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Southbank Hotel by Marriott Jacksonville Riverwalk

Property class: 3.5

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Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

A modern bar area with multiple seating options, including bar stools and tables, and a variety of liquor bottles on display. - Southbank Hotel by Marriott Jacksonville Riverwalk (Jacksonville)
A spacious lobby with a central seating area, a staircase, and a high ceiling with modern lighting fixtures. - Southbank Hotel by Marriott Jacksonville Riverwalk (Jacksonville)
A spacious lounge area with a blue sectional sofa, patterned rug, and modern lighting fixtures. - Southbank Hotel by Marriott Jacksonville Riverwalk (Jacksonville)
A bar area with a long counter, multiple bar stools, and shelves with bottles. - Southbank Hotel by Marriott Jacksonville Riverwalk (Jacksonville)
A swimming pool with lounge chairs and palm trees in front of a building with multiple windows and balconies. - Southbank Hotel by Marriott Jacksonville Riverwalk (Jacksonville)
Located close to Baptist Medical Center Jacksonville and VyStar Veterans Memorial Arena, Southbank Hotel by Marriott Jacksonville Riverwalk provides a terrace, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a gym.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Room, 2 Queen Beds, Pool View

A hotel room with a desk, two beds, a chair, and a view of buildings.

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(14 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a television, and a window with a view of buildings.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(138 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

A hotel room with a bed, a TV, a desk, a chair, a sofa, and a window with a view.

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(13 reviews)
  • River view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

A hotel room with a large bed, a desk, a chair, a television, and a window with a view of buildings.

Room, 1 King Bed, Pool View

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

A hotel room with a large bed, a desk, a chair, a television, and a window with a view of buildings.

Room, 1 King Bed, River View (Partial River View)

8.8 out of 10
Excellent
(23 reviews)
  • River view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

A hotel room with a desk, two beds, a chair, and a view of buildings.

Room, 2 Queen Beds

8.8 out of 10
Excellent
(84 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View (Partial River View)

A hotel room with a desk, two beds, a chair, and a view of buildings.

Room, 2 Queen Beds, River View (Partial River View)

7.4 out of 10
Good
(11 reviews)
  • River view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

A waterfront view with a city skyline, a dock, and a pedestrian walkway.

Room, 1 Queen Bed, River View

8.0 out of 10
Very good
(13 reviews)
  • River view
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, River View (Mobility Accessible, Tub)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Room, 1 King Bed, River View (Mobility Accessible, Tub)

7.0 out of 10
Good
(7 reviews)
  • River view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Partial River View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony (Partial River View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 Queen Bed, Roll-in Shower

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Patio

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Partial River View)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony (Partial River View)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Balcony (Partial River View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Balcony

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony (Top Floor)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Patio

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony (Partial River View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony (Partial River View, Top Floor)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Patio

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Roll-in Shower, Balcony (Partial River View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms, Balcony (Kitchen, Partial River View, TopFloor)

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

About the neighborhood

Located in Downtown Jacksonville, a neighborhood in Jacksonville, Southbank Hotel by Marriott Jacksonville Riverwalk is in a shopping district and on the riverwalk. Check out an event or a game at VyStar Veterans Memorial Arena, and consider making time for Jacksonville Zoo and Gardens, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Visit our Jacksonville travel guide
Map
1515 Prudential Dr, Jacksonville, FL, 32207

What's nearby

  • A modern building with large glass windows and a curved facade, surrounded by a well-maintained park with benches and palm trees.
    Jacksonville Center for the Performing Arts
    20 min walk - 1.1 miles
  • An aerial view of a stadium complex with a large stadium, parking areas, and a river with a bridge in the background.
    VyStar Veterans Memorial Arena
    6 min drive - 2.3 miles
  • A stadium with a large water body in front, reflecting the structure.
    EverBank Stadium
    7 min drive - 2.9 miles
  • A modern building with a white facade and a unique architectural design, surrounded by lush greenery and a clear blue sky.
    Daily's Place
    7 min drive - 2.7 miles
  • Florida Theatre
    18 min walk - 1.0 mile

Getting around

  • Riverplace Station
    7 min walk
  • Jacksonville Station
    15 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig)
    25 min drive

Restaurants

  • The Bearded Pig
    9 min walk
  • The Southern Grill
    7 min walk
  • Shor Seafood Grill & Tavern
    20 min walk
  • Locals'
    8 min walk
  • Ruth's Chris Steak House
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 16 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 23 meeting rooms
  • 24-hour business center
  • Conference center (39,749 square feet of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator (42 inch wide door)
  • Grab bar near toilet (34 inches high)
  • Handrails in stairways (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Southbank Hotel by Marriott Jacksonville Riverwalk have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Southbank Hotel by Marriott Jacksonville Riverwalk pet-friendly?

