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Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

2.5 star property
Hotel in Jacksonville with free breakfast and a fitness center

Choose dates to view prices

Located in a rural setting, Holiday Inn Express Hotel & Suites JACKSONVILLE offers a hearty breakfast and practical amenities. Guests can exercise in the gym, swim in the pool, use WiFi 24/7, and enjoy express check-out and dry cleaning/laundry services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Private bathroom
Hair dryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Hair dryer, towels

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Private bathroom
Hair dryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Microwave
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Microwave
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Private bathroom
Hair dryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Private bathroom
Hair dryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hair dryer, towels

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Private bathroom
Shower/tub combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Private bathroom
Shower/tub combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
1923 S Jackson St, Jacksonville, TX, 75766

What's nearby

  • Nichols Green Park - 10 min walk - 0.6 miles
  • Lake Jacksonville - 2 min drive - 1.2 miles
  • Bolton Park - 3 min drive - 2.1 miles
  • UT Health Jacksonville - 3 min drive - 2.3 miles
  • Tomato Bowl Stadium - 3 min drive - 2.6 miles

Getting around

  • Tyler, TX (TYR-Pounds Regional) - 44 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Beverly's Country Cafe - ‬11 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Panda Express - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Hotel in a rural location
A free breakfast buffet, dry cleaning/laundry services, and a gym are just a few of the amenities provided at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG. Free in-room WiFi and a 24-hour business center are available to all guests.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • Express check-out, a 24-hour front desk, and 1 meeting room
  • A vending machine, a computer station, and a TV in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 65 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Similar properties

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  • Pet friendly
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel JACKSONVILLE
Holiday Inn Express JACKSONVILLE
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites JACKSONVILLE
Holiday Inn Express Hotel Suites JACKSONVILLE

Frequently asked questions

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG located?

Situated in a rural location, this hotel is within 1 mi (2 km) of Nichols Green Park and Lake Jacksonville. Bolton Park and UT Health Jacksonville are also within 3 mi (5 km).

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Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 409 out of 667 reviews
Rating 8 - Good. 159 out of 667 reviews
Rating 6 - Okay. 49 out of 667 reviews
Rating 4 - Poor. 25 out of 667 reviews
Rating 2 - Terrible. 25 out of 667 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and the room was very clean and presentable. I would stay there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

jerilynne

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was so nice
Stayed 1 night in Sep 2025

10/10 Excellent

Stepheny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!!
Stayed 1 night in Oct 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025

4/10 Poor

MICHAEL

Liked: Cleanliness, property conditions & facilities
Points for stay not given. New ownership and not as friendly as before. Unfriendly breakfast staff. Dogs used to be allowed, not anymore.
Stayed 3 nights in Oct 2025

8/10 Good

KELIA

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn't amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable.
Stayed 1 night in May 2025

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and good breakfast!
Stayed 1 night in Aug 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at the front desk
Stayed 1 night in Jan 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - attended a family birthday party in Bullard and this hotel was perfect spot for my parents, brother and myself
Stayed 1 night in Oct 2022

8/10 Good

Scalandra

Liked: Cleanliness, staff & service, room comfort

Stick in the elevator

I got stuck in the elevator i was terrified
Stayed 1 night in Jul 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near the cities main shopping area and restaurants.
Stayed 2 nights in Dec 2022

6/10 Okay

Rodney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Renovating Hotel - you should be told

Hotel is renovating it looks like dining area and pool area. The hotel had construction everywhere. The room was fine, but breakfast was very lacking.
Stayed 1 night in Mar 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service
The in door pool area was EXTREMELY slippery. The pool water was clean, and a little to warm. But the edge around the pool and all of the walk area were so slippery several children and adults fell
Stayed 1 night in Jun 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
No problems . Had a great stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Krysten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super clean hotel, definitely will return

From the check in to check out, we had the most amazing stay. The staff were super friendly, the hotel was clean, the pool area was cleaned and kept up. They had little touches in the bathroom like flowers on the toilet paper.
Stayed 1 night in Apr 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was just ok. Could be better. Staff and property is very clean. Will stay again.
Stayed 1 night in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy guests that I didn't expect at this type of hotel... My biggest issue, though, was I jumped into the pool and just about died ... I'm not trying to be overly dramatic, but the pool temperature was probably somewhere around sixty degrees and was absolutely too cold for any type of enjoyment. I've been to Barton Springs near Austin, and that water is absolutely frigid, but this was colder.
Stayed 1 night in Jun 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, friendly and helpful staff! Clean rooms! Great breakfast! I’ll be staying here again for any visits in the area.
Stayed 1 night in Aug 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy. The desk clerk gave us a dining recommendation and the restaurant was excellent. The hotel was clean and comfortable and we enjoyed our stay very much.
Stayed 1 night in Jan 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay. Very clean, spacious room. The shower was FABULOUS, and the room stayed nice and cool!
Stayed 1 night in Jun 2023

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained & in good condition.
Stayed 1 night in Jan 2023

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Royal treatment

Our stay was amazing. All the staff from manager down work together to provide excellent care. They make you feel like royalty.
Stayed 5 nights in Mar 2024

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