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Tru by Hilton Jacksonville South Mandarin

2.5 star property
Travelers start their mornings with a complimentary breakfast before heading to the 24-hour fitness center or challenging friends in the arcade game room

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Photo gallery for Tru by Hilton Jacksonville South Mandarin

Exterior - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Lobby - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Snack bar - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Outdoor pool, pool umbrellas, sun loungers - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Terrace/patio - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Located in Southside, Tru by Hilton Jacksonville South Mandarin offers a free breakfast buffet each morning. Enjoy a 24-hour gym, arcade room, and outdoor pool. Stay connected with in-room WiFi and a 24-hour business center.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Basic Room, 1 King Bed

In-room business center

Basic Room, 1 King Bed

8.8 out of 10
Excellent
(66 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Cable channels
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(15 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
Located on the ground floor
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Cable channels
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business center

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Cable channels
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(85 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Cable channels
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
Located on the ground floor
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Cable channels
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Cable channels
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

King Room-Hearing Accessible

  • Sleeps 2

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

King Room With Tub-Mobility Accessible

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4

King Room

  • Sleeps 2

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About the neighborhood

Jacksonville is home to Tru by Hilton Jacksonville South Mandarin. Bowlero Mandarin and The Champions Club at Julington Creek are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mandarin Park and Westside Regional Park. Looking to enjoy an event or a game? See what's going on at EverBank Stadium or VyStar Veterans Memorial Arena.
Visit our Jacksonville travel guideOpens in a new window
Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257

What's nearby

  • Bowlero Mandarin - 12 min walk - 0.7 miles
  • Jacksonville Naval Air Station - 9 min drive - 8.2 miles
  • St. Johns Town Center - 14 min drive - 15.5 miles
  • Mayo Clinic Florida - 20 min drive - 20.6 miles
  • EverBank Stadium - 22 min drive - 20.9 miles

Getting around

  • Jacksonville Station - 27 min drive
  • Jacksonville International Airport (JAX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Whataburger - ‬5 min walk
  • ‪Cooper's Hawk Winery & Restaurant - Jacksonville – Mandarin Landing - ‬8 min walk
  • ‪Monkey's Uncle Tavern - ‬10 min walk
  • ‪McDonald's - ‬17 min walk

About this property

Tru by Hilton Jacksonville South Mandarin

Property highlights
A free breakfast buffet, an arcade/game room, and a 24-hour gym are just a few of the amenities provided at Tru by Hilton Jacksonville South Mandarin. Free in-room WiFi is available to all guests, along with a 24-hour business center and a snack bar/deli.
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • A computer station, a banquet hall, and a TV in the lobby
  • Coffee/tea in the lobby, 1 meeting room, and smoke-free premises
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 106 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Bathrooms with hair dryers and shampoo
  • LCD TVs with premium channels
  • Mini fridges, heating, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Frequently asked questions

Does Tru by Hilton Jacksonville South Mandarin have a pool?

Yes, this property has an outdoor pool.

Is Tru by Hilton Jacksonville South Mandarin pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 80.63 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Tru by Hilton Jacksonville South Mandarin?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Tru by Hilton Jacksonville South Mandarin?

Check-out is at noon.

Where is Tru by Hilton Jacksonville South Mandarin located?

Situated in Jacksonville, this hotel is 0.8 mi (1.2 km) from Bowlero Mandarin and within 6 mi (10 km) of Mandarin Museum and Mandarin Park. University Mall and bestbet Orange Park are also within 6 mi (10 km).

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Reviews

Tru by Hilton Jacksonville South Mandarin Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 695 out of 1000 reviews
Rating 8 - Good. 181 out of 1000 reviews
Rating 6 - Okay. 56 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

Reviews

10/10 Excellent

Matthew

Friendly staff, clean and comfortable room, and good amenities
Stayed 3 nights in Dec 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Cameron Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Room was very modern and clean! Staff was very courteous.
Stayed 2 nights in Dec 2025

10/10 Excellent

ALBERT

This was my first time to be in “True”hotel, everything was good, clean , big room, friendly staff. For sure I will stay in again.
Stayed 1 night in Dec 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and a good stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every part of the hotel is absolutely amazing! The staff are all friendly acknowledge you every time you walk through the door. The rooms are extremely clean would definitely stay again!
Stayed 3 nights in Dec 2025

6/10 Okay

Tyler

Liked: Cleanliness
Room is clean. Staff are friendly,
Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Hilton honors member the staff was very accommodating in letting us check in early since we traveled all night. The hotel was sold out and they made sure to call us when a room opened up. Thank u guys
Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean feel. Coffee available 24/7, foosball tables, etc. Overall modern, clean vibe. Price point was excellent for a family of four with pets. We’ll always look for Tru hotels when we travel. Highly recommend.
Stayed 4 nights in Dec 2025

10/10 Excellent

Debbie L

Liked: Cleanliness, amenities, property conditions & facilities
Jeremiah, from the front desk checked on me after about an hour just to see how i was doing. King size bed was super as well as the breakfast the next morning.
Stayed 1 night in Dec 2025

8/10 Good

Karissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a decent stay for a short trip. Breakfast options are very limited. I have definitely stayed at other hotels where the included breakfast has more to offer. The hotel itself was very clean, our room was clean, and the shower water pressure was great.
Stayed 2 nights in Nov 2025

8/10 Good

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice; staff very helpful. One microwave behind front desk instead of in each room (which was odd to me); but not a deal breaker.
Stayed 3 nights in Nov 2025

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was smooth, quick and friendly. We didn’t spend a lot of time at the hotel but slept amazing and had plenty of supplies in the room. Great one night stay.
Stayed 1 night in Oct 2025

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities
The hitel was clean and quite.
Stayed 2 nights in Oct 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was Amazing and clean Great breakfast, Staff, and amenities.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly, clean rooms. Modern design. Hot breakfast was good
Stayed 1 night in Sep 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean, safe and staff was friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

David A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Great location. Incredibly clean!
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Our stay was excellent! The hotel lobby has nice amenities and the room was clean and functional. The bed was very comfortable. Everyone we encountered who was working there was very friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Edna

Liked: Staff & service, property conditions & facilities
I went with my family, and it was clean with friendly staff. I'll totally stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Selami Emre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and a safe locatıon
Stayed 1 night in Jul 2025

6/10 Okay

Oleksandr

Liked: Amenities, property conditions & facilities
The administrator works slowly during check-in and creates a queue of guests. I have observed this behavior from the administrator during several of my visits to this hotel. The hotel is clean and conveniently located.
Stayed 1 night in Oct 2025

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Clean and breakfast was nice.
Stayed 4 nights in May 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a safe, quiet and clean hotel. It is convenient to go to restaurants and shops.
Stayed 1 night in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff.
Stayed 2 nights in May 2025