Yes, Southbank Hotel by Marriott Jacksonville Riverwalk allows pets (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 50.00 per accommodation, per night. A cleaning fee of USD 50 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 16.00 per day.

What time is check-in at Southbank Hotel by Marriott Jacksonville Riverwalk?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Southbank Hotel by Marriott Jacksonville Riverwalk?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Southbank Hotel by Marriott Jacksonville Riverwalk located?

Located in Downtown Jacksonville, this hotel is 0.8 mi (1.3 km) from Baptist Medical Center Jacksonville and within 3 mi (5 km) of VyStar Veterans Memorial Arena and Daily's Place. EverBank Stadium and Jacksonville University are also within 6 mi (10 km). Riverplace Station is 7 minutes by foot and San Marco Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

8.2

Very Good

8.2

Cleanliness

7.6

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 862 out of 1647 reviews
Rating 8 - Good. 345 out of 1647 reviews
Rating 6 - Okay. 218 out of 1647 reviews
Rating 4 - Poor. 123 out of 1647 reviews
Rating 2 - Terrible. 99 out of 1647 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and super accommodating. Great location
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check-in to check-out was great. The updated facility is nice.
Stayed 2 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for a Jags game day. Wonderful and friendly staff. Accessible onsite parking. A brisk walk to EverBank stadium through downtown Jacksonville. Will stay here again when the renovations are complete.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel! Really enjoyed the look of the property; very posh. I want to give a special shout out to Trevor who was working the front desk. He took great care of me and ensured everything was taken care of. Thanks Trevor!!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vallet parking and clean room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and hotel was clean
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was great. The only downfall was the pool closed at 9 pm.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The room was decent the hotel was not what I expected. We’ve stayed before and it was definitely more run down this time.
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The lobby is beautiful and the staff was very nice. The room left a lot to be desired. The door had a very large gap at the top and the frame was skewed. Almost all the doors we walked past were like that. We ended up with an accessible room and no matter how careful we were, water poured out and collected in the corner of the bathroom totally bypassing the overflow drain outside of the stall. The water was lukewarm at best and zero water pressure. It was fine for what it was, a one night room, close to the arena for a concert. But I wouldnt recommend for anything much more than that.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean and comfortable bed. I thought the lobby was nice and open plenty of spots to sit around and relax if you weren’t in your room. Bar/ restaurant area looked nice, I just didn’t go to them on this trip. This place is quiet, as there are no major roads close by. The only weird thing was parking lot was multi use with valet and. A cruise boat using part of it. The one thing I didn’t like was having to go to a 3rd party to pay for parking, the hotel already has my card info, so I don’t care to have to give my card to yet another company just to part in a hotel’s lot.
Stayed 4 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was a good size. Loved the double Balcony. Breakfast was a debacle. Waited 10 min to be seated for a buffet, asked 3 times for coffee and never got it. A neighboring table Offered a pot of theirs to us but we didn’t even have cups. I then had to walk the restaurant to find someone to get us a check. $20/pp I would have expected better. Mentioned to front desk and thought maybe they’d comp us a free breakfast or Starbucks day 2 but nothing.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very friendly and helpful.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good location, comfortable and friendly staff.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room. Enjoyed our stay
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed. Nice location on the river.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the comfortable beds, staff and quiet convenience of Southbank. Great value. We stay here often.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was spotless, staff were nice and helpful.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - across from RiverWalk. Great restaurant adjacent to the hotel - Chart Restaurant. Views of downtown. Avis/Budget car rental on site - so convenient.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Easy check in, staff was very helpful. Convenient location.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent check-in, staff was GREAT and room was spacious, clean and comfortable.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room,nice room,friendly staff..location
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the staff was courteous
Stayed 1 night in Jan 2026
Verified review

8/10 Good

The staff were helpful and accommodating-great! Breakfast was awesome. Location is right on the Riverwalk. Renovation is underway in many parts of the hotel.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great staff, easy parking. Good eats
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The valet parkers were good and nice. I was part of a group and the food served to us was cheap, minimal, and cold. There was a musty smell throughout the hotel. I spent a lot of time having coughing fits due to being allergic to something . I asked for my room to be clean. And nobody ever came. My room did not have a microwave oven, but my friend's did. This place seems to be suited for business people who stay 1 or 2 nights. Not a great place for a vacation spot. The restaurant food was better than what are group was served.
Stayed 3 nights in Jul 2026