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Hotel Kristal

4.0 star property
Family-friendly hotel with a full-service spa and bars

Choose dates to view prices

Photo gallery for Hotel Kristal

Outdoor pool
Fridge, coffee/tea maker
Two Bedrooms Deluxe | 3 bedrooms, premium bedding, minibar, in-room safe
3 bedrooms, premium bedding, minibar, in-room safe
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Three Bedrooms Superior

3 bedrooms, premium bedding, minibar, in-room safe

Three Bedrooms Superior

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Premium bedding
3 bedrooms
  • 120 sq m
  • Sleeps 2
  • 2 Queen Beds and 1 Twin Bed

View all photos for Two Bedrooms Deluxe

Two Bedrooms Deluxe | 3 bedrooms, premium bedding, minibar, in-room safe

Two Bedrooms Deluxe

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Premium bedding
3 bedrooms
  • 92 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Three Bedroom Deluxe

3 bedrooms, premium bedding, minibar, in-room safe

Three Bedroom Deluxe

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Premium bedding
3 bedrooms
  • 120 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Studio Suite

Studio Suite | 3 bedrooms, premium bedding, minibar, in-room safe

Studio Suite

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
3 bedrooms
Blackout drapes/curtains
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment, 3 Bedrooms (Twin Bed)

3 bedrooms, premium bedding, minibar, in-room safe

Deluxe Apartment, 3 Bedrooms (Twin Bed)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Premium bedding
3 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Two Bedrooms Superior

Fridge, coffee/tea maker

Two Bedrooms Superior

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Premium bedding
3 bedrooms
  • 92 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Twin Bed

Studio Suite, 1 Twin Bed | 3 bedrooms, premium bedding, minibar, in-room safe

Studio Suite, 1 Twin Bed

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
3 bedrooms
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Suite, 2 Bedrooms (Twin Bed)

3 bedrooms, premium bedding, minibar, in-room safe

Deluxe Suite, 2 Bedrooms (Twin Bed)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Premium bedding
3 bedrooms
  • Sleeps 5
  • 2 Twin Beds

View all photos for Superior Suite, 3 Bedrooms (Twin Bed)

Superior Suite, 3 Bedrooms (Twin Bed) | 3 bedrooms, premium bedding, minibar, in-room safe

Superior Suite, 3 Bedrooms (Twin Bed)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Premium bedding
3 bedrooms
  • Sleeps 2
  • 2 Twin Beds and 1 Queen Bed

View all photos for Studio Suite

3 bedrooms, premium bedding, minibar, in-room safe

Studio Suite

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for 3 Bedroom Suite

Living area | 32-inch LCD TV with cable channels, TV

3 Bedroom Suite

  • Sleeps 4
  • 1 King Bed, 1 Twin Bed and 1 Queen Bed

View all photos for 2 Bedroom Suite

Private kitchen | Fridge, coffee/tea maker

2 Bedroom Suite

  • Sleeps 2
  • 2 Double Beds

View all photos for 3 Bedroom Deluxe

Living area | 32-inch LCD TV with cable channels, TV

3 Bedroom Deluxe

  • Sleeps 4
  • 1 Twin Bed and 2 Double Beds

View all photos for 2 Bedroom Deluxe

Living area | 32-inch LCD TV with cable channels, TV

2 Bedroom Deluxe

  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Twin Bed

32-inch LCD TV with cable channels, TV

Studio Twin Bed

  • Sleeps 2
  • 2 Twin Beds

View all photos for 3 Bedroom Deluxe Twin

3 bedrooms, premium bedding, minibar, in-room safe

3 Bedroom Deluxe Twin

  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 King Bed

View all photos for 3 Bedroom Suite Twin

Living area | 32-inch LCD TV with cable channels, TV

3 Bedroom Suite Twin

  • Sleeps 4

View all photos for 2 Bedroom Deluxe Twin

Living area | 32-inch LCD TV with cable channels, TV

2 Bedroom Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

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About the neighborhood

Map
Jalan Tarogong Raya Cilandak Barat, Jakarta, 12430

What's nearby

  • Pondok Indah Mall - 3 min drive - 1.8 miles
  • Blok M Square - 6 min drive - 4.2 miles
  • Ragunan Zoo - 7 min drive - 3.5 miles
  • Kota Kasablanka Mall - 12 min drive - 7.5 miles
  • Grand Indonesia - 14 min drive - 9.0 miles

Getting around

  • Pondok Betung Station - 6 min drive
  • Cipete Raya MRT Station - 15 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 44 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Roku-Roku - ‬11 min walk
  • ‪Tahu Sumedang - ‬10 min walk
  • ‪Satu Lagi Bar - ‬2 min walk
  • ‪Nasi Goreng Metal - ‬6 min walk

About this property

Hotel Kristal

Upscale family-friendly hotel near Pondok Indah Mall
Located close to Blok M Square and Ragunan Zoo, Hotel Kristal provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a body scrub, aromatherapy, or a body wrap at Life Spa, the onsite spa. The on-site international cuisine restaurant, The Kafe, offers breakfast, lunch, dinner, and pool views. Enjoy the gym, as well as activities like snorkeling and scuba diving. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), an outdoor tennis court, and airport pick-up service (surcharge)
  • Supervised childcare (surcharge), luggage storage, and wedding services
Room features
All 328 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and air conditioning.
Other amenities include:
  • Childcare services and free infant beds
  • Shower/tub combinations, free toiletries, and hair dryers
  • 32-inch LCD TVs with cable channels
  • Separate dining areas, refrigerators, and coffee/tea makers

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 211,750 for adults and IDR 150,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Satu Lagi Bar
  • The Deli
  • The Kafe

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 211750 for adults and IDR 150000 for children
  • Airport shuttle fee: IDR 500000 per vehicle (maximum occupancy 4)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6:00 AM to 8:00 PM
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Kristal Jakarta
Hotel Kristal
Kristal Jakarta
Kristal Hotel Jakarta

Frequently asked questions

Does Hotel Kristal have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Hotel Kristal pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Kristal?

