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Ramada by Wyndham Serpong

Property class: 3

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Photo gallery for Ramada by Wyndham Serpong

A swimming pool with a view of a distant tower, surrounded by greenery and a clear sky. - Ramada by Wyndham Serpong (South Tangerang)
A hotel room with two beds, a flat-screen TV, a desk with a chair, a sofa, and a large window with curtains. - Ramada by Wyndham Serpong (South Tangerang)
A high-rise building with multiple floors, surrounded by a cityscape at dusk. - Ramada by Wyndham Serpong (South Tangerang)
A modern restaurant with a marble counter, seating area, and large windows offering a view of the city. - Ramada by Wyndham Serpong (South Tangerang)
A modern hotel lobby with a reception desk, seating area, and large windows overlooking a street. - Ramada by Wyndham Serpong (South Tangerang)
At Ramada by Wyndham Serpong, you can look forward to an airport shuttle, a bar, and a full-service spa. Be sure to enjoy a meal at Kayumanis, the on-site restaurant. Guests can connect to free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a flat-screen TV, a desk with a chair, a sofa, and a large window with curtains.

Deluxe Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a bed, bedside table, wall-mounted TV, and a painting.

Deluxe Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bumi Serpong Damai, a neighborhood in South Tangerang, is home to Ramada by Wyndham Serpong. Scientia Square Park and Tanah Tingal reflect the area's natural beauty and area attractions include Ocean Park and Kandank Jurank Doank. Looking to enjoy an event or a game while in town? See what's going on at Gelora Bung Karno Stadium, or consider a night out at Balai Kartini. Visit our South Tangerang travel guide
Map
Jl. Raya Serpong No.89, Cilenggang,, Serpong, Kota, South Tangerang, Banten, 15310

What's nearby

  • A building with a clock on its facade and a metal roof.
    Blok M Square
    32 min drive - 18.6 miles
  • TerasKota
    19 min walk - 1.0 mile
  • Ocean Park
    2 min drive - 1.1 miles
  • Aeon Mall BSD City
    5 min drive - 3.3 miles
  • Indonesia Convention Exhibition (ICE) - BSD City
    7 min drive - 4.4 miles

Getting around

  • Serpong Station
    6 min drive
  • Soekarno-Hatta Intl. Airport (CGK)
    39 min drive

Restaurants

  • McDonald's
    11 min walk
  • Stok Espresso
    3 min walk
  • Portakamp Coffee & Beyond
    4 min drive
  • Onten Tiam
    5 min drive
  • Bakmi Buncit
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 120,000 for adults and IDR 60,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Kayumanis

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Outdoors

  • Barbecue grill

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Local culture and ecosystem education
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 120000 for adults and IDR 60000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 350000 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 6:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Ramada by Wyndham Serpong have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–6:00 PM.

Is Ramada by Wyndham Serpong pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Ramada by Wyndham Serpong?

Check-in start time: 2:00 PM; Check-in end time: 10:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Ramada by Wyndham Serpong?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Ramada by Wyndham Serpong provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–10:00 PM on request. A fee of IDR 350000 per vehicle applies.

Where is Ramada by Wyndham Serpong located?

Located in Bumi Serpong Damai, this spa hotel is within 1 mi (2 km) of Eka Hospital and TerasKota. BSD Xtreme Park and Ocean Park are also within 2 mi (3 km). Serpong Station is 26 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ramada by Wyndham Serpong Reviews

7.0

Good

6.8

Cleanliness

8.0

Location

8.0

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 3 out of 15 reviews
Rating 8 - Good. 5 out of 15 reviews
Rating 6 - Okay. 4 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Great staff.

The staff made up for the fact the hotel building is a bit dated. Very clean, fantastic breakfast, close to Serpong train station and newer/modern Aeon Mall BSD City. Special thanks to Yudi, Edy, Dina, Asya and Rahmat and the rest of the staff that I didn't get names. Very professional and well managed. Thank you for 6 nights, would book again.
Stayed 6 nights in Sep 2024
Verified review

6/10 Okay

Liked: Staff & service
I stayed on a room on the top floor and was VERY disappointed on the design of the bathroom, it was a WET bathroom. I wonder who designed it, so ridiculous. there is no separation / drainage between the shower are and the toilet so every time you take a shower, THE ENTIRE BATHROOM's floor got wet. The staff was great but that bathroom was a NIGHTMARE
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 5 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good quality for the price but improvments are required. Paint needs to be redone on the walls, bathroom is so tiny for the size of that room. A little bigger would have been great since our room was quite big.
Stayed 2 nights in Oct 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
i never will have next stay dirty and horrible
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit Indonesia on a regular basis now because I have a fiancé and plan to retire there soon. The routine is to meet my gal in Jakarta, spend a few days then travel around before returning to Jakarta for a few more before I depart. This is the first time I rebooked the same place because we did like it there. I realized that I had over booked by 1 day and asked for a refund on 1 day but they declined. I would have understood if it was during peak season, but it wasn’t and they were not really inconvenienced. I would have made the refund as a gesture of good will, knowing the value of good customer service. I am not saying that I won’t return but if there is a choice to be made, I will remember. It’s a good hotel but I think they could rethink policy considering customer loyalty.
Stayed 5 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent, but overpriced

The Junior suite was pretty decent, but too expensive (~$50 per night). *** Positive *** Always diligently delivering cutlery when needed. Always friendly over the phone. Room was spacious, except the bathroom. Sheets felt clean. No stale smells in the room. *** Negative *** Some of the young cleaning staff cleaned in a lazy way (skipping half the floor, including very dirty area under the bed). Forgot to change floor mats multiple times until I made an issue out of it. Tiny shower cubicle. Staff do no speak English (well). Windows do not close well, so even though you are on a high floor, you can still hear loud noises from outside.
Stayed 7 nights in May 2021
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
NA nothing special, Breakfast was lousy. No service.
Stayed 2 nights in Oct 2019
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities, room comfort
The room size is pretty good however compare to the room size, the shower box is very small. Overall it look clean except the towel
Stayed 1 night in Aug 2019
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Stayed 4 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Stayed 1 night in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020