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Río HOTEL y glamping

Property class: 2

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Photo gallery for Río HOTEL y glamping

A swimming pool with wooden deck, surrounded by beach huts and a covered area with palm trees. - Río HOTEL y glamping (Jalpan de Serra)
A series of triangular structures with warm lighting, reflecting on a water surface, surrounded by greenery. - Río HOTEL y glamping (Jalpan de Serra)
A bathroom with two chrome faucets, a purple soap dispenser, and a large stone basin on a granite countertop. - Río HOTEL y glamping (Jalpan de Serra)
A bedroom with a large window, a bed, and a view of a swimming pool and buildings. - Río HOTEL y glamping (Jalpan de Serra)
A modern building with large windows and a water feature. - Río HOTEL y glamping (Jalpan de Serra)
Río HOTEL y glamping provides a garden and more. Guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

View all photos for Habitacion grande

A bedroom with a large window, a bed, and a view of a swimming pool and buildings.

Habitacion grande

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

A bedroom with a large window, a bed, and a view of a swimming pool and buildings.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Jalpan de Serra is home to Río HOTEL y glamping. Santiago de Jalpan Mission and Arqueological Zone of Tacama are local landmarks, and the area's natural beauty can be seen at Sierra Gorda Biosphere Reserve and Franciscan Missions in the Sierra Gorda of Querétaro. Visit our Jalpan de Serra travel guide
Map
Ortigas, Jalpan de Serra, QUE, 76344

What's nearby

  • A waterfall cascading down a moss-covered cliff into a pool of water surrounded by dense greenery.
    Sierra Gorda Biosphere Reserve
    1 min walk - 0.0 miles
  • A historic church with a bell tower and ornate facade, surrounded by trees and a well-lit street.
    Franciscan Missions in the Sierra Gorda of Querétaro
    1 min walk - 0.0 miles
  • Santiago de Jalpan Mission
    15 min walk - 0.8 miles
  • Arqueological Zone of Tacama
    10 min drive - 2.4 miles
  • Santa Maria del Agua de Landa Mission
    55 min drive - 15.5 miles

Restaurants

  • La Casita De Alex
    4 min drive
  • chachis
    5 min drive
  • Sierra Bonita
    11 min walk
  • Antojitos Gus Gus
    8 min drive
  • Las Carretas
    15 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a smoke detector, a security system, and outdoor lighting

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 10 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Río HOTEL y glamping have a pool?

Yes, this property has an outdoor pool.

Is Río HOTEL y glamping pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Río HOTEL y glamping?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Río HOTEL y glamping?

Check-out is at 11:00 AM.

Where is Río HOTEL y glamping located?

Situated in Jalpan de Serra, this hotel is steps from Sierra Gorda Biosphere Reserve and Franciscan Missions in the Sierra Gorda of Querétaro. Santiago de Jalpan Mission and Arqueological Zone of Tacama are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Río HOTEL y glamping Reviews

8.4

Very Good

8.8

Cleanliness

8.0

Amenities

8.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 35 out of 76 reviews
Rating 8 - Good. 25 out of 76 reviews
Rating 6 - Okay. 8 out of 76 reviews
Rating 4 - Poor. 5 out of 76 reviews
Rating 2 - Terrible. 3 out of 76 reviews

Reviews

Verified review

6/10 Okay

Renée

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Not recommended

This looks nice on the outside but the rooms are very basic, the guy who was in charge was not very helpful, we did not have hot water at the beginning as this guys keep saying the heater was on when it was not. We were awaken by a super load music in the middle of the night from a party or something around the area which ruin our sleep big time. There are not restaurants around the area
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Julio Jesús

Liked: Cleanliness, amenities, property conditions & facilities
Al 100
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente y muy bonito lugar
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Jesus Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio Hambiente muy tranquilo El señor de recepción nos dio buenos consejos Perfecto para parejas
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Saida

Liked: Amenities, property conditions & facilities
Solo habia un personal, mas que hotel parecia casa, la limpieza de la habitaciòn tendrìa que ser diario y no cada dos dias , tuve un inconveniente y la persona no estaba calificada para resolverlo, intentè que ne apoyaran por mensaje y no me contestaron .
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Diana Guadalupe

