuidado en detalles del hotel y en los espacios cerrrados
Stayed 1 night in May 2025

2/10 Terrible

Ana Fernanda

Disliked: Cleanliness, staff & service, property conditions & facilities
NO se hospeden aquí !!!!! La peor experiencia de mi vida no se queden en este hotel, es un total peligro, nos robaron en nuestras narices, los meseros, un reloj muy costoso y el Hotel no se hizo responsable, al contrario, nos dijo que nosotros fuéramos los que nos checáramos y no se responsabilizaron en lo absoluto, de tener criminales como empleados la peor experiencia de verdad no se hospeden aquí!!!
Stayed 1 night in May 2025

2/10 Terrible

Alexa

Disliked: Cleanliness, amenities, property conditions & facilities
Realmente el hotel no esta tan bonito como en las imagenes
Stayed 1 night in May 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar!! Lo que anuncian es lo que cumplen
Stayed 1 night in May 2025

10/10 Excellent

Blanca

Stayed 1 night in Apr 2025