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Sheraton Grand Jakarta Gandaria City Hotel

5.0 star property
Luxury Jakarta hotel connected to a shopping center, steps from Gandaria City Mall

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Photo gallery for Sheraton Grand Jakarta Gandaria City Hotel

Lobby
Minibar, in-room safe, desk, laptop workspace
Lobby lounge
Outdoor pool, free cabanas, sun loungers
City view from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Free WiFi
  • Parking included
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Separate bathtub and shower
Bidet
Rainfall showerhead
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Separate bathtub and shower
Bidet
Rainfall showerhead
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Grand Deluxe)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Grand Deluxe)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Separate bathtub and shower
Bidet
Rainfall showerhead
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club Lounge Access)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Private bathroom
Separate bathtub and shower
Bidet
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Club Lounge Access)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds (Club Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Private bathroom
Separate bathtub and shower
Bidet
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Grand Deluxe, Club Lounge Access)

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed (Grand Deluxe, Club Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Private bathroom
Separate bathtub and shower
Bidet
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Club Lounge Access)

Junior Suite, 1 King Bed (Club Lounge Access) | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed (Club Lounge Access)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Grand Suite, Club Lounge Access)

55-inch LED TV with satellite channels, TV

Executive Suite, 1 King Bed (Grand Suite, Club Lounge Access)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Separate bedroom
  • 76 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Jl. Sultan Iskandar Muda, Kebayoran Lama, Jakarta, Jakarta, 12240

What's nearby

  • Gandaria City Mall - 2 min walk - 0.1 miles
  • Plaza Senayan - 3 min drive - 1.8 miles
  • Blok M Square - 4 min drive - 2.0 miles
  • Balai Sidang Jakarta Convention Center - 5 min drive - 3.6 miles
  • Gelora Bung Karno Stadium - 5 min drive - 2.7 miles

Getting around

  • ASEAN MRT Station - 4 min drive
  • Jakarta Kebayoran Station - 17 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 45 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Warung Léko - ‬3 min walk
  • ‪Din Tai Fung - ‬3 min walk
  • ‪Chung Gi Wa 청기와 - ‬3 min walk
  • ‪Pizza é Birra - ‬6 min walk

About this property

Sheraton Grand Jakarta Gandaria City Hotel

Luxury family-friendly hotel near Gandaria City Mall
Located close to Balai Sidang Jakarta Convention Center, Sheraton Grand Jakarta Gandaria City Hotel provides an adjacent golf course, a terrace, and an art gallery on site. Get out on the links at this hotel and enjoy amenities such as golf caddies. Free in-room WiFi is available to all guests, along with a shopping mall on site and a coffee shop/cafe.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with free cabanas and sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • A computer station, a banquet hall, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 293 rooms feature comforts such as 24-hour room service and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Highchairs and free infant beds
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and separate tubs/showers
  • 55-inch LED TVs with premium channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 288,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Children's pool
  • Designer stores
  • Golf caddies
  • Golf carts
  • Gym
  • Outdoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • High chair
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 23,390 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Free pool cabanas
  • Garden
  • In a regional park
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 907500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 288000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way)
  • Rollaway bed fee: IDR 907500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sheraton Jakarta Gandaria City Hotel
Sheraton Gandaria City Hotel
Sheraton Jakarta Gandaria City
Sheraton Gandaria City
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City
Sheraton Grand Gandaria City
Sheraton Jakarta Gandaria City
Sheraton Grand Jakarta Gandaria City Hotel Hotel
Sheraton Grand Jakarta Gandaria City Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel CHSE Certified

Frequently asked questions

Does Sheraton Grand Jakarta Gandaria City Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Sheraton Grand Jakarta Gandaria City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Grand Jakarta Gandaria City Hotel?

Self parking is free at this property.

What time is check-in at Sheraton Grand Jakarta Gandaria City Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Sheraton Grand Jakarta Gandaria City Hotel?

Check-out is at noon.

Does Sheraton Grand Jakarta Gandaria City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is Sheraton Grand Jakarta Gandaria City Hotel located?

This family-friendly Jakarta hotel is located in a regional park, 0.1 mi (0.1 km) from Gandaria City Mall, and within 6 mi (10 km) of Balai Sidang Jakarta Convention Center and Museum of Modern and Contemporary Art. Indonesia Convention Exhibition (ICE) - BSD City is 15.7 mi (25.2 km) away. Jakarta Kebayoran Station is 17 minutes by foot and Blok M MRT Station is 26 minutes.

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Sheraton Grand Jakarta Gandaria City Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 186 out of 277 reviews
Rating 8 - Good. 69 out of 277 reviews
Rating 6 - Okay. 13 out of 277 reviews
Rating 4 - Poor. 5 out of 277 reviews
Rating 2 - Terrible. 4 out of 277 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.
Stayed 3 nights in Oct 2024

10/10

Absolutely amazing place to stay in Jakarta!
Stayed 11 nights in May 2024

10/10

Testing
Stayed 1 night in Feb 2025

10/10

My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.
Stayed 3 nights in Feb 2024

10/10

Clean and Comfortable
Stayed 3 nights in Aug 2024

10/10

Excellent rooms and outstanding service. Hotel staff are a credit to their industry
Stayed 3 nights in Aug 2023

10/10

One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.
Stayed 7 nights in Jan 2024

10/10

Very comfortable king size bed. Room is clean and neat. Breakfast with many varieties to choose.
Stayed 1 night in Jan 2023

10/10

The staff was amazing and very obliging (accomodating) to my family and myself. I travel a lot, but I have not often experienced this cordiality and service.
Stayed 3 nights in Aug 2023

8/10

link to mall door closed at 10pm. Traffic is bad as usual in Jakarta so no difference to this location. Room and bed is comfortable. small neg: Bedroom slippers are lousy quality for 5 stars hotel. Breakfast has great selections and staffs and very helpful everywhere including door, front desk, dinning & security too.
Stayed 2 nights in Sep 2024

10/10

There is nothing negative.
Stayed 1 night in Sep 2024

10/10

As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!
Stayed 1 night in Jan 2023

10/10

I have stayed in 100s of hotels over 30 Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes From room cleaning . Incredible levels of service
Stayed 1 night in Aug 2023

8/10

Stay was ok, however was disappointed by how late my room was cleaned up. The houskeeping only came at around 4pm in the afternoon, after I came back to my room from my morning meetings outside of the hotel.
Stayed 2 nights in Aug 2022

10/10

This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure
Stayed 1 night in Sep 2023

10/10

Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.
Stayed 3 nights in May 2025

10/10

This hotel is connected to a shopping mall! So eating and shopping are very convenient! The hotel staff are very friendly! Amenity kit is also very complete, but just like the previous reviewer once said, the in-room slippers for a five-star hotel should be in better quality and also the size of in-room slippers are kind of small for men! The breakfast buffet is one of the best in selections and tastes! Overall speaking, if I go to JKT, still will consider this hotel to stay!
Stayed 6 nights in Apr 2025

10/10

Stayed 2 nights in Feb 2025

10/10

Stayed 2 nights in Feb 2025

8/10

Stayed 1 night in Feb 2025

10/10

Stayed 3 nights in Feb 2025

10/10

Stayed 4 nights in Feb 2025

10/10

Stayed 1 night in Feb 2025

10/10

Stayed 3 nights in Jan 2025

10/10

Stayed 2 nights in Dec 2024