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Marriott Jacksonville Downtown

4.0 star property
Riverwalk hotel with a 24-hour fitness center and a 24-hour business center

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Photo gallery for Marriott Jacksonville Downtown

Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Premium bedding, down comforters, pillowtop beds, in-room safe
Serves lunch and dinner
Lobby
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Pool
  • Breakfast available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(37 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

8.4 out of 10
Very good
(11 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 34 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, City View, Corner

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Hyatt Regency Jacksonville

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,255 reviews
Hyatt Regency Jacksonville

About the neighborhood

Map
245 Water St, Jacksonville, FL, 32202

What's nearby

  • Times-Union Center for the Performing Arts - 1 min walk - 0.0 miles
  • Florida Theatre - 7 min walk - 0.4 miles
  • Prime F. Osborn III Convention Center - 12 min walk - 0.7 miles
  • VyStar Veterans Memorial Arena - 2 min drive - 1.3 miles
  • EverBank Stadium - 3 min drive - 1.7 miles

Getting around

  • Jacksonville Central Station - 3 min walk
  • Jacksonville Station - 10 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 25 min drive

Restaurants

  • ‪Jacoby Symphony Hall - ‬1 min walk
  • ‪Rojas Pizza - ‬5 min walk
  • ‪River Club - ‬6 min walk
  • ‪Jim & Jan Moran Theater - ‬1 min walk
  • ‪Urban Grind Coffee Company - ‬6 min walk

About this property

Marriott Jacksonville Downtown

Upscale hotel near Times-Union Center for the Performing Arts
Located close to Museum of Contemporary Art Jacksonville and Florida Theatre, Marriott Jacksonville Downtown provides a grocery/convenience store, a coffee shop/cafe, and a garden. The on-site American cuisine restaurant, JBar, offers lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers
  • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • A porter/bellhop, multilingual staff, and a ballroom
  • ATM/banking services, smoke-free premises, and an elevator
  • Guest reviews say great things about the helpful staff and location
Room features
All 354 rooms include comforts such as premium bedding and air conditioning, in addition to perks like separate sitting areas and bathrobes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and shower/tub combinations
  • 42-inch HDTVs with premium channels
  • Separate sitting areas, recycling, and free infant beds

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (12,972 square feet of space)

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Frequently asked questions

Does Marriott Jacksonville Downtown have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Marriott Jacksonville Downtown pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 75 lbs per pet. There's a fee of USD 150.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Marriott Jacksonville Downtown?

Valet parking is available for USD 36 per night.

What time is check-in at Marriott Jacksonville Downtown?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

What time is check-out at Marriott Jacksonville Downtown?

Check-out is at 11:00 AM.

Where is Marriott Jacksonville Downtown located?

Located in Downtown Jacksonville, this hotel is within a 10-minute walk of Times-Union Center for the Performing Arts and Museum of Contemporary Art Jacksonville. Florida Theatre is 0.5 mi (0.9 km) away. Jacksonville Central Station is only a 3-minute walk and Jefferson Station is 8 minutes.

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Marriott Jacksonville Downtown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 547 out of 1000 reviews
Rating 8 - Good. 199 out of 1000 reviews
Rating 6 - Okay. 121 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 74 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nitra

Liked: Cleanliness, amenities, property conditions & facilities
Great stay with great staff!
Stayed 2 nights in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and staff
Stayed 2 nights in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in downtown Jacksonville.
Stayed 1 night in Jun 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Comfy bed
Stayed 1 night in Jun 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, decorative, great staff!!
Stayed 1 night in May 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Jun 2025

10/10 Excellent

Maxderly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience
Stayed 2 nights in Jun 2025

10/10 Excellent

Ericka

Liked: Cleanliness, amenities, property conditions & facilities
My stay was excellent, the staff, the valet, everyone was so friendly and welcoming
Stayed 2 nights in May 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Charging options for electric vehicles were lacking.
Stayed 1 night in Jun 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was recently renovated. Room walls ar
Stayed 2 nights in Jun 2025

10/10 Excellent

Lakeisha

Liked: Cleanliness, amenities, property conditions & facilities
I love the remodeled rooms
Stayed 1 night in May 2025

10/10 Excellent

Kristy

Liked: Cleanliness, amenities, property conditions & facilities
It was nice just needs to be updated.
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay especially for attending events across the street.
Stayed 1 night in Mar 2025

10/10 Excellent

annqunite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 2 nights in May 2025

10/10 Excellent

ALLEN

Liked: Staff & service, amenities, property conditions & facilities
The friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Qiaoling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed.
Stayed 1 night in Apr 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay-some floors are being renovated-our room was on a newly renovated floor-beautiful! Loved the motion sensor lights that helped with nightly bathroom trips. The staff was very friendly and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Von

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the river, quiet and clean
Stayed 1 night in Mar 2025

4/10 Poor

Randy

Liked: Cleanliness, amenities
My biggest problem was about 3:00am the guests in the room adjacent to mine where fighting and loud. This woke my wife and I up and kept us from enjoying our time.
Stayed 1 night in Jun 2025

10/10 Excellent

ROberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and had a good gym.
Stayed 2 nights in Mar 2025

4/10 Poor

Gabriela

The AC didn't work during our stay! We called the front desk
Stayed 1 night in May 2025

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect downtown hotel
Stayed 1 night in Jan 2025

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very nice hotel and clean
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2025

10/10 Excellent

CHELSI

Liked: Cleanliness, staff & service, property conditions & facilities
Its was awesome
Stayed 1 night in Mar 2025