Ratings based on 1,375 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
Nice and clean room
Comment from Hotel Management
Apr 18, 2024 by Florian Vogt , Hotel Management
Hello Irene,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your room and the cleanliness of the hotel.Thank you for your business and for making the Chateau your place to stay while in Jasper. Kind regards,Florian VogtGuest Services Supervisor
by A verified traveler
Posted Apr 17, 2024 on Expedia
We had a nice upgrade to a larger room.😊👍
Comment from Hotel Management
Apr 18, 2024 by Florian Vogt , Hotel Management
Hello Rod,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your upgrade with us and hopefully had a good time in Jasper.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor
by A verified traveler
Posted Apr 17, 2024 on Expedia
there’s no gym
Comment from Hotel Management
Apr 18, 2024 by Florian Vogt , Hotel Management
Hello Darion,We appreciate your time to leave us with your review. Our sister’s property next door is also equipped with a gym which can be used as well. Your business is appreciated and thank you for making the Chateau your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor
by A verified traveler
Posted Apr 16, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Florian Vogt , Hotel Management
Hello Gordon,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us and hope you had a good time in Jasper.Your business is appreciated. Kind regards,Florian Vogt
by A verified traveler
Posted Apr 15, 2024 on Expedia
Staff were very pleasant, helpful and accommodating.
The location is absolutely gorgeous being surrounded by mountains and in safe walking distance to shops and restaurants.
Comment from Hotel Management
Apr 16, 2024 by Florian Vogt , Hotel Management
Hello Marilyn,We appreciate your time to leave us with your review. I am glad to read that you liked our gorgeous and convenient location and great staff. Thank you for your business and for staying at the Chateau during your time in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Florian Vogt , Hotel Management
Hello Brooke,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor
by A verified traveler
Posted Apr 14, 2024 on Expedia
Friendly staff, clean rooms and amazing shower products from Rocky Mountain Soap.co
Comment from Hotel Management
Apr 16, 2024 by Florian Vogt , Hotel Management
Hello Sveinn,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed our local shower products, the cleanliness, and our amazing staff. Thank you for your business and for making the Chateau your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Florian Vogt , Hotel Management
Hello Ruiwen,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor
by A verified traveler
Posted Apr 12, 2024 on Expedia
Comment from Hotel Management
Apr 13, 2024 by Florian Vogt , Hotel Management
Hello Katrina,We appreciate your time to leave us with your review. I am glad that you had an enjoyable time with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor
by A verified traveler
Posted Apr 12, 2024 on Expedia
Excellent staff and property. Unfortunately the room smelled smoky.
Comment from Hotel Management
Apr 13, 2024 by Florian Vogt , Hotel Management
Hello Bert,Your time to leave us with your review is appreciated. We apologize for the issues you were facing regarding smell. Our front desk team in cooperation with our Houseperson is always available and happy to help with any issues that might arise during a stay. I am delighted to read that you had a nice interaction with our staff.Thank you for your business and for staying at the Chateau during your time in Jasper.Kind regards,Florian Vogt Guest Services Supervisor