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Mercure Jakarta Simatupang

4.0 star property
Hotel with free parking, near Cilandak Town Square

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Photo gallery for Mercure Jakarta Simatupang

Indoor pool, outdoor pool
Buffet
Reception
Privilege, Room, 1 King Bed | View from room
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 8 bedrooms, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
8 bedrooms
Rainfall showerhead
Private bathroom
Hair dryer
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

8 bedrooms, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
8 bedrooms
Rainfall showerhead
Private bathroom
Hair dryer
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | 8 bedrooms, in-room safe, desk, iron/ironing board

Privilege, Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
8 bedrooms
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 8 bedrooms, in-room safe, desk, iron/ironing board

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
8 bedrooms
Private bathroom
Rainfall showerhead
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 8 bedrooms, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Free minibar items
LED TV
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Jl R A Kartini No 18, Lebak Bulus, Jakarta, Jakarta, 12440

What's nearby

  • Cilandak Town Square - 2 min drive - 1.4 miles
  • Pondok Indah Mall - 2 min drive - 1.8 miles
  • Gandaria City Mall - 6 min drive - 4.2 miles
  • Ragunan Zoo - 7 min drive - 4.0 miles
  • Blok M Square - 8 min drive - 4.9 miles

Getting around

  • Pondok Betung Station - 5 min drive
  • Lebak Bulus Grab Station - 8 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 39 min drive

Restaurants

  • ‪Bubur Ayam Bandung Dadang - ‬7 min walk
  • ‪Graffiti Restaurant - ‬1 min walk
  • ‪Lobby Lounge - ‬1 min walk
  • ‪Cuppa Coffee Inc - ‬3 min walk
  • ‪Inul Vizta - ‬5 min walk

About this property

Mercure Jakarta Simatupang

Upscale hotel near Pondok Indah Mall
Located close to Cilandak Town Square and Pondok Indah Golf and Country Club, Mercure Jakarta Simatupang provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine bistro, Biztro Graffiti, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • An indoor pool and an outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a computer station
  • A front-desk safe, coffee/tea in the lobby, and a vegetable garden
Room features
All 232 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 50-inch LED TVs with premium channels
  • Free infant beds, electric kettles, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 157,300 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Biztro Graffiti
  • Karumba Rooftop Rum Bar
  • MnM Lobby Lounge

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 18 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 157300 per person
  • Airport shuttle fee: IDR 399000 per vehicle (one-way, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jakarta Mercure
Jakarta Simatupang
Mercure Jakarta
Mercure Jakarta Simatupang
Mercure Simatupang
Mercure Simatupang Hotel
Mercure Simatupang Hotel Jakarta
Mercure Simatupang Jakarta
Simatupang
Simatupang Jakarta
Mercure Jakarta Simatupang Hotel

Frequently asked questions

Does Mercure Jakarta Simatupang have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Mercure Jakarta Simatupang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Jakarta Simatupang?

Self parking is free at this property.

What time is check-in at Mercure Jakarta Simatupang?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Mercure Jakarta Simatupang?

Check-out is at noon.

Does Mercure Jakarta Simatupang provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 399000 per vehicle applies.

Where is Mercure Jakarta Simatupang located?

Located in Cilandak, this hotel is within 3 mi (5 km) of Cilandak Town Square, Pondok Indah Golf and Country Club, and Pondok Indah Mall. Gandaria City Mall and Ragunan Zoo are also within 6 mi (10 km). Lebak Bulus Grab Station is 8 minutes by foot and Fatmawati MRT Station is 18 minutes.

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Mercure Jakarta Simatupang Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 83 out of 239 reviews
Rating 8 - Good. 102 out of 239 reviews
Rating 6 - Okay. 43 out of 239 reviews
Rating 4 - Poor. 5 out of 239 reviews
Rating 2 - Terrible. 6 out of 239 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10

Location
Stayed 2 nights in Feb 2025

8/10

Great location. Good service.
Stayed 1 night in Feb 2025

10/10

I stayed here for mu business trip. I like the food in the restaurant!
Stayed 5 nights in Mar 2025

8/10

Nice rooms, good breakfast. Pool bar looks a bit run down and could use a makeover. Pool is VERY small :D
Stayed 3 nights in Feb 2025

8/10

Nice location.
Stayed 1 night in Nov 2024

6/10

The hotel itself is not that new, but the staff was friendly.
Stayed 5 nights in Jan 2025

