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Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG

2.5 star property
Travelers can start their day with an energizing workout at the gym or enjoy a refreshing dip in the outdoor pool while the attentive staff handles everything else

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Photo gallery for Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG

In-room safe, desk, iron/ironing board, cribs (free) - Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG (Jacksonville)
Outdoor pool, sun loungers - Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG (Jacksonville)
Free buffet breakfast - Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG (Jacksonville)
Interior - Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG (Jacksonville)
A Holiday Inn Express hotel with a modern design, featuring a brick facade, multiple floors, and a prominent entrance with palm trees. - Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG (Jacksonville)
Holiday Inn Express & Suites Chaffee-Jacksonville West offers a welcoming environment with free breakfast and dry cleaning. Guests can stay fit at the gym or relax by the pool before exploring nearby attractions. Many visitors praise the exceptional service from the staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed, Accessible (Comm, Roll Shwr)

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Room, 1 King Bed, Accessible (Comm, Roll Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

A hotel room with two beds, a desk, and a television.

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

A bathroom with a granite countertop sink, a large mirror, and two wall-mounted light fixtures.

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a window with a view of greenery, and a wall-mounted TV.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A bathroom with a large mirror, a sink, a towel dispenser, and a shower curtain.

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(44 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Multiple Beds (Additional Living Area)

A hotel room with two beds, a nightstand with a lamp, and a framed picture on the wall.

Suite, Multiple Beds (Additional Living Area)

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Suite, 1 King Bed with Sofa bed (Additional Living Area)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Westside, a neighborhood in Jacksonville, is home to Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG. Camp Milton and Islands Initiative Preserve reflect the area's natural beauty and area attractions include Ritz Theatre & LaVilla Museum and Lavilla Museum. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or EverBank Stadium. Visit our Jacksonville travel guide
Map
537 Chaffee Point Blvd, Jacksonville, FL, 32221

What's nearby

  • A military jet on a tarmac with a clear sky in the background.
    Jacksonville Naval Air Station
    21 min drive - 20.7 miles
  • A stadium with a large water body in front, reflecting the structure.
    EverBank Stadium
    21 min drive - 16.2 miles
  • A Louis Vuitton store, palm trees, and a Nordstrom store in a shopping area.
    St. Johns Town Center
    31 min drive - 27.9 miles
  • A tall red and white lighthouse with a green top, surrounded by palm trees and a cloudy sky.
    Mayport Naval Station
    51 min drive - 36.0 miles
  • Crystal Springs Park
    3 min drive - 1.9 miles

Getting around

  • Jacksonville Station
    21 min drive
  • Jacksonville International Airport (JAX)
    28 min drive

Restaurants

  • Circle K
    20 min walk
  • Dunkin'
    11 min drive
  • McDonald's
    7 min walk
  • Cracker Barrel
    4 min walk
  • McDonald's
    9 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG have a pool?

Yes, this property has an outdoor pool.

Is Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a deposit of USD 50 per stay and a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

What time is check-out at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG located?

Located in Westside, this hotel is 1.5 mi (2.4 km) from Crystal Springs Park and 1.7 mi (2.8 km) from Panther Creek Golf Club. Pope Duval Park and Camp Milton are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG Reviews

9.0

Wonderful

9.0

Cleanliness

8.6

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 510 out of 772 reviews
Rating 8 - Good. 160 out of 772 reviews
Rating 6 - Okay. 52 out of 772 reviews
Rating 4 - Poor. 29 out of 772 reviews
Rating 2 - Terrible. 21 out of 772 reviews

Reviews

Verified review

10/10 Excellent

Maritza Santa Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great breakfast.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean facilities, and good breakfast.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Rashonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, the rooms were clean. The shower water was not hot is my only complaint.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Marisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this hotel to be a great find. It was clean & modern throughout the building. We would stay here again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes very comfortable and breakfast was great
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy bed and nice staff
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities
Great location Nice rooms great service
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just an overnight stop but appreciated the cleanliness of the facility and the staff at night and in the morning were both helpful and very friendly and considerate.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and breakfast area. Friendly staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Yes nice menu
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities
The room was great & very clean. The staff was vey nice and helpful. Enjoyed my stay.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was just what the doctor ordered.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so very helpful and friendly. Ac cooling comfy bed and pillows
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, nice area
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was super clean, looked clean, smelled clean! All the workers were very friendly. Pool was perfect
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and helpful! They worked hard to clean in all areas!!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Morrell

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were well kept and staff was very professional I enjoyed my stay
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable and the staff were extremely friendly and helpful.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
The room was spotless and the staff was very courteous
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and most staff was friendly. Free breakfast was ok. Had to ask staff to replenish milk, sausage, etc. in order to eat. There were a lot of guests eating at the same time. We would stay here again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Hotel is dog friendly. The desk staff was very friendly and accomodating.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
It was very quiet and nice rooms
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable. Nice employees. Good breakfast. Would definitely stay here again!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast bar was excellent as always,the staff was very friendly and courteous and everything was clean.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Osvaldo

Yes, they look seem and the room is very comfortable
Stayed 1 night in Jan 2026