Self parking is free at this property.

What time is check-in at Hotel Kristal?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Kristal?

Check-out is at noon.

Does Hotel Kristal provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 500000 per vehicle applies.

Where is Hotel Kristal located?

This family-friendly Jakarta hotel is located in a state park, 2 mi (3.2 km) from Pondok Indah Mall, and within 6 mi (10 km) of Blok M Square and Ragunan Zoo. Kidzania and Kota Kasablanka Mall are also within 9 mi (15 km). Cipete Raya MRT Station is 15 minutes by foot and Fatmawati MRT Station is 22 minutes.

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Hotel Kristal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 84 out of 241 reviews
Rating 8 - Good. 116 out of 241 reviews
Rating 6 - Okay. 29 out of 241 reviews
Rating 4 - Poor. 4 out of 241 reviews
Rating 2 - Terrible. 8 out of 241 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Orie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like this hotel never disappointed…👍👍👍
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohamed Kotharisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service & location, friendly Staff
Stayed 1 night in May 2024

8/10 Good

Gautama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first Room didn't to my expectations after I mentioned the issues to the reception, they offered to move to a better room which I accepted, the new room was satisfactory and accepted their apology. In the end, everybody is happy. Well done Kristal Hotel staff, certainly will stay there again. Thank you.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Hotel needs some TLC

The size of the apartment was fine but it is tired and can use some renovation.
Stayed 2 nights in Dec 2024

8/10 Good

Mohamed Kotharisa

Liked: Amenities, property conditions & facilities
Close to Town & Shopping & nearby shops & local food.
Stayed 1 night in Oct 2022

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Kristal Hotel
Stayed 1 night in Aug 2022

8/10 Good

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Right hotel for business trips
Stayed 1 night in Mar 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities
Always friendly and helpful staff
Stayed 4 nights in Sep 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
I’ve stayed at Hotel Kristal many times over the last 15 years. The staff are most friendly and accommodating and the pool and Satu Lagi Bar are great. I will stay there again if in Jakarta. If I could point out anything on the negative side, is the facility needs a facelift. My room, for example, was clean but clearly showed signs of wear and tear. Understandable given that COVID was such a setback to business. Note that WiFi was excellent the entire week I was there. Many thanks to hotel staff for a very pleasant stay.
Stayed 7 nights in Sep 2024

6/10 Okay

Roger

Liked: Cleanliness, staff & service, amenities
The property was fine, but I remember it 20 years ago. It needs an upgrade. The pool was great. Satu Lagi was also good, but smokey. Glad they had outdoor seating.
Stayed 4 nights in Jan 2024

10/10 Excellent

Emelie Marjorie Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially love the floor plan. We stayed in the two bedroom, two bathroom. Traveling with my sister having our own space was very nice! I got the bedroom with no TV… she doesn’t watch TV…but her closest was bigger and she would not switch with me! The kitchen, dining room and living room were spacious and we were very happy with this property!
Stayed 4 nights in Oct 2023

8/10 Good

Nobuaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They are kind.

I appreciate the staff's response. Thank you for your kindness.
Stayed 1 night in Apr 2023

6/10 Okay

Kevin Sui Kuan

Disliked: Cleanliness, property conditions & facilities, room comfort

Old …

Huge but seems dated and old . Heard kids playing in corridor late at night , not sure if kids were humans …
Stayed 1 night in Aug 2022

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
On the positive side, the staff here are wonderful and extremely friendly. The hotel itself is very tired and in desperate need of an upgrade. Feels like the 1980s in a time warp. The smoking rooms were horribly unpleasant (we weren’t offered a non-smoking room), hard to believe these are even offered this day and age. Tolerable if you need to be in the area to avoid all the traffic.
Stayed 4 nights in Feb 2023

2/10 Terrible

Nobuaki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

service is down

My TV wasn't working well, so I asked an engineer for help, but it took 4 calls to get help.(About 1 hour later)Has the manager changed?Service is down.No help from the staff in the lobby even though I have heavy luggage.just watching
Stayed 1 night in Mar 2023

2/10 Terrible

Cecilia

Disliked: Cleanliness, amenities, property conditions & facilities
Went there and asked if the room had a balcony. Wanted to upgrade for a 3-bed. Hotel staff was very kind to show the interior of both 2- and 3-bed before the room assignment. The rooms are just really bare I guess that would be the best word to describe it. Intended to stay for longer time but booked couple nights just for the safe size as the photos from online are not the same as when walking into both units. Portable stove some sort in the 2-bed. It was old and white light white walls. It was so uncomfortable. I left without staying. Tried to ask for at least one night reimbursement. Hotel staff said no. This is a horrible experience to be honest. It is a solid for not returning.

2/10 Terrible

chulsik

Stayed 1 night in Feb 2025

10/10 Excellent

Nobuaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Seong Yong

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Seong Yong

Stayed 1 night in Nov 2024

10/10 Excellent

KENICHI

Stayed 3 nights in Nov 2024

6/10 Okay

Seungchul

Stayed 3 nights in Oct 2024