6/10

Good
Stayed 1 night in Dec 2024

10/10

Excellent food and service
Stayed 1 night in Jul 2024

10/10

Great hotel
Stayed 5 nights in Feb 2023

4/10

Overpriced hotel, very far from the city. Staff unreliable as they do not respect privacy (scanned my friends passport and left it on the scanner and denied having this with them, which resulted in a big discussion until another desk clerk opened the scanner and found the passport)and will try to overcharge you (recalculate conversion fees from either USD/EUR to the current day rate) despite agrees fee conversion in IDR. Restaurant is overpriced for bad quality and portion size, non-English speaking staff. Ordered a paste dish with oil and sun-dried tomatoes and received one plate with 15 pieces of penne (serious) and half of a fresh cherry tomato. No sun-dried tomato at all. Pasta was less than dente...Total rip off really and not worth visiting.
Stayed 2 nights in Dec 2024

10/10

I stayed this hotel for eight nights for business trip and I think the good point of this hotel is that their breakfast is good and there is a small gym but it's OK ,,plus staffs are very kind and I think room is quiet big enough compared with its price. I didn't know this when I was at this hotel, but when my flight was cancelled and I went to S***s b***n Simatupang hotel near this hotel,,,, I realized that Mercure Jakarta Simatupang hotel is much cleaner!
Stayed 8 nights in Nov 2024

6/10

Overall it was ok
Stayed 4 nights in Aug 2024

10/10

Excellent Service for the friendly and helpful staff. Room is clean, comfortable, and well-maintained facilities. Hotels in convenient and close to attractions, restaurants, and transportation options. It also offers stunning view. The check in and late check out went smooth with such efficiency and convenient process. They always served us with such warmth and friendly smiles. The restaurant offers a great varieties of food that will spoil the belly. The area of restaurant was clean and well-maintained. The staff are also attentive to our requests. I, frankly speaking, had enjoyable and pleasant stay and hope to come back whenever time permits. Thanks Team…
Stayed 6 nights in Nov 2024

10/10

N/A
Stayed 6 nights in Oct 2024

8/10

Easy to go anywhere
Stayed 2 nights in Mar 2023

2/10

I think the hotel is dated needs to revamp.
Stayed 1 night in Dec 2023

8/10

1st time stayed in this hotel but it was terrible experience. I found 2 small crockcoach inside my room!
Stayed 2 nights in Aug 2024

8/10

I stay there after my surgery and they are very helpful stuff abd I feel so relax to enjoy my recovery there. The location near by hospital and restaurant as well.
Stayed 2 nights in Mar 2023

10/10

very good
Stayed 1 night in Nov 2022

4/10

So I’ve stayed here a few times and it’s always been ok this time a noticable difference 1 ordered room service nothing arrived !! 2 tried to use the safe it didn’t work and it also wasn’t fixed in position so anyone could if it worked take the entire safe !! 3 yes there was a fridge but not plugged in !!!! Easy to fix just plug it in 4 tv no stations the antenna was unplugged fixed it. !!! 5 toilet hose leaked 6 parts of the sink decor damaged didn’t look great 7 sink plug didn’t work can’t hold water in sink All in all the hotel is on the decline since my last visit seems no maintenance is done 8 used the gym the treadmill works but the stop and emergency stop don’t not an issue for me but someone may get injured if they can’t stop it Probably won’t stay here again the hotel is in need of some regular maintenance I noticed that the room floor wasn’t cleaned or vacuumed during. 3 day stay ( as I had left some crumbs on the floor under the desk on day one and still there on day 3 ) And the towels had brown marks on and were not changed daily
Probably missing the point of a safe if you can run off with it !!!!!!!! But regardless it didn’t work so useless
Stayed 3 nights in Feb 2025

8/10

The staff at the Mercure were very kind and super helpful. The breakfast was a great range and the coffee was good. The pool was not in action but the area up near the pool was a great spot to sit and watch the clouds roll through. The downside was that there was a lot of mold in the bathroom shower area, and the bathroom floors around the toilet and general area didn't seem as clean as they could be. Also, the shower was not pleasant to use - one shower head kept facing the wall and I had to hold it and the rain shower spurted everywhere.
Stayed 2 nights in Jan 2024

6/10

Hotel is OK a bit run down. Found stains on the chair, and the shower tray also looks stain and worn down. Asked for extra mineral water, they said it's chargeable and I said OK, but it never came up. Bed is a bit hard as well. I guess you get what you pay for.
Stayed 2 nights in Sep 2023

6/10

have been before. arrived late night - asked the desk staff for an early morning call (flight to catch). the person understood and pressed some buttons and confirmed. No one woke me - luckily i set my phone alarm. this should NOT happen
Stayed 1 night in Mar 2023

6/10

Not clean & smelly. Breakfast is worst ! I asked to fix the safe box in room but never fixed during my 1 week stay.
Stayed 5 nights in Jul 2022

6/10

Was disappointed this time round. Round was 817, the flooring at the toilet entrance was in bad shape, which could injure someone. The shower pressure was very low and the room has a smell when I entered
Stayed 1 night in Sep 2022