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Grand Mercure Jakarta Kemayoran

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Exterior - Grand Mercure Jakarta Kemayoran (Jakarta)
Breakfast, lunch, dinner and brunch served - Grand Mercure Jakarta Kemayoran (Jakarta)
Indoor spa tub - Grand Mercure Jakarta Kemayoran (Jakarta)
Exterior - Grand Mercure Jakarta Kemayoran (Jakarta)
Eco-friendly toiletries, hair dryer, slippers, towels - Grand Mercure Jakarta Kemayoran (Jakarta)
Luxury
5.0 star property
8.6

Excellent

Luxury family-friendly hotel near Jakarta International Expo

Located close to ITC Cempaka Mas and Mangga Dua Square, Grand Mercure Jakarta Kemayoran provides an adjacent golf course, an airport shuttle, and a poolside bar. Treat yourself to a massage at the onsite spa. The on-site international cuisine restaurant, Catappa Restaurant, offers breakfast, brunch, lunch, dinner, and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as a free daily manager's reception and a terrace.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(8 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.0 out of 10
Very good
(12 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 80 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Business Suite, 1 King Bed

Business Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Business Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Superior Room, 2 Twin Beds

7.0 out of 10
Good
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

A hotel room with a large bed, a bathroom with a mirror, a nightstand, and a wall-mounted telephone.

Classic Room, 2 Twin Beds

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Central Jakarta neighborhood, Grand Mercure Jakarta Kemayoran is connected to a shopping center. Travelers eager for a bit of culture can stop by Jakarta History Museum, while those who have shopping on the agenda may want to visit ITC Cempaka Mas and Mangga Dua Square. Jakarta International Expo is another place to visit that comes recommended. Visit our Jakarta travel guide
Map
Jl H Benyamin Sueb Kav B-6, Superblok Mega Kemayoran, Jakarta, Central Jakarta, 10610

What's nearby

  • Pasar Baru
    Pasar Baru
    19 min walk - 1.0 mile
  • Aula Simfonia Jakarta
    14 min walk - 0.8 miles
  • Sikh Gurdwara Mission
    2 min drive - 1.6 miles
  • Gambir Expo
    3 min drive - 2.0 miles
  • Golf Bandar Kemayoran Jakarta
    4 min drive - 1.6 miles

Getting around

  • Pulomas LRT Station
    9 min drive
  • Jakarta Kemayoran Station
    18 min walk
  • Soekarno-Hatta Intl. Airport (CGK)
    39 min drive

Restaurants

  • Plumeria Bar Lounge
    4 min walk
  • Food Court Hypermart
    1 min walk
  • The Lynx Jakarta
    3 min walk
  • Center Stage Club & Karaoke - Grand Mercure
    4 min walk
  • Nasi Campur Kenanga
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 35,000 per stay)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 332,750 for adults and IDR 166,375 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Catappa Restaurant
  • Plumeria Lounge

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 27 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 332750 for adults and IDR 166375 for children
  • Airport shuttle fee: IDR 460000 per vehicle (maximum occupancy 3)
  • Valet parking fee: IDR 35000 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Grand Mercure Jakarta Kemayoran have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Mercure Jakarta Kemayoran pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Mercure Jakarta Kemayoran?

Check-in begins at 2:00 PM. Late check-in is available from 12:30 PM–noon.

What time is check-out at Grand Mercure Jakarta Kemayoran?

Check-out is at noon.

Does Grand Mercure Jakarta Kemayoran provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 460000 per vehicle applies.

Where is Grand Mercure Jakarta Kemayoran located?

This family-friendly Jakarta hotel is located in a shopping district, within 3 mi (5 km) of Jakarta International Expo, Mangga Dua Square and ITC Cempaka Mas. Jakarta History Museum is 4.9 mi (7.8 km) away. Jakarta Kemayoran Station is 18 minutes by foot and Jakarta Rajawali Station is 24 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Mercure Jakarta Kemayoran Reviews

8.6

Excellent

8.8

Cleanliness

7.6

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 248 out of 494 reviews
Rating 8 - Good. 169 out of 494 reviews
Rating 6 - Okay. 42 out of 494 reviews
Rating 4 - Poor. 24 out of 494 reviews
Rating 2 - Terrible. 11 out of 494 reviews

