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Sergei Palace Hotel

Hotel in Jerusalem with a 24-hour front desk and a coffee shop

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Photo gallery for Sergei Palace Hotel

Garden
Garden
Junior Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk
Reception
Junior Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Classic Double Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Junior Suite, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • City view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, Ensuite (Twin Deluxe)

Classic Twin Room, Ensuite (Twin Deluxe) | Premium bedding, Select Comfort beds, in-room safe, desk

Classic Twin Room, Ensuite (Twin Deluxe)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • City view
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, Non Smoking

Deluxe Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Deluxe Suite, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • City view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, Multiple Beds, Non Smoking

Premium bedding, Select Comfort beds, in-room safe, desk

Classic Double Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Double room-Superior-Ensuite with Bath

Double room-Superior-Ensuite with Bath | Premium bedding, Select Comfort beds, in-room safe, desk

Double room-Superior-Ensuite with Bath

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 49 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Classic Twin Room, Ensuite (Twin Deluxe)

Premium bedding, Select Comfort beds, in-room safe, desk

Classic Twin Room, Ensuite (Twin Deluxe)

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Single Room, 1 Twin Bed, Accessible, Non Smoking

Deluxe Single Room, 1 Twin Bed, Accessible, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Deluxe Single Room, 1 Twin Bed, Accessible, Non Smoking

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 23 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
Heleni ha-Malka St 13, Jerusalem, 9510112

What's nearby

  • Mamilla Mall - 8 min walk - 0.5 miles
  • Church of the Holy Sepulchre - 10 min walk - 0.6 miles
  • Machane Yehuda Market - 13 min walk - 0.8 miles
  • Al-Aqsa Mosque - 17 min walk - 0.9 miles
  • Western Wall - 17 min walk - 0.9 miles

Getting around

  • Yekuti'el Adam Station - 15 min drive
  • Jerusalem Biblical Zoo Station - 20 min drive
  • Ben Gurion Airport (TLV) - 51 min drive

Restaurants

  • ‪Cafe Hillel (קפה הלל) - ‬2 min walk
  • ‪SamBooki (מאפה נאמן) - ‬3 min walk
  • ‪Pergamon Restaurant - ‬2 min walk
  • ‪Burgers Bar - ‬2 min walk
  • ‪Eucalyptus - ‬2 min walk

About this property

Sergei Palace Hotel

Hotel near Western Wall
Take advantage of a terrace, a coffee shop/cafe, and a garden at Sergei Palace Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
Other perks include:
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • Smoke-free premises, a 24-hour front desk, and multilingual staff
  • Luggage storage, tour/ticket assistance, and outdoor furniture
Room features
All guestrooms at Sergei Palace Hotel include comforts such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning.
Other amenities include:
  • Highchairs and travel cribs
  • Bathrooms with tubs or showers and hair dryers
  • 29-inch LCD TVs with premium channels
  • Mini fridges, electric kettles, and heating

Languages

Arabic, English, French, Greek, Hebrew, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 8:00 AM to 9:30 AM for a fee: ILS 40 to 60 for adults and ILS 40 to 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Library

Family friendly

  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 29-inch LCD TV with premium channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ILS 105.0 per day
Cribs (infant beds) are available for ILS 105.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately ILS 40 to 60 for adults, and ILS 40 to 60 for children
  • Airport shuttle fee: ILS 380 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: ILS 105.0 per day
  • Rollaway bed fee: ILS 105.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note, the dining facilities at the property are non-kosher.

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sergei Palace Hotel Jerusalem
Sergei Palace Jerusalem
Sergei Palace
Sergei Palace Hotel Hotel
Sergei Palace Hotel Jerusalem
Sergei Palace Hotel Hotel Jerusalem

Frequently asked questions

Is Sergei Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sergei Palace Hotel?

Limited spots are available.

What time is check-in at Sergei Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Sergei Palace Hotel?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Does Sergei Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ILS 380 per vehicle applies.

Where is Sergei Palace Hotel located?

Located in Jerusalem City Centre, this hotel is within 1 mi (2 km) of Mount Herzl and Western Wall. Ben Yehuda Street and Zion Square are also within 5 minutes.

