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Tru by Hilton Jacksonville South Mandarin

2.5 star property
Travelers start their mornings with a complimentary breakfast before heading to the 24-hour fitness center or challenging friends in the arcade game room

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Photo gallery for Tru by Hilton Jacksonville South Mandarin

Exterior - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Snack bar - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Lobby - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Lobby sitting area - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Outdoor pool, pool umbrellas, sun loungers - Tru by Hilton Jacksonville South Mandarin (Jacksonville)
Located in Southside, Tru by Hilton Jacksonville South Mandarin offers a free breakfast buffet each morning. Enjoy a 24-hour gym, arcade room, and outdoor pool. Stay connected with in-room WiFi and a 24-hour business center.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Basic Room, 1 King Bed

In-room business center

Basic Room, 1 King Bed

9.0 out of 10
Wonderful
(71 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Bathtub

9.8 out of 10
Exceptional
(19 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Hearing)

In-room business center

Room, 1 King Bed (Hearing)

9.8 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(96 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Bathtub

9.6 out of 10
Exceptional
(13 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Hearing)

9.0 out of 10
Wonderful
(16 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

King Room-Hearing Accessible

  • Sleeps 2
  • Free WiFi

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2
  • Free WiFi

King Room With Tub-Mobility Accessible

  • Sleeps 2
  • Free WiFi

About the neighborhood

Jacksonville is home to Tru by Hilton Jacksonville South Mandarin. Bowlero Mandarin and The Champions Club at Julington Creek are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mandarin Park and Dog Wood Park of Jacksonville. Looking to enjoy an event or a game? See what's going on at EverBank Stadium or VyStar Veterans Memorial Arena. Visit our Jacksonville travel guide
Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257

What's nearby

  • F/A-18 Hornets at NAS Jacksonville
    Jacksonville Naval Air Station
    8 min drive - 8.2 miles
  • Jacksonville_UniversityofNorthFlorida_6127797_04
    University of North Florida
    14 min drive - 15.4 miles
  • Jacksonville_StJohnsTownCenter_6127793_05
    St. Johns Town Center
    16 min drive - 16.8 miles
  • EverBank Stadium
    EverBank Stadium
    24 min drive - 22.5 miles
  • Bowlero Mandarin
    17 min walk - 0.9 miles

Getting around

  • Jacksonville Station
    27 min drive
  • Jacksonville International Airport (JAX)
    39 min drive

Restaurants

  • Chick-fil-A
    12 min walk
  • Whataburger
    5 min walk
  • Cooper's Hawk Winery & Restaurant - Jacksonville – Mandarin Landing
    8 min walk
  • Krispy Kreme
    3 min drive
  • Bob Evans
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Tru by Hilton Jacksonville South Mandarin have a pool?

Yes, this property has an outdoor pool.

Is Tru by Hilton Jacksonville South Mandarin pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 80.63 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Tru by Hilton Jacksonville South Mandarin?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Tru by Hilton Jacksonville South Mandarin?

Check-out is at noon.

Where is Tru by Hilton Jacksonville South Mandarin located?

Situated in Jacksonville, this hotel is 0.8 mi (1.2 km) from Bowlero Mandarin and within 6 mi (10 km) of Mandarin Museum and Mandarin Park. Jacksonville Naval Air Station and bestbet Orange Park are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tru by Hilton Jacksonville South Mandarin Reviews

9.2

Wonderful

9.2

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 713 out of 1005 reviews
Rating 8 - Good. 178 out of 1005 reviews
Rating 6 - Okay. 52 out of 1005 reviews
Rating 4 - Poor. 32 out of 1005 reviews
Rating 2 - Terrible. 30 out of 1005 reviews

Reviews

Verified

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and great breakfast and amenities
Stayed 1 night in Mar 2026
Verified

8/10 Good

Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only issue I had was its isolated location.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, organized & great room for one night? Stayed with our two golden retrievers - front desk was thoughtful to ensure we’re on the first floor and nearby exit door for our pets. Very clean and safe!
Stayed 1 night in May 2026
Verified

10/10 Excellent

FRANCES

Liked: Cleanliness, staff & service, amenities
Everything was great, from checking in with Kathy, to a clean spacious room and breakfast , this was a great stay !!!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, clean
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities
Clean room, attentive staff and convenient location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at this TRU HOTEL is always great! Great staff, always clean and welcoming.. also Dog friendly is perfect!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Great location and hotel. Would stay again
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Matthew

Friendly staff, clean and comfortable room, and good amenities
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
Overall, our stay was nice. I think the price was a little high for the size room we had. Also would've been nice to have a small microwave, but we did have a mini fridge, which was nice. The room was clean, the bed was comfy, and the A/C worked like a dream. I didn't sample the breakfast. My husband thought the choices were lacking but said the food was still good. The staff were also kind and welcoming.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there 4 times. Always a great experience!! And they love my puppy!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and a good stay
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great. Staff was excellent. They offered to turn on the outdoor fire pits for us. Very clean and reasonable.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and hotel
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept, clean modern up to date with nice bathroom. AC unit worked good and not loud. Large TV. Staff was very accommodating. The breakfast was very typical hot/cold style…the eggs were prepared a step better with cheese and vegetables We would definitely stay here again if we are in the area.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and comfortable. The breakfast on Saturday and Sunday was very good as well. The front desk staff was very courteous and friendly.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place! It has a great grab and go breakfast until 10AM!!!! Great for those of us that like to grab a extra shut-eye. Kathy at the front desk was so friendly and helpful. The lobby is great place to send the kids it has Foosball tables and great space for kids to be kids; even grown up kids and let their hair down and have some fun. Walking distance to great restaurants and shopping
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and confortable
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and convenient location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Clean, well appointed, fabulous design, terrific staff
Stayed 1 night in Dec 2025
Verified

8/10 Good

Ro

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast menu good parking safe
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

carolyn

Liked: Cleanliness, property conditions & facilities
The mom is simple but comfortable. We enjoy the complimentary breakfast. The front desk staff was very friendly.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Brandon Lee

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was very courteous and the rooms were clean. The mattresses were very poor and no esrly morning breakfast was frustrating for early risers.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities
Clean room, spacious, bathtub, staff are courteous.
Stayed 2 nights in Oct 2025