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The Imperial Poonam Hotel

Property class: 3.5

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Photo gallery for The Imperial Poonam Hotel

A modern hotel entrance with a sign reading "The Imperial Poonam." - The Imperial Poonam Hotel (Phagwara)
A modern lobby with a reception desk, seating area, and large windows offering a view of the outdoors. - The Imperial Poonam Hotel (Phagwara)
A modern building entrance with a covered walkway, potted plants, and a reception area visible inside. - The Imperial Poonam Hotel (Phagwara)
A dining area with turquoise chairs and white tablecloths, large windows, and a chandelier. - The Imperial Poonam Hotel (Phagwara)
A hotel room with a large bed, two bedside lamps, a desk with a chair, and a mirror. - The Imperial Poonam Hotel (Phagwara)
A free breakfast buffet, a terrace, and dry cleaning/laundry services are just a few of the amenities provided at The Imperial Poonam Hotel. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

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Room options

View all photos for Business Double Room, 1 Bedroom

A hotel room with two beds, a wooden wardrobe, a desk with a lamp, and a small kitchenette.

Business Double Room, 1 Bedroom

7.2 out of 10
Good
(7 reviews)
  • City view
  • Sleeps 3
  • 1 Twin Bed

About the neighborhood

Phagwara is home to The Imperial Poonam Hotel. Maharaja Ranjit Singh Fort and Muqbara Ancient Muslim Tomb are local landmarks, and some of the area's attractions include Prithvi's Planet and T.R Enjoy World. Looking to enjoy an event or a game while in town? See what's happening at Guru Govind Singh Stadium or Surjit Hockey Stadium. Visit our Phagwara travel guide
Map
G.T. Road, Opposite to Municipal Corporation, Phagwara, Punjab, 144401

What's nearby

  • A river with a bridge, a golden temple, and traditional buildings in the background.
    Devi Talab Temple
    43 min drive - 20.6 miles
  • A large globe sculpture surrounded by trees and buildings.
    Pushpa Gujral Science City
    46 min drive - 24.4 miles
  • Town Hall Park
    13 min walk - 0.7 miles
  • Shri Geeta Bhawan Sabha Mandir
    18 min walk - 1.0 mile
  • Wonderland Theme Park
    44 min drive - 24.7 miles

Getting around

  • Phagwara Junction Station
    6 min drive
  • Raja Sansi Intl. Airport (ATQ)
    127 min drive

Restaurants

  • Carl's Jr
    8 min drive
  • Muncheez Restaurant
    4 min drive
  • Basant Plaza
    4 min drive
  • Subway
    4 min drive
  • A1 Dhaba
    17 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is The Imperial Poonam Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at The Imperial Poonam Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Imperial Poonam Hotel?

Check-out is at noon.

Where is The Imperial Poonam Hotel located?

Situated in Phagwara, this hotel is within 1 mi (2 km) of Town Hall Park and Shri Geeta Bhawan Sabha Mandir. Shri Guru Ravidas Temple and Gurdwara Sukhchain Sahib are also within 3 mi (5 km). Phagwara Junction Station is 22 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Imperial Poonam Hotel Reviews

7.4

Good

7.4

Cleanliness

7.0

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 14 out of 45 reviews
Rating 8 - Good. 15 out of 45 reviews
Rating 6 - Okay. 8 out of 45 reviews
Rating 4 - Poor. 4 out of 45 reviews
Rating 2 - Terrible. 4 out of 45 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff is really nice.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Very nice , clean and safe but food price higher than other hotel
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good safe and nice staff
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in, clean and tidy. Staff friendly. Could have more options on breakfast but nice. Surrounding not so great near highway.
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