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Sergei Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 115 reviews
Rating 8 - Good. 31 out of 115 reviews
Rating 6 - Okay. 6 out of 115 reviews
Rating 4 - Poor. 6 out of 115 reviews
Rating 2 - Terrible. 2 out of 115 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10

Good location to see both the old and new part of Jerusalem. Nice garden, good breakfast, friendly staff.
Stayed 3 nights in Jul 2023

10/10

Beautiful facility, friendly staff, clean, beautiful gardens. Great breakfast. Nice area to walk to downtown & old city.
Stayed 3 nights in Jun 2023

10/10

This historic hotel is only 3 blocks from Old Town and close to all shopping and dining. Great price for such an amazing place. Their entire staff especially Bashar are very helpful, interesting and supportive. Will come stay here again!
Stayed 4 nights in Jul 2023

10/10

This is a beautiful property.
Stayed 1 night in Nov 2022

10/10

Very comfortable and friendly.
Stayed 6 nights in Aug 2023

8/10

Very nice place. Big courtyard where kids can play easily. I recommend this place.
Stayed 1 night in Aug 2022

8/10

Basic but very nice room. Prime location.
Stayed 1 night in Dec 2022

8/10

The hotel is well located for both the old town and restaurants. It also has good access to public transport. The staff were very helpful and rooms were cleaned daily to a very good standard. If you're staying in one of the rooms facing the street it can get a bit noisy but it didn't go on too late.
Stayed 1 night in Apr 2023

10/10

very unique and quaint property in Jerusalem, a short walk from the old city. Beautiful gardens and outdoor dining area
Stayed 6 nights in Sep 2022

8/10

Amazing personal and beautiful garden. Only suggest is the breakfast was quite simple and repetitive
Stayed 3 nights in Nov 2022

10/10

Stayed 4 night sin April 2023. Couldn't have been better. Great breakfast.
Stayed 4 nights in Apr 2023

8/10

the staff was pleasant. the grounds are lovely. there was a weird smell in the room and the design is very simple.
Stayed 1 night in Nov 2022

10/10

This hotel is about 7,8 minutes walk from light rail station. Also convenient to walk to attractions and lots of eateries. Nice and friendly staff. Breakfast is good. There’s a restaurant next to the hotel. We love the food, especially the Russian recipes
Stayed 4 nights in May 2023

10/10

If you want a charming old world stay with location to food and Jaffa Gate, a beautiful garden and restaurant and great varied healthy breakfasts, well, the Sergei is for you! We loved every minute and so appreciate the support of Alex at the front desk, a waiter who always had a warm friendly demeanor. Staff were just lovely. We stayed 7 nights.
Stayed 1 night in Nov 2022

8/10

Fantastic location, great renovation of an historical building. Clean basic room. Friendly staff - and helpful. 12-min walk to the Jaffa Gate. Dinner was tasty. Breakfast selection was good.
Stayed 1 night in Oct 2022

10/10

Place and staff are very nice and friendly, specially Mohammed on reception that unfortunately I couldn’t say good bye. Adding Alex as well where helped us when we arrived there. One thing that could improve is the wifi signal on the rooms, overall I would recommend to everyone.
Stayed 3 nights in May 2023

8/10

This is an old building… a former Russian hospice. It is dates but clean and the beds are comfortable. It is on an excellent location just up the Street from the trolley. Breakfast is good…Russian… but you can get an omelette and different egg options. The staff at the restaurant were especially attentive and really did their best to please while the rest of the staff was helpful and friendly. I would stay there again.
Stayed 4 nights in Mar 2023

8/10

Great location and beautiful gardens. Be aware that if you have an external faced bedroom closest to the bars around 50m away you may experience noise at night at the weekends. Otherwise very quiet and relaxing. Staff very helpful and friendly and would stay again.
Stayed 4 nights in Nov 2022

8/10

Centrally located very close to Jaffa Street. Need to provide help and advise for local tours. Need to use proper crockery and cutlery rather than disposables.

8/10

Hotel property was built in 1886 and was recently renovated . No elevator but only 2 floors . Israeli breakfast was adequate . hotel sign in front very small so not easy to find the first time . hotel staff nice and helpful ...especially Elena
Stayed 4 nights in Sep 2022

8/10

Nice historical building. The restaurant was worse : poorly organized, short staffed, lacking choices in the menu. Too expensive.

8/10

We liked staying here for 5 nights as it was very close to restaurants and businesses to shop at. The palace was quiet except it was the World Cup finals so we didn’t mind a bit of noise. Our room had a bedroom and a sitting room , which we loved after spending a full day walking around the country. One room for sleeping, one room for hanging out. The breakfast was a bit boring as we were the only ones staying there for a few of the days but the staff made the breakfast as enjoyable as possible.

10/10

Only complain was the late checkout not available. Other then that all was very good.

10/10

The Sergei is like a fairy tale little castle with its own bar/cafe in the outskirts of busy Jerusalem. The rooms are much more accommodating than anything else around, which makes the extra block walk worth it. Unfortunately, parking is very limited and my beautiful room was upstairs with no elevator, but then again, worth it. The only 2 drawbacks were lack of pool and the terrible view from my window which took away all the glamour of this dreamy hotel. It gets 4.5 stars from me.
Stayed 1 night in Jun 2023

4/10

The room had no shawer only a bathtub which was not conviene for my senior parents, thank God it was only one night.
Stayed 1 night in May 2023