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SureStay Hotel by Best Western Jacksonville South

2.5 star property
Start your day with the hotel’s breakfast buffet. Then head out to explore nearby attractions or get some work done at the 24-hour business center.

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Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby - SureStay Hotel by Best Western Jacksonville South (Jacksonville)
Bathroom sink - SureStay Hotel by Best Western Jacksonville South (Jacksonville)
Free daily buffet breakfast - SureStay Hotel by Best Western Jacksonville South (Jacksonville)
Exterior - SureStay Hotel by Best Western Jacksonville South (Jacksonville)
Pillowtop beds, in-room safe, desk, laptop workspace - SureStay Hotel by Best Western Jacksonville South (Jacksonville)
Located near EverBank Stadium and Museum of Science and History, SureStay Hotel by Best Western Jacksonville South offers a convenient stay with a free breakfast buffet, laundry facilities, 24-hour business center, in-room WiFi. Guests can also enjoy self parking and a front-desk safe for added security.

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Located in Southside, a neighborhood in Jacksonville, SureStay Hotel by Best Western Jacksonville South is near the airport and near a train station. Jacksonville Museum of Modern Art and Cummer Museum of Art and Gardens are cultural highlights, and travelers looking to shop may want to visit St. Johns Town Center and The Avenues. Check out an event or a game at EverBank Stadium, and consider making time for Jacksonville Zoo and Gardens, a top attraction not to be missed. Visit our Jacksonville travel guide
Map
5018 University Boulevard West, Jacksonville, FL, 32216

What's nearby

  • Promenade Shopping Center
    11 min walk - 0.6 miles
  • Curahealth Jacksonville
    11 min walk - 0.6 miles
  • University Mall
    13 min walk - 0.7 miles
  • Merill Road Shopping Center
    14 min walk - 0.8 miles
  • Fort Caroline Shopping Center
    2 min drive - 1.5 miles

Getting around

  • San Marco Station
    7 min drive
  • Jacksonville Station
    19 min drive
  • Jacksonville International Airport (JAX)
    29 min drive

Restaurants

  • RaceTrac
    3 min walk
  • Chick-fil-A
    11 min walk
  • The French Pantry
    18 min walk
  • Taco Bell
    4 min walk
  • Burger King
    2 min walk

About this property

SureStay Hotel by Best Western Jacksonville South

Hotel near EverBank Stadium
Located close to Cummer Museum of Art and Gardens and Jacksonville Museum of Modern Art, SureStay Hotel by Best Western Jacksonville South provides a free breakfast buffet, laundry facilities, and a 24-hour business center. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • A front-desk safe, a TV in the lobby, and a 24-hour front desk
  • A vending machine
Room features
All 84 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with deep soaking tubs and free toiletries
  • LED TVs with digital channels
  • Refrigerators, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
Super 8 Jacksonville South Hotel Jacksonville
Super 8 Wyndham Jacksonville South Lodge
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Surestay By Best Jacksonville
SureStay Hotel by Best Western Jacksonville South Hotel
SureStay Hotel by Best Western Jacksonville South Jacksonville

Frequently asked questions

Is SureStay Hotel by Best Western Jacksonville South pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Jacksonville South?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Jacksonville South?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Jacksonville South located?

Located in Southside, this hotel is within 9 mi (15 km) of Jacksonville Museum of Modern Art, EverBank Stadium, and Cummer Museum of Art and Gardens. St. Johns Town Center and University of North Florida are also within 9 mi (15 km).

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Reviews

SureStay Hotel by Best Western Jacksonville South Reviews

6.8

7.2

Cleanliness

7.2

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 263 out of 897 reviews
Rating 8 - Good. 214 out of 897 reviews
Rating 6 - Okay. 145 out of 897 reviews
Rating 4 - Poor. 108 out of 897 reviews
Rating 2 - Terrible. 167 out of 897 reviews

Reviews

10/10 Excellent

VAIBHAV

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable stay
Stayed 1 night in Dec 2025

6/10 Okay

jeffery

Liked: Cleanliness
Staff was nice room was in need of repair.
Stayed 1 night in Jan 2026

4/10 Poor

Zuylen

Disliked: Cleanliness
This room smelled musty and had a broken toilet seat. The lobby staff were very friendly and polite, and the breakfast was good.
Stayed 1 night in Nov 2025

8/10 Good

Alajia

Liked: Cleanliness, staff & service
The room was clean and staff were friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Artesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience . Great location & friendly staff .
Stayed 1 night in Oct 2025

10/10 Excellent

Karelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and the room was clean with comfortable beds.
Stayed 1 night in Sep 2025

8/10 Good

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. I would recommend to friends for overnight when traveling to Florida.
Stayed 1 night in Oct 2025

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, great location, and very friendly staff all in all a wonderful day!
Stayed 2 nights in Jul 2025

10/10 Excellent

Evghenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean neat affordable place with a very nice complementary breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay at this hotel, comfortable rooms, good breakfast, highly recommended.
Stayed 2 nights in May 2025

6/10 Okay

Latravia

Liked: Cleanliness
The beds were comfortable.
Stayed 1 night in Jun 2025

8/10 Good

Robin

Good for the price

For the price you pay for the room, it was really good. The beds were comfortable and the shower had amazing water pressure! The staff was friendly enough, but got right to the point and was all business.The downside was the air conditioner was very noisy and had a hard time keeping the room cooled down, and although the breakfast was good, it was not kept well stocked.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Hotel Stay info

The stay was good. The hotel was in a good place with a few restaurants and not too far from the beach (driving distance). The room was outdated and had a bunch of nail holes in the wall upon walking in , the area was quiet and okay overall. The bed was comfortable for a one night stay.
Stayed 1 night in Jun 2025

10/10 Excellent

AZIZUR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best
Stayed 1 night in Dec 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable stay.
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
A good basic motel, park outside your room. Room was old but it was clean and the bed was good and the shower fine. Breakfast was standard motel fare but again absolutely fine.
Stayed 3 nights in Feb 2025

6/10 Okay

Hugo

Liked: Staff & service, property conditions & facilities
Good breakfast and clean room.
Stayed 1 night in Dec 2024

10/10 Excellent

Dwaine

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the two bed
Stayed 1 night in Mar 2025

10/10 Excellent

Karelia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly, the checkin was fast and easy. Good parking and the room was very clean, good shower and comfortable bed. Breakfast was good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ebonicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very safe and quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and beds comfortable. We had a one night stay.
Stayed 1 night in Oct 2023

8/10 Good

Elias

Liked: Cleanliness, staff & service, room comfort

Average to good

Room was clean but bathroom needs an upgrade. Beds were confortable.
Stayed 1 night in Jan 2025

8/10 Good

Nobuhle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay ,only a few roaches
Stayed 3 nights in Oct 2023

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room cleanliness was good, no complains
Stayed 1 night in Mar 2024

6/10 Okay

Zoe

Liked: Cleanliness
Adequate for the price. Room was clean but felt hotel was not in the best part of town.
Stayed 2 nights in Nov 2024