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Hilton Garden Inn Jacksonville Downtown Southbank

3.0 star property
Morning coffee by the pool or downtown exploration awaits at this Jacksonville hotel where city life meets seamless hospitality and modern comfort

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Photo gallery for Hilton Garden Inn Jacksonville Downtown Southbank

Outdoor spa tub - Hilton Garden Inn Jacksonville Downtown Southbank (Jacksonville)
Presidential Suite, 1 King | Living area | 37-inch LCD TV with satellite channels, TV - Hilton Garden Inn Jacksonville Downtown Southbank (Jacksonville)
Bar (on property) - Hilton Garden Inn Jacksonville Downtown Southbank (Jacksonville)
Lobby - Hilton Garden Inn Jacksonville Downtown Southbank (Jacksonville)
Presidential Suite, 1 King | Premium bedding, down comforters, in-room safe, laptop workspace - Hilton Garden Inn Jacksonville Downtown Southbank (Jacksonville)
The Hilton Garden Inn Jacksonville Downtown Southbank is in the heart of Southbank. Guests can work out in the gym, cool off in the outdoor pool, or dine at the Garden Grill, serving breakfast and dinner. Helpful staff offers express check-in/out for a smoother stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King, Hearing Accessible

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 1 King, Hearing Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen, Hearing Accessible

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 2 Queen, Hearing Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen, Hearing Accessible

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 Queen, Hearing Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queens, Accessible

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 2 Queens, Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 King

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King

Presidential Suite, 1 King | Premium bedding, down comforters, in-room safe, laptop workspace

Presidential Suite, 1 King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queens, Accessible w/ Bathtub

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 2 Queens, Accessible w/ Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King, Mobility Access w/ Tub

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 1 King, Mobility Access w/ Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King, Accessible w/ Roll In Shower

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 1 King, Accessible w/ Roll In Shower

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queens, Accessible w/ Roll In Shower

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 2 Queens, Accessible w/ Roll In Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 1 King

9.0 out of 10
Wonderful
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 2 Queen

8.4 out of 10
Very good
(34 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen

37-inch LCD TV with satellite channels, TV

Junior Suite, 2 Queen

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

About the neighborhood

Located in San Marco, a neighborhood in Jacksonville, Hilton Garden Inn Jacksonville Downtown Southbank is in the entertainment district and near theme parks. Theatre Jacksonville and Florida Theatre are cultural highlights, and some of the area's landmarks include Prime F. Osborn III Convention Center and San Jose Episcopal Church. Check out an event or a game at EverBank Stadium, and consider making time for Jacksonville Zoo and Gardens, a top attraction not to be missed. Discover the area's water adventures with kayaking and water skiing nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. Visit our Jacksonville travel guide
Map
1201 Kings Avenue, Jacksonville, FL, 32207

What's nearby

  • Jacksonville_TheatreJacksonville_6069291_0005
    Theatre Jacksonville
    15 min walk - 0.8 miles
  • Jacksonville_TimesUnionCenterforthePerformingArts_10548681_05
    Times-Union Center for the Performing Arts
    4 min drive - 1.7 miles
  • EverBank Stadium
    EverBank Stadium
    6 min drive - 2.7 miles
  • Baptist Medical Center Jacksonville
    15 min walk - 0.8 miles
  • Florida Theatre
    3 min drive - 1.5 miles

Getting around

  • Kings Avenue Station
    5 min walk
  • Jacksonville Station
    18 min drive
  • Jacksonville International Airport (JAX)
    24 min drive

Restaurants

  • The Bearded Pig
    6 min walk
  • The Southern Grill
    12 min walk
  • Tropical Smoothie Cafe
    9 min walk
  • Sake House
    10 min walk
  • Tidbits
    5 min walk

