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Hilton Garden Inn Jacksonville

3.0 star property
Travelers enjoy city views from private balconies and sip cocktails at the rooftop bar in this stylish Jacksonville hotel with convenient amenities

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Photo gallery for Hilton Garden Inn Jacksonville

Terrace/patio - Hilton Garden Inn Jacksonville (Jacksonville)
Bar (on property) - Hilton Garden Inn Jacksonville (Jacksonville)
Fitness facility - Hilton Garden Inn Jacksonville (Jacksonville)
Meeting facility - Hilton Garden Inn Jacksonville (Jacksonville)
Indoor pool - Hilton Garden Inn Jacksonville (Jacksonville)
Located in Jacksonville's shopping district, Hilton Garden Inn offers a vibrant urban retreat. Enjoy city views from the rooftop terrace or relax at the on-site bar after nearby shopping. The hotel features free public WiFi, a fitness center, and highly praised staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for 1 KING PREMIUM W/IN-ROOM DRINKS-SNACKS

In-room safe, desk, laptop workspace, blackout drapes

1 KING PREMIUM W/IN-ROOM DRINKS-SNACKS

  • Sleeps 2
  • Free wired internet

View all photos for 2 QUEENS PREMIUM W/IN-ROOM DRINKS-SNACKS

In-room safe, desk, laptop workspace, blackout drapes

2 QUEENS PREMIUM W/IN-ROOM DRINKS-SNACKS

  • Sleeps 4
  • Free wired internet

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(21 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

7.0 out of 10
Good
(4 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

8.0 out of 10
Very good
(4 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 4
  • Free wired internet

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks & Snacks)

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Located in Jacksonville, Hilton Garden Inn Jacksonville is in the city center. Jacksonville Mall and Hadnot Point Plaza are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Richard Ray Park and Challenge Course Park. Sherwood Park and Roller City are also worth visiting. Visit our Jacksonville travel guide
Map
1016 Jacksonville Parkway, Jacksonville, NC, 28540

What's nearby

  • Challenge Course Park
    3 min walk - 0.2 miles
  • Richard Ray Park
    7 min walk - 0.4 miles
  • Jacksonville Commons
    12 min walk - 0.7 miles
  • Jacksonville Mall
    4 min drive - 3.5 miles
  • Marine Corps Air Station New River
    11 min drive - 10.8 miles

Getting around

  • Albert J. Ellis Airport (OAJ)
    27 min drive

Restaurants

  • 7 Brew Coffee
    8 min walk
  • Chick-fil-A
    9 min walk
  • Krispy Kreme
    16 min walk
  • Olive Garden
    8 min walk
  • Chili's Grill & Bar
    14 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); free wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 11.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lime & Lemon Asian Fusion

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5,000 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 11.95 for adults and USD 6.95 for children
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Pool access available from 9 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Garden Inn Jacksonville have a pool?

Yes, this property has an indoor pool. Pool access is from 9 AM–10 PM.

Is Hilton Garden Inn Jacksonville pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Garden Inn Jacksonville?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilton Garden Inn Jacksonville?

Check-out is at noon.

Where is Hilton Garden Inn Jacksonville located?

Located in the heart of Jacksonville, this hotel is within a 5-minute walk of Richard Ray Park and Challenge Course Park. Jacksonville Commons and Coastal Carolina Community College are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Garden Inn Jacksonville Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 462 out of 717 reviews
Rating 8 - Good. 148 out of 717 reviews
Rating 6 - Okay. 61 out of 717 reviews
Rating 4 - Poor. 26 out of 717 reviews
Rating 2 - Terrible. 20 out of 717 reviews

Reviews

Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, great customer service, fast check in. Best sleep all week. Room was a great size and well arranged and decorated. Would stay here again. You can never go wrong with a Hilton, I have been in some bad places and will not stay anywhere but a Hilton from now on.
Stayed 1 night in May 2026
Verified

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Staff was very kind.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities
For the price it’s grate. It’s about 30 min away from the marine base, it is an hour away from ILH, and everything is in basically Wilmington. Jacksonville has some places but it doesn’t have nearly as much at Wilmington. The room was pretty clean. No bugs or weird stuff. So, I would say that the hotel was pretty nice. Thor coffee is good too. I’m a sucker for hotel coffee.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Brandy

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and easy to understand, dining area was top of the line, lobby, hallways and elevator were very clean. Room was impeccable, beds were comfy.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Toni

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean very nice staff will use place in future
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Clarence E

Liked: Cleanliness, staff & service, amenities
Great tasting food
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lorelie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very accommodating. We requested two beds on our late check-in and they provided us with a big room, which we really appreciated. Great location too.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were really kind.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff which made it an amazing stay
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Super clean room. The location was great with many great restaurants close by. It was nice to have full size shampoo, conditioner, shower gel, and hand soaps available that smelled great. The double room with the sofa and extra TV was perfect for entertaining our family that we were visiting.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful outdoor facilities.
Stayed 1 night in May 2025
Verified

6/10 Okay

Chantel

Liked: Cleanliness, amenities
Front desk staff Brent was not customer service friendly. Others it was a good stay
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, amenities
Staff was great. Room was nice - but - window shade wouldn’t go up and desk chair was terribly tattered.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant inside and the friendly staff.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great food.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, and the property is spotless!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

colleen

Liked: Cleanliness, amenities, property conditions & facilities
Great night staff friendly. Great customer service
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Italo F

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and the shower was amazing. The staff was amazing and they were very friendly. Would recommend to everyone!!!!!!!!
Stayed 2 nights in May 2025
Verified

6/10 Okay

Shayron

Liked: Staff & service, amenities, property conditions & facilities
The hotel staff is great. There is an awful strong odor as you enter into the hotel-it’s almost too much. I smelled it throughout the first floor of the hotel. The room looked clean until you actually looked at the details. The curtain in our room was held with large binder clips and the tub was slow draining. Overall, the stay was okay. I couldn’t hear anyone through the walls. I’m just not sure if I’d stay here again due to the strong odor on the first floor-Yikes!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Shanika

Liked: Cleanliness, staff & service
The kids loved the inside pool and it is close to ALOT of restaurants.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, big tv super comfy beds and pillows
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was a wonderful perk for my younger children. Service was excellent with friendly staff and easy check-in/out. Out of the hotels we've stayed in Jacksonville, NC, this is our favorite.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were excellent! I was traveling by my self, felt completely safe. Plenty amenities available at hotel, shopping and other dining options very close!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Camp Lejeune Family Visit

Great staff and service
Stayed 2 nights in Sep 2024