Disliked: Cleanliness
I was not happy with the cleanliness of the shower room. The staff were very friendly. They do not offer a continental breakfast I.e only one option of juice and cereal. It would be good to have a self serve coffee machine.
Stayed 11 nights in Oct 2023
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
When we arrived the lift wasn't working for 4 days so we had to use staff lift or walk 3 flights of stairs. On our last night, the boiler broke down so no hot shower. Despite that, staff are friendly, polite and answer your calls. Food was lovely.
Stayed 8 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Property was clean but it could do with more indepth cleaning i.e. ensuring each table was cleaned thoroughly and glasses were cleaned in dining area. I saw a bug walking on the table and in between the tissues. Wasn't much to do within walking distance so had to travel in car or 3 wheeler. Bathroom was a slight let down as toilets were never thoroughly cleaned and there were cobwebs by curtains and rotting wood. Mini fridge was giving off heat so had it replaced. Lifts didnt work for 3 days. No hot water in shower on last night of stay. Wi fi connection wasn't reliable as would drop off during peak hours. Despite all this, the staff were polite and apologetic and dealt with issues. Food was fresh and tasty. Staff in room service would always check if I enjoyed the meal or if I needed anything else.
Stayed 7 nights in Nov 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Booked this for my elderly parents, mother in wheel chair and father with limited mobility, had requested room on ground floor and breakfast in bedroom. The hotel do not respond back to any requests special requests or to emails following booking. On arrival, parents requested room on ground floor or lower floors, breakfast in bed room. The front desk reply was that all guests must come down stairs for breakfast during set times and they have no rooms on ground floor, they are unable to cater for anyone with limited mobility. My parents accepted the front desk advice, i then contacted Expedia regarding this, they contacted hotel and again could not really help. The hotel is not designed for guests with mobility problems and sadly they advertise breakfast in bedroom but will be informed it’s not available and it’s hotel policy all guests eat in the main dining area. Luckily their stay was booked for 7 days and booked another hotel for the remaining 35 days, that catered for disabled customers. They were on holiday for a family wedding and the other family members too booked the same hotel which was slightly further away but well worth the journey for the quality of rooms, facilities and excellent customer service.
Stayed 7 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There ant in the room otherwise very good stay
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay .
Stayed 25 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 14 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, reception was outstanding, especially Thrusti
Stayed 11 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated close to amenities,staff are very polite and cheerful.reasonably priced. I would recommend this hotel for business or family stays. If I was to come to Phagwara again then I would book this hotel without hesitation.
Stayed 7 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time I will be there again
Stayed 6 nights in Jan 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

Location was great walking distance to shops

The staff could not have been more friendly, the exchange rate for the pound was excellent, didn’t have hot water for shower 2 days out of 3, towels and bedding was washed and clean but the white was a washed out white, rooms a bit small, food was cheap and excellent eat in hotel every night breakfast just ok Price was really cheap for rooms and would stay there again
Stayed 3 nights in Sep 2018
Verified review

8/10 Good

Liked: Staff & service
The bathrooms need updating and the menu in the restaurant in particular the vegetarian main menu dishes needs a more varied choice,currently the vegetarian main dishes are very limited. Overall the hotel was value for money and would recommend it.
Stayed 6 nights in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Awful. No heating in the room dispite me upgrading to an executive room. No hot water. I do not recommend this hotel in the winter. I came home ill. For breakfast no juices whatsoever. Never again. I even complained to the general manager of the hotel. Apparently his email address doesn’t work.
Stayed 7 nights in Jan 2026
Verified review

6/10 Okay

.
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slechte hotel geen 3,5 ster (geen ster)

Mijn verblijf in dit hotel was een grote teleurstelling. De kamer was onhygiënisch, met beddengoed dat al lange tijd niet leek te zijn verschoond. Overal vlogen insecten rond en de sfeer was ronduit onprettig. De werkelijkheid komt totaal niet overeen met wat op de foto's wordt voorgespiegeld — het hotel had eerder de uitstraling van een louche buurt. Ook over het ontbijt was ik zeer ontevreden: totaal niet wat ik had verwacht. Geen aanrader.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent hotel with great food and service

Stayed for a week and the hotel was great. Central location to all places. The food was great and nice cocktails. The staff were very friendly. I would stay here again.
Stayed 7 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The staff was pleasant. Laundry & room service was good.
Stayed 5 nights in Mar 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

OK for a night.

Noisy - party downstairs went on till 1am. we stayed at Ramada Jalandar and decided to be nearer family by moving to this hotel in Phagwara - this hotel was about the same condition as Ramada (out-dated, dusty, didn't feel clean)....ok for a nights stopover but no longer than that.
Stayed 1 night in Feb 2019
Verified review

6/10 Okay

Liked: Staff & service
For the locality, the place is central. Our first night they had a wedding reception and the music blasted until 2:00 am. Then at 4:00 am the band started again. A call to the front desk didn’t help stop the music.
Stayed 3 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. The staff really looked after us during our stay.
Stayed 2 nights in Oct 2018