Reviews

Verified

8/10 Good

Kok Chor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, near mangga dua square
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Manoj Tikam

Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel, good food, and beautiful rooms.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, amenities
Great room, great pool, great food and services. Highly recommended in the area.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Ritvik

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious view with immaculate service from the hotel staff. Rizky was especially attentive to the needs of guests.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very helpful staff and amazing food.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Zubair

Liked: Cleanliness, amenities, property conditions & facilities
Immaculate hotel with luxury feel. breakfast buffet was incredible
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Nice ambience Well trained staff Large and clean room Nice food choices
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the lobby área and the swimming pool. The room was comfortable but can use extra items such as body lotion and q tips. Services at the restaurant could be a little faster.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Kaori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. One thing improvable point is shower water pressure.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since arriving at the property I was made to feel, wanted, loved and cared for. Nothing was too much trouble and all of the staff have tremendous local knowledge and were able to advise about excursions places to go surfing and areas of special interest. In particular, Sri - she was so kind and directed me to a surf school perfect for beginners. Chef Anam is very knowledgeable about old Indonesian and international cuisine and he and I talked for hours about food work and family life. Rifa, has a beautiful friendly warm and charismatic disposition you cannot help but want to be in his company. Muhal, another genuinely kind caring soul who could not do enough for me. We all shared great banter. Ardi on front office, was recommended to me by the restaurant manager at a previous resort I'd stay there in lombok and he did not disappoint. These are only the names of the team that I can remember but everybody has been absolutely outstanding. Highly recommend this resort for families solo travels and couples alike it's right on the beach of beautiful powder soft sand.
Lovely soft and comfy loungers, with terrific views
Breakfast view
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Kok Chor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel is lacking. Not enough staff to serve hotel guests
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

Yong

Liked: Cleanliness, staff & service, amenities
Decent rooms and check in lobby. The walls however are very thin. You can hear your neighbour’s conversations clearly.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

JAE HAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind of me. When I hurt my leg, she gave me a bandage with medicine. Again, I don't know her name exactly. I really appreciate to her.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Kok Chor

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is conveniently located to my partners office. Front desk staff is very unstaff. One front desk officer attending to a long queue of check in guest. The remaining staff are hiding inside the staff office. No coordination, no teamwork, no job commitments. Very shameful.
Stayed 2 nights in May 2025
Verified

8/10 Good

David

Liked: Amenities
The staff is good . Only thing is , we booked supposed to be a week after but due to emergency, my father in law died , they don’t want to refund , hope at least there’s some consideration when it comes to this situation.
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Diego

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The building is nice enough and everything is very clean. Staff speaks very limited English and beyond the check in/out they are not much of a help. The don't seem to know what goes on outside of the building, so not much advice there either. All in all, a correct experience, nothing exceptional.
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Hardik

Liked: Cleanliness
Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute. They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared. Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Kok Chor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I checkedin, front counter confirmed that my room is smoking free and singled king side bed with 1 person for breakfast. When I walked into room#1809, it turned up to be a twin size bed. I went down to front counter, explained and request to change room. Another front counter staff attended to me, showed a very low unhappy face, as though I was creating trouble, very unwilling comply. But I told her, I asked for king size bed, why gave me a double bed with 1 breakfast? Does it make sense? Eventually I was told to return to room, wait for waiter to send me a new room keys. I have been staying in this hotel everytime I traveled to Jakarta, I notice their service is getting bad to worst. If it is not close to my partner's office, I would have stayed in another hotel. The staff attitude in this hotel getting worse. The better ones have resigned from this hotel. I have stayed in this hotel for a few years, I saw the drastic change of staff. Everytime, new staff joined, their service standard drops. And you call this GRAND MECURE KEMAYORAN, what a mismatched. Disappointed.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

MENGJU

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Staff & service, room comfort
My stay was good overall
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

kiranjeet singh

Liked: Cleanliness, amenities, property conditions & facilities
Everything great
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

JongOok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time for stay there
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Niguel

Liked: Cleanliness, amenities, property conditions & facilities
Room cleaniness, and Reception Staff are super helpful and friendly. Some of myroom service food was cold when arrived but besides that, I would be returning in tbe future.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

AJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
Stayed 6 nights in Jul 2022