About this property

Hilton Garden Inn Jacksonville Downtown Southbank

Hotel near EverBank Stadium
At Hilton Garden Inn Jacksonville Downtown Southbank, you can look forward to dry cleaning/laundry services, a bar, and a 24-hour gym. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space and a restaurant.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers
  • Limo/town car service, cooked-to-order breakfast (surcharge), and self parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Wedding services, a 24-hour front desk, and free newspapers
  • Guest reviews speak highly of the helpful staff
Room features
All 123 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs.
More amenities include:
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with showers and free toiletries
  • 37-inch HDTVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered self parking on site (USD 25 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.50 to 21.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,226 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 21.50 per person
  • Covered self parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 10:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 15 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Downtown/Southbank
Hilton Garden Inn Downtown/Southbank Hotel
Hilton Garden Inn Downtown/Southbank Hotel Jacksonville
Hilton Garden Inn Jacksonville Downtown/Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Southbank Hotel
Hilton Garden Inn Southbank
Hilton Jacksonville Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville

Frequently asked questions

Does Hilton Garden Inn Jacksonville Downtown Southbank have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10 PM.

Is Hilton Garden Inn Jacksonville Downtown Southbank pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 25.00 per day.

What time is check-in at Hilton Garden Inn Jacksonville Downtown Southbank?

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hilton Garden Inn Jacksonville Downtown Southbank?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hilton Garden Inn Jacksonville Downtown Southbank located?

Located in San Marco, this hotel is within a 15-minute walk of Jacksonville Historical Center and Theatre Jacksonville. Baptist Medical Center Jacksonville and Friendship Park are also within 1 mi (2 km). Kings Avenue Station is only a 5-minute walk and Riverplace Station is 12 minutes.

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Reviews

Hilton Garden Inn Jacksonville Downtown Southbank Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 555 out of 1000 reviews
Rating 8 - Good. 233 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 62 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Judson

Liked: Cleanliness, staff & service, amenities
Clean room, staff, family friendly
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Peyman

Liked: Cleanliness, staff & service, property conditions & facilities
Really comfortable bed and pillows makes it a home away from home.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness
The staff were personable and friendly. The room was clean and nicely appointed. Enjoyed my stay. Wish it could have been longer.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tianna

Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was amazing.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alisha

Liked: Cleanliness, amenities, property conditions & facilities
Check was easy and the entire place was clean and staff were very friendly and helpful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Room was clean, staff were very friendly!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Check in young lady was very welcoming and courteous. Room was very clean, quiet and comfortable.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in a convenient spot close to restaurants. We enjoyed our room.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel es very nice & very well located near the San Marco arear.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Aliza

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, comfortable bed and pillows, and quiet. Thanks to you, I'm much obliged for such a pleasant stay. But now it's time for me to go. The autumn moon lights my way. For now, I smell the rain, and with it, pain and it's headed my way.....but not from this hotel. The pain is from my arthritis. I'd stay here again.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

george

Liked: Cleanliness, staff & service
I can’t say what an enjoyable stay we had. Only one slight deterent. Upon entering our room, there was water on the floor due to the refrigerator being turned down. The staff came in right away and resolved the problem.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Staff and service. Rose at the desk and Jose serving in the restaurant. Food was good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

D'Aunya

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, room was clean with a nice view of the pool and location was perfect. We were able to walk to nearby bars and a great pizza spot! The jacuzzi was a plus!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service
The staff was nice the room was clean and it is in a very convenient spot for us and why we were in town.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Room was clean. Had to pay for the coffee. Was charged an early check in fee that was not advertised in writing. Convenient location.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Lydia

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, but coffee machine needs to be replaced. I had to stand and hold the cover down to get a cup of coffee, and that sucked. Otherwise the stay was good. I enjoyed the dinner and the breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. The rooms were very clean and didn’t have the weird smell like some hotels do when they try to cover up cigarette smells. It was very quiet and easy to park and get around town.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Robert

Liked: Staff & service
The property was very quiet nice stay very friendly staff would recommend
Stayed 1 night in Sep 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful. Nice large room but bed wasn't very comfortable.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and peaceful
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Marthoe

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the front desk was informative and helpful
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

C

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to a great restaurant Hurricanes! Felt safe walking. Staff was excellent all the way around!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Great (Big as Texas ! ) Breakfast, friendly staff, great comfortable room.
Just outside the Hotel and it actually works!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, property conditions & facilities
Clean room, polite staff
Stayed 3 nights in Oct 2025