Liked: Cleanliness, property conditions & facilities
Deberían ofrecer opciones para desayuno.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda cabañita muy limpio y cuidado espacios muy bonitos lindo jardín!
Stayed 1 night in May 2026
Verified review

4/10 Poor

Ana Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Las habitaciones están excelentes, no había agua caliente ni jabón en la habitación, adicional no nos recibió nadie hasta el rato salió la persona de recepción y al momento de retirarnos nunca salieron para entregar las llaves. La entrada hacia el hotel está horrible.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Alma

Disliked: Staff & service, amenities, property conditions & facilities
El personal debería de ser más atento y debería d e haber más estacionamiento
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente limpió amables me encantó ...100
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Alexsandrini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No había desayuno Habitación limpia Aire acondicionado bien
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Augusto

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El espacio es muy bello y el concepto interesante. Solo había una persona de mantenimiento quien tiene una disposición excelente y resuelve todo lo que está a su alcance. Ambas habitaciones que utilizamos tenían deficiencias, en una no sirvió el aire acondicionado y en la otra la cama estaba pegada a una esquina lo que hacía imposible salir para quien dormía en la esquina. No hay agua potable y las regaderas son excesivamente pequeñas, imposible ahmgacharse
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Imelda

Liked: Cleanliness
Todo fue excelente, atención, el lugar, la habitación,
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Genesis

Liked: Cleanliness, amenities, property conditions & facilities
la habitación estaba limpia, pero el agua caliente de la regadera salia fria
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Regina

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
El lugar es muy bonito, la limpieza de las habitaciones muy buena, la cama y almohadas muy comodas. No sale agua caliente para bañarse, la alberca está sucia y el agua helada, no hay seguridad y tu tienes que abrir y cerrar el portón, hay telarañas en todas las partes exteriores, el internet es muy malo y no hay lugares cerca para comer.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar que aísla el ruido, tiene buena limpieza y es relajante, su agua alberga a peces vivos. Sin embargo, no hay agua caliente que dure más de 5 segundos y solo sale el agua caliente si tiras agua del lavabo, es mucho desperdicio de agua. No cuenta con TV y el baño y regadera son muy pequeño.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Rosa Isela

Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad bien en general, solo que la habitación muy caliente y el aire acondicionado algunas personas nos hace daño
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy agradable, estacionamiento muy cómodo, está a 5 minutos del centro en auto, 15 caminando, Alejandro excelente, te ayuda en todo, la habitación limpia muy acogedora y con agua acondicionado.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Rodrigo Magallanes Del

Liked: Cleanliness, property conditions & facilities
El concepto es interesante y novedoso, nos gustó bastante. Creo que pueden mejorar en algunas cosas para hacer la estancia más agradable como que los huéspedes no tengamos que estar abriendo y cerrando el portón cada vez que querremos entrar o salir del hotel. También mejoraría los colchones y almohadas
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitas las habitaciones, el ambiente es tranquilo y relajante, podrían mejorar la atención al momento de hacer check in debido a que no nos indicaban donde estacionarnos ni donde estaba la recepción
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar agradable con mejoras en la seguridad.

En general el lugar está muy bien, el lugar es muy agradable, solo sugiero algo de mantenimiento a la laguna, tenía como algas, y a la parte trasera de la propiedad que está cruzando el puente, ya que había algo de basura (vidrios, botellas de cerveza). Tambien sugiero más seguridad al ingresar, aunque no paso nada y Jalpan parece seguro, solo hay una persona acargo de todo, y el portón de la propiedad permanece abierto las 24 horas, pudiendo entrar y salir cualquier persona cuando dicha persona no está, eramos los únicos huéspedes, y por momentos estuvimos solos en toda lo propiedad con un portón que se podía abrir en cualquier momento.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

MARIA PAOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Las instalaciones no tienen buen servicio de agua en sus regaderas y en las tazas... Demora en caer y en la regadera está muy escaso
Stayed 1 night in Jul 2025
Verified review

8/10 Good

ROBERTO

Liked: Cleanliness, amenities, property conditions & facilities
Buenas instalaciones, muy tranquilo. La atención en la recepción no fue muy amable, pero lo recomiendo.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, ambiente super tranquilo, relajante y el servicio excelente. La alberca lo mejor de todo! Súper recomendable
Stayed 1 night in May 2025