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SureStay Hotel by Best Western Jacksonville South

2.5 star property
Hotel with free breakfast, in the vicinity of Museum of Science and History

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Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Exterior
Point of interest
Point of interest
1 bedroom, pillowtop beds, in-room safe, desk

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Parking included

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
5018 University Boulevard West, Jacksonville, FL, 32216

What's nearby

  • HCA Florida Memorial Hospital - 3 min drive - 2.1 miles
  • EverBank Stadium - 8 min drive - 5.7 miles
  • St. Johns Town Center - 10 min drive - 8.0 miles
  • University of North Florida - 12 min drive - 9.9 miles
  • Jacksonville Naval Air Station - 23 min drive - 16.5 miles

Getting around

  • San Marco Station - 6 min drive
  • Jacksonville Station - 16 min drive
  • Jacksonville International Airport (JAX) - 25 min drive

Restaurants

  • ‪Taco Bell - ‬3 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪The French Pantry - ‬17 min walk
  • ‪Wendy's - ‬9 min walk
  • ‪Burger King - ‬1 min walk

About this property

SureStay Hotel by Best Western Jacksonville South

Hotel near St. Johns Town Center
Located close to EverBank Stadium and Museum of Science and History, SureStay Hotel by Best Western Jacksonville South provides a free breakfast buffet, laundry facilities, and a 24-hour business center. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • A TV in the lobby, a front-desk safe, and a vending machine
  • A 24-hour front desk
Room features
All 84 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with deep soaking tubs and free toiletries
  • LED TVs with digital channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
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Frequently asked questions

Is SureStay Hotel by Best Western Jacksonville South pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Jacksonville South?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Jacksonville South?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Jacksonville South?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Jacksonville South located?

Located in Southside, this hotel is within 9 mi (15 km) of Museum of Science and History, Jacksonville Museum of Modern Art, and EverBank Stadium. Cummer Museum of Art and Gardens and St. Johns Town Center are also within 9 mi (15 km).

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SureStay Hotel by Best Western Jacksonville South Reviews

Reviews

6.6
Rating 10 - Excellent. 232 out of 825 reviews
Rating 8 - Good. 198 out of 825 reviews
Rating 6 - Okay. 132 out of 825 reviews
Rating 4 - Poor. 104 out of 825 reviews
Rating 2 - Terrible. 159 out of 825 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10

Excellent stay for the price.
Stayed 2 nights in May 2025

6/10

The beds were comfortable.
Stayed 1 night in Jun 2025

10/10

It was my second stay at this hotel, comfortable rooms, good breakfast, highly recommended.
Stayed 2 nights in May 2025

10/10

It is a good place to stay, I recommend it.
Stayed 1 night in Apr 2025

10/10

Very nice, peaceful and quiet, friendly staff. Highly recommended
Stayed 2 nights in Apr 2025

6/10

Traveling with small kids the area was not the best and the room was ok. Front desk person was great.
Stayed 2 nights in May 2025

2/10

Had to check out door wouldn’t lock and was not offered another room
Stayed 1 night in Jun 2025

10/10

Very clean
Stayed 1 night in May 2025

10/10

I like that the two bed
Stayed 1 night in Mar 2025

8/10

A good basic motel, park outside your room. Room was old but it was clean and the bed was good and the shower fine. Breakfast was standard motel fare but again absolutely fine.
Stayed 3 nights in Feb 2025

8/10

The room had a snell everytime i came after awhile. I just spray deodorizer in it
Stayed 2 nights in May 2025

10/10

Location is the best
Stayed 1 night in Dec 2024

6/10

The pictures on the site are not how it looks in person very run down
Stayed 1 night in Mar 2025

2/10

Poor service. Equipment not working.
Stayed 1 night in May 2025

6/10

Good breakfast and clean room.
Stayed 1 night in Dec 2024

2/10

This place is a dump Looks like some where you go to do drugs or have a one night stand Rusty bed side lamps Door likes like an old shed and close like one too. Pillows garbage
Stayed 4 nights in Mar 2025

6/10

Roof leaked. We were on the bottom floor and the roof dripped all night long. The photos make the place look like a hotel when really it’s a motel. Would not stay again because there was water all over the place by the morning.
Stayed 1 night in Mar 2025

2/10

The bathtub and shower pieces were falling out of the wall and wouldn’t fully shut off, the toilet ran constantly and made awful noises. The outlet next to the hair dryer was loose and shot sparks. There was conditioner but no shampoo. There were stains on everything and dents in the door.
Stayed 1 night in Apr 2025

2/10

They don’t tell you about a 50$ security deposit fee after you pay through Expedia!!
Stayed 2 nights in Mar 2025

8/10

Room was clean but bathroom needs an upgrade. Beds were confortable.
Stayed 1 night in Jan 2025

2/10

We did not stay . The room smelled and didn’t feel safe
Stayed 1 night in Feb 2025

6/10

Terrible place
Stayed 1 night in Dec 2024

6/10

Elevator wasn't working. Had room on 3rd floor.
Stayed 1 night in Jan 2025

2/10

We actually ended up leaving and not even staying the night at this hotel. I was told we would get a full refund ( which we still have not received). The hotel has roaches and really really bad mold in the bathroom. A shower that stays leaking and it was slimy. There appeared to have been a fire in our room and the outlets were black with damage. The smoke alarm was hanging open with no batteries in it. There was a bullet from a gun just sitting next to our door. It was truly an awful experience.
Stayed 1 night in Apr 2025

6/10

Basic hotel with no frills, can do for a quick stay.
Stayed 1 night in May 2024