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Marriott Jacksonville Downtown

4.0 star property
Riverwalk hotel with a 24-hour fitness center and a 24-hour business center

Choose dates to view prices

Marriott Jacksonville Downtown offers an American cuisine restaurant, coffee shop, garden, outdoor pool with sun loungers, high-speed WiFi, and dry cleaning/laundry services, balancing relaxation and productivity in the heart of the city.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Bar
  • Pet friendly

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, City View, Corner

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

8.4 out of 10
Very good
(11 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • 34 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(40 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
245 Water St, Jacksonville, FL, 32202

What's nearby

  • Times-Union Center for the Performing Arts - 1 min walk - 0.0 miles
  • Florida Theatre - 7 min walk - 0.4 miles
  • Prime F. Osborn III Convention Center - 12 min walk - 0.7 miles
  • VyStar Veterans Memorial Arena - 3 min drive - 1.3 miles
  • EverBank Stadium - 4 min drive - 1.7 miles

Getting around

  • Jacksonville Central Station - 3 min walk
  • Jacksonville Station - 10 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 25 min drive

Restaurants

  • ‪On The Fly - ‬3 min walk
  • ‪Robert E. Jacoby Symphony Hall - ‬1 min walk
  • ‪Confetti's - ‬4 min walk
  • ‪Tossgreen - ‬5 min walk
  • ‪Juliette's Bistro - ‬5 min walk

About this property

Marriott Jacksonville Downtown

Upscale hotel near Times-Union Center for the Performing Arts
Located close to Museum of Contemporary Art Jacksonville and Florida Theatre, Marriott Jacksonville Downtown provides a grocery/convenience store, a coffee shop/cafe, and a garden. The on-site American cuisine restaurant, JBar, offers lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • An elevator, multilingual staff, and a 24-hour front desk
  • 9 meeting rooms, ATM/banking services, and concierge services
  • Guest reviews say great things about the helpful staff and location
Room features
All 354 rooms include comforts such as premium bedding and air conditioning, in addition to perks like separate sitting areas and bathrobes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and shower/tub combinations
  • 42-inch HDTVs with premium channels
  • Separate sitting areas, recycling, and free infant beds

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (12,972 square feet of space)

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from October 20 2025 to January 12 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Lobby
  • Meeting facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Frequently asked questions

Does Marriott Jacksonville Downtown have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–9:00 PM. The property will be renovating the pool from October 20 2025 to January 12 2026 (completion date subject to change).

Is Marriott Jacksonville Downtown pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 75 lbs per pet. There's a fee of USD 150.00 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Marriott Jacksonville Downtown?

Valet parking is available for USD 36 per night.

What time is check-in at Marriott Jacksonville Downtown?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

What time is check-out at Marriott Jacksonville Downtown?

Check-out is at 11:00 AM.

Where is Marriott Jacksonville Downtown located?

Located in Downtown Jacksonville, this hotel is within a 10-minute walk of Times-Union Center for the Performing Arts and Museum of Contemporary Art Jacksonville. Florida Theatre is 0.5 mi (0.9 km) away. Jacksonville Central Station is only a 3-minute walk and Jefferson Station is 8 minutes.

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Marriott Jacksonville Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 559 out of 1001 reviews
Rating 8 - Good. 190 out of 1001 reviews
Rating 6 - Okay. 122 out of 1001 reviews
Rating 4 - Poor. 57 out of 1001 reviews
Rating 2 - Terrible. 73 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

maria venice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Its location afforded easy access to dining.
Stayed 2 nights in May 2025

10/10 Excellent

Lekeshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and walkable to event. Very nice employees, very helpful
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in downtown Jacksonville.
Stayed 1 night in Jun 2025

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always stayed at this hotel and still to this day I give this hotel a 10/10! The staff is amazing! The beds are comfortable and the room is clean. I love how there is dining, pool, gym, and bar inside the hotel. Stay here!!! You won’t regret it!
Stayed 1 night in Sep 2025

10/10 Excellent

Janasya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very clean and welcoming. Staff were friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Heather

Liked: Amenities, property conditions & facilities
Nice hotel Clean rooms Downtown is quiet on the weekends not much to do. Some construction obstructing River the time we went
Stayed 1 night in Jul 2025

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only valet 38 per night no shopping surrounding area dirty like a refund
Stayed 2 nights in Jul 2025

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very nice hotel and clean
Stayed 1 night in Dec 2024

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a little more security at night.
Stayed 2 nights in Jul 2025

10/10 Excellent

ALLEN

Liked: Staff & service, amenities, property conditions & facilities
The friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

ROberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and had a good gym.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kristy

Liked: Cleanliness, amenities, property conditions & facilities
It was nice just needs to be updated.
Stayed 1 night in Apr 2025

4/10 Poor

Diego

Disliked: Staff & service, amenities, property conditions & facilities
Dated Lady at front didnt have a oing as my reservation said. She sold me a double queen stating that it was river front, when in reality it was a partial river view. Not worth it. Room dated Won’t stay again
Stayed 1 night in Aug 2025

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable room, quiet, and located adjacent to the Performing Arts Center. Staff and valet service were friendly. I would stay there for any future trips.
Stayed 1 night in Feb 2025

10/10 Excellent

FEDERICO CASTILLO

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for what we needed
Stayed 1 night in Apr 2024

4/10 Poor

Gabriela

The AC didn't work during our stay! We called the front desk
Stayed 1 night in May 2025

10/10 Excellent

Justin

Great
Stayed 1 night in Feb 2025

10/10 Excellent

cynthis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the facilities the location, the food, and the meeting areas were just right
Stayed 1 night in Apr 2024

2/10 Terrible

Jessica

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The walls are so thin. The neighboring guests were loud into the early morning hours and I could hear everything that was going on in their rooms. Also, I tried numerous times to get room service and was never connected. I was told there was a QR code in my room to order, but there wasn’t. The room floor was dirty. I will not be staying here again.
Stayed 2 nights in Jun 2025

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, amenities
The entire hotel needs a refurbishment. The elevators looked old and the decor was out dated. The entrance was very difficult to access with our rental car. The valet attendants were nice but overwhelmed with too many cars in a very small space. Had to wait a long time to get back into the drop off area on Saturday night due to a high number of cars trying to valet. The walls in our first room were very thin and we had an adjoining door to the next room. The walls were so thin that we heard the people in the next room having sex for hours and I had my daughter in the room with me. The next morning I asked for a different room without an adjoining door and they were very nice to accommodate us. We ate breakfast in the main restaurant on Saturday and had to wait a long time to get our food. We waited so long that the waitress told us to go up to the buffet and get something to eat because it was taking so long. The staff was very nice about the situation but it delayed our schedule for the rest of the day. When we only had one day to sight see, that is a big deal. Both of our rooms were clean and nice but that was the only bright spot of staying there.
Stayed 3 nights in Oct 2025

8/10 Good

eman mansoor

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice and the property was maintained very well.
Stayed 1 night in Aug 2024

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