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Tru by Hilton Jacksonville South Mandarin

2.5 star property
Hotel in Jacksonville with free breakfast and a 24-hour fitness center

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Photo gallery for Tru by Hilton Jacksonville South Mandarin

Reception
Lobby
1 bedroom, desk, laptop workspace, blackout drapes
Exterior
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Cable channels
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

In-room business center

Basic Room, 1 King Bed

8.8 out of 10
Excellent
(60 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Cable channels
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(78 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business center

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 755 reviews
Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

About the neighborhood

Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257

What's nearby

  • bestbet Orange Park - 7 min drive - 6.5 miles
  • Jacksonville Naval Air Station - 9 min drive - 8.2 miles
  • Orange Park Mall - 9 min drive - 8.3 miles
  • St. Johns Town Center - 16 min drive - 16.0 miles
  • EverBank Stadium - 21 min drive - 15.2 miles

Getting around

  • Jacksonville Station - 27 min drive
  • Jacksonville International Airport (JAX) - 37 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Arby's - ‬10 min walk
  • ‪Panera Bread - ‬4 min drive
  • ‪Miller's Ale House - ‬3 min drive

About this property

Tru by Hilton Jacksonville South Mandarin

Hotel located in Southside
A free breakfast buffet, an arcade/game room, and a 24-hour gym are just a few of the amenities provided at Tru by Hilton Jacksonville South Mandarin. Free in-room WiFi is available to all guests, along with a 24-hour business center and a snack bar/deli.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • An elevator, 1 meeting room, and coffee/tea in the lobby
  • A computer station, luggage storage, and a 24-hour front desk
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 106 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Bathrooms with hair dryers and shampoo
  • LCD TVs with premium channels
  • Mini fridges, heating, and housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Frequently asked questions

Does Tru by Hilton Jacksonville South Mandarin have a pool?

Yes, this property has an outdoor pool.

Is Tru by Hilton Jacksonville South Mandarin pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 80.63 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Tru by Hilton Jacksonville South Mandarin?

Self parking is free at this property.

What time is check-in at Tru by Hilton Jacksonville South Mandarin?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Tru by Hilton Jacksonville South Mandarin?

Check-out is at noon.

Where is Tru by Hilton Jacksonville South Mandarin located?

Located in Southside, this hotel is within 6 mi (10 km) of Mandarin Museum, Mandarin Park, and bestbet Orange Park. Jacksonville Naval Air Station and James Road and 103rd Street Shopping Center are also within 9 mi (15 km).

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Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 930 reviews
Rating 8 - Good. 168 out of 930 reviews
Rating 6 - Okay. 53 out of 930 reviews
Rating 4 - Poor. 34 out of 930 reviews
Rating 2 - Terrible. 31 out of 930 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Clean and breakfast was nice.
Stayed 4 nights in May 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overnight stop on our way to Port Canaveral!!
Stayed 1 night in May 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay for one night on our way back to Georgia. This hotel is nice and convenient to the interstate, as well as several restaurants. Would definitely stay again!
Stayed 1 night in May 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a safe neighborhood. It is clean and easy access.
Stayed 3 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 1 night in Jun 2025

10/10 Excellent

Patrick

Liked: Amenities, property conditions & facilities
Very nice
Stayed 1 night in Jun 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
This is our 4 or 5th time staying at this TRU. My husband's family is in Mandarin 5 minutes away. It is alway clean, sheets are soft, beds are comfy, parking so easy, coffee hot and god in the lobby, staff is friendly and the price is great! We also have met the nicest guest in the commmon areas. Family friendly. We just spent a happy 5 days there.
Stayed 4 nights in Jun 2025

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the newness of the property. Loved the AC in the room. The bathrooms are roomy. And nice lighting. The bed was too soft and not so supportive. The breakfast was really nice. And eating areas are lovely. Mary at the front desk was superb. So nice and friendly. Made our stay!!
Stayed 3 nights in Jun 2025

8/10 Good

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Like the quiet area that was still convenient to shopping. Staff was okay, just indifferent.
Stayed 1 night in May 2025

10/10 Excellent

Arnaldo

Liked: Cleanliness, amenities, property conditions & facilities
I like the service
Stayed 1 night in May 2025

10/10 Excellent

Entela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

I was visiting with my family and it was really good place to stay. Felt really secured in this location. Every one there was nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Clean and seemed very new.
Stayed 1 night in Apr 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness
Very clean room, staff friendly and accommodating
Stayed 1 night in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff upon arrival,
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical TRU stay. Everyone and everything was perfect.
Stayed 1 night in Apr 2025

10/10 Excellent

Krishnakant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, spacious rooms and cleanliness
Stayed 1 night in Dec 2024

8/10 Good

DAVID A

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Danaelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love this hotel always clean and safe
Stayed 1 night in Nov 2024

6/10 Okay

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Very clean fairly new hotel. Great location. Breakfast was just okay. Staff in the breakfast location seem like they hate their jobs. No smiling, no hello. Maybe a tip jar would help. This is a nice place to stay for one night but probably would not stay multiple nights.
Stayed 1 night in May 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be my go to hotel!

Everything was wonderful! Clean, friendly and good coffee all day long! My dog also gives this hotel 2 paws up!
Stayed 4 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fix ur pancake maker…and put cream cheese in cold location when out for customers. Desk staff easily best from Florida to Michigan
Stayed 5 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hang in Jacksonville when visiting family!

Come to Jacksonville to visit our son and grandkids and we love staying at this TRU! So comfortable!
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the breakfast was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025