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Holiday Inn Express and Suites Jacksonville East by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express and Suites Jacksonville East by IHG

A modern dining area with tables and chairs, a coffee station, and large windows providing natural light. - Holiday Inn Express and Suites Jacksonville East by IHG (Jacksonville)
A Holiday Inn Express building with a beige facade, a prominent sign, and a covered entrance area. - Holiday Inn Express and Suites Jacksonville East by IHG (Jacksonville)
A coffee station with two coffee machines, a coffee press, and various coffee-related items on a wooden counter. - Holiday Inn Express and Suites Jacksonville East by IHG (Jacksonville)
A hotel room with two beds, a desk, a chair, a TV, and a large window. - Holiday Inn Express and Suites Jacksonville East by IHG (Jacksonville)
A conference room with multiple tables and chairs, a flat-screen TV mounted on the wall, and a window providing natural light. - Holiday Inn Express and Suites Jacksonville East by IHG (Jacksonville)
At Holiday Inn Express and Suites Jacksonville East by IHG, you can look forward to a free breakfast buffet, a grocery/convenience store, and a terrace. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a gym.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a bed, a desk with a chair, a television, a wardrobe, and a framed picture on the wall.

Standard Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(38 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a television, a wardrobe, and a framed picture on the wall.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a television, a wardrobe, and a framed picture on the wall.

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, Multiple Beds

A hotel room with two beds, a desk with a chair, a flat-screen TV, a dresser, and a framed picture on the wall.

Standard Room, Multiple Beds

9.2 out of 10
Wonderful
(46 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

A hotel room with a bed, a desk with a chair, a television, a wardrobe, and a framed picture on the wall.

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A hotel room with a large bed, a desk with a chair, a TV, and a window.

Standard Room

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

A hotel room with a bed, a desk with a chair, a television, a wardrobe, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Located in Arlington, a neighborhood in Jacksonville, Holiday Inn Express and Suites Jacksonville East by IHG is in a shopping district and near the beach. Timucuan Ecological & Historical Preserve and Florida Theatre are local landmarks, and the area's natural beauty can be seen at Tree Hill Nature Center and Dutton Island Preserve. Looking to enjoy an event or a game? See what's going on at EverBank Stadium or VyStar Veterans Memorial Arena. Water skiing and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Jacksonville travel guide
Map
53 Jefferson Road, Jacksonville, FL, 32225

What's nearby

  • The entrance to the Regency Square building with palm trees and a clear sky.
    Regency Square Mall
    4 min drive - 2.3 miles
  • A modern building with large glass windows and a curved facade.
    University of North Florida
    5 min drive - 4.7 miles
  • Jacksonville Arboretum and Gardens
    3 min drive - 2.1 miles
  • Cinemark Jacksonville Atlantic North
    4 min drive - 3.4 miles
  • Florida State College - South Campus
    4 min drive - 4.0 miles

Getting around

  • Jacksonville Station
    23 min drive
  • Jacksonville International Airport (JAX)
    23 min drive

Restaurants

  • McDonald's
    2 min drive
  • Culver’s
    3 min drive
  • Chuck E. Cheese's
    3 min drive
  • Dick's Wings & Grill
    10 min walk
  • Krystal
    20 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Renovated entire property - December 2026

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 AM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from March to November
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express and Suites Jacksonville East by IHG have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Holiday Inn Express and Suites Jacksonville East by IHG pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 50.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express and Suites Jacksonville East by IHG?

Check-in start time: 3 PM; Check-in end time: 8:00 AM. After-hours check-in is not available.

What time is check-out at Holiday Inn Express and Suites Jacksonville East by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express and Suites Jacksonville East by IHG located?

Located in Arlington, this hotel is 1.5 mi (2.5 km) from Regency Square Mall and 2.1 mi (3.4 km) from Jacksonville Arboretum and Gardens. St. Johns Town Center and Florida State College - South Campus are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express and Suites Jacksonville East by IHG Reviews

8.6

Excellent

8.6

Cleanliness

6.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 565 out of 1002 reviews
Rating 8 - Good. 237 out of 1002 reviews
Rating 6 - Okay. 95 out of 1002 reviews
Rating 4 - Poor. 56 out of 1002 reviews
Rating 2 - Terrible. 49 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay that’s close to everything! Clean rooms, friendly staff
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great . Staff is nice and helpful. They have a great breakfast with many options.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and the customer service reps were good!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Rino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, easy check in
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
I liked the fact that the room as well as the bathroom were very clean and fresh. The housekeeping staff were friendly and professional. The breakfast menu could have a little more variety for example boiled eggs and more fruits. Overall it was a good experience and I would recommend Holiday Inn Express to others.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees very friendly good breakfast easy parking
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience! Room was very clean! breakfast was great!
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Jeanette

Liked: Cleanliness, staff & service
It seems since COVID, hotel quality has declined. The room was clean and the staff helpful, but I remember how much better the Holiday Inn Express hotels used to be. The area where this hotel is located is very noisy. The biggest thing that disappoints though is the fact there are no grab bars in the showers, which makes them very unsafe. I will not stay at this hotel again.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Katrena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was hard to find. The food wasn't the best but it served its purpose. Staff was wonderful and the room were very clean.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Cassie Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly good location. Staff very friendly. Older hotel but well maintained. Breakfast has a nice assortment of items. I would definitely stay here again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Placido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect, we got there there’s plenty of time parking , also front desk was very professional, explained hours of pool , breakfast ect , the property was clean updated , the rooms were very clean ac was great , the housekeeping was absolutely helpful and very friendly, also keep everything very clean for breakfast there was a variety and also it was very organized, it was a long weekend so the hotel was full to capacity and they manage to keep everything under control , I’m really happy we went to this facility and will be going again soon … we travel for work so this will be my fav place … thank you
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Deborah

Clean room, great staff, great breakfast
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities
Good all around parking for cruise was a plus !
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean. Coffee anytime was nice. The gym could use some help.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Maxie

The hotel stay was nice. The only issue we had with the room. The room wasn’t clean welled stuff was left under the table and the bathroom had a dirty shower curtain, The breakfast is okay. overall it’s a good location if you are traveling for a Cruise.
Stayed 1 night in May 2026
Verified review

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, suited our needs for a clean room to rest for the night
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Anthony Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean. Staff was very nice. Breakfast is ok
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well appointed rooms. Friendly staff
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Malia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Had a nice time. Staff was friendly and helpful. The bed was firmer than what I am used to. Great breakfast buffet.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was good
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the property itself was very well maintained. Rooms were clean and ready to go. Drove to the hotel for a cruise and it was in a great spot. Close enough to everything we needed and wanted to do(beach,restaurants.) Parking was very reasonable as well for the cruise portion. Will stay here moving forward.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice, clean comfortable. Staff friendly and helpful.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good . Room was clean.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

orlando

Liked: Cleanliness
Very clean thanks
Stayed 2 nights in Apr 2026