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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, down comforters, in-room safe, desk

Guest reviews

4.3/5 Excellent
775 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Map

Explore the area

Popular LocationMuseum of Science and History15 min walk
Popular LocationFlorida Theatre3 min drive
Popular LocationMetropolitan Park5 min drive
AirportJacksonville, FL (JAX-Jacksonville Intl.)23 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • King Evolution Room

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsKing Evolution Room
  • Two Queens Evolution Rm

    4.9/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsTwo Queens Evolution Rm
  • Junior Suite, 2 Queen Beds

    4/5 guest room rating

    Room amenities

    • Sleeps 6
    • 2 Queen Beds
    More detailsJunior Suite, 2 Queen Beds
  • One KING HEARING ACCESSIBLE

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsOne KING HEARING ACCESSIBLE
  • Two QUEEN HEARING ACCESSIBLE

    4.3/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsTwo QUEEN HEARING ACCESSIBLE
  • Two QN JR STE HEARING ACC

    5/5 guest room rating

    Room amenities

    • Sleeps 6
    • 2 Queen Beds
    More detailsTwo QN JR STE HEARING ACC
  • Room, 2 Queen Beds, Accessible

    4.2/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible
  • Junior Suite, 1 King Bed

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed
  • Suite, 1 King Bed

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed
  • Room, 2 Queen Beds, Accessible

    4.7/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible
  • Room, Accessible

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, Accessible
  • Room, Accessible

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, Accessible
  • Room, 2 Queen Beds, Accessible

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible
  • Room, 1 King Bed (Drinks & Snacks)

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed (Drinks & Snacks)
  • Room, 2 Queen Beds (Drinks & Snacks)

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds (Drinks & Snacks)

About this area

Jacksonville

Located in Jacksonville's San Marco neighborhood, Hilton Garden Inn Jacksonville Downtown Southbank is in the city center and near theme parks. Florida Theatre and Daily's Place are cultural highlights, and travelers looking to shop may want to visit St. Johns Town Center. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or TIAA Bank Field. Discover the area's water adventures with kayaking and water skiing nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.

Map
Popular Location

What's nearby

  • Museum of Science and History - 15 min walk
  • Florida Theatre - 3 min drive
  • Times-Union Center for the Performing Arts - 4 min drive
  • VyStar Veterans Memorial Arena - 5 min drive
  • Metropolitan Park - 5 min drive

Getting around

  • Jacksonville Station - 16 min drive
  • Jacksonville Intl. Airport (JAX) - 23 min drive

Restaurants

  • Garden Grill – Serves breakfast and dinner.

About this property

Hilton Garden Inn Jacksonville Downtown Southbank

3-star Jacksonville hotel in San Marco, near Florida Theatre
Along with a restaurant, this hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub, and a 24-hour business center are onsite. All 123 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts like premium bedding and down comforters. Guests will also find refrigerators, microwaves, and room service.
Hilton Garden Inn Jacksonville Downtown Southbank offers 123 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Contactless check-out
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking: USD 9.99 per day
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 13.86 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Motorized watercraft
  • Outdoor pool
  • Spa tub

Family friendly

  • Cribs/infant beds available
  • Dry cleaning service
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space (1226 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Cribs/infant beds available
  • Down comforter
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 37-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - 4:00 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are available

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 13.86 per person (approximately)
  • Self parking fee: USD 9.99 per day
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Contactless check-out is available.

We should mention

Pool access available from 7 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
Guests under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub

Property is also known as

Hilton Garden Inn Downtown/Southbank
Hilton Garden Inn Downtown/Southbank Hotel
Hilton Garden Inn Downtown/Southbank Hotel Jacksonville
Hilton Garden Inn Jacksonville Downtown/Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Southbank Hotel
Hilton Garden Inn Southbank
Hilton Jacksonville Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville

Frequently asked questions

Does Hilton Garden Inn Jacksonville Downtown Southbank have a pool?
Yes, this property has an outdoor pool. Pool access is from 7 AM–10 PM.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hilton Garden Inn Jacksonville Downtown Southbank?
Self parking is available for USD 9.99 per day.
What time is check-in at Hilton Garden Inn Jacksonville Downtown Southbank?
Check-in is from 3:00 PM–4:00 AM.
What time is check-out at Hilton Garden Inn Jacksonville Downtown Southbank?
Check-out is at noon.
Where is Hilton Garden Inn Jacksonville Downtown Southbank located?
Located in San Marco, this hotel is 0.7 mi (1.1 km) from Theatre Jacksonville and within 3 mi (5 km) of VyStar Veterans Memorial Arena and TIAA Bank Field. Florida Theatre and Daily's Place are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for Hilton Garden Inn Jacksonville Downtown Southbank

4.3
Excellent
5 - Excellent
421
4 - Good
228
3 - Okay
69
2 - Mediocre
35
1 - Poor
22
4.6
Cleanliness
4.5
Service and Staff
4.2
Amenities
4.5
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jul 2020

5/5 Excellent

  • Liked: Staff & service, property conditions & facilities

Stayed 2 nights in Jun 2020

3/5

  • Liked: Staff & service, amenities
  • Disliked: Cleanliness

I’ve been staying at this hotel off and on for years. The customer service is excellent,however we stayed in room 420 and it was anything but clean. The room smelled musty and a bit like cigarette smoke.The carpets were not clean with spills that looked old.Also spillage om the side of the box springs and bed frame.it was quite dusty and the bathroom shower door area was totally gross. AI cleaned it myself. It just looks like the property isn’t as clean as it used to be.I was totally expecting more and very uncomfortable.I don’t think I’ll consider staying somewhere else next time.I think during this time Hotels in general should be making the extra effort for the guests to feel like their environment is super clean.

Stayed 1 night in May 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Everything and everyone is awesome I be happy to come back.

Stayed 1 night in May 2020

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The web site did not say the pool was closed. The toilet was clogged upon check in and the man bought a plunger into the room and didn't clean after... it was gross... when calling the front desk they never answered. At check in the front desk told me how many lay offs had occured and than said how booked the hotel was so it seems to me they need to rehire some employees if no one ever answers the phone. And i was charged 10 dollars for parking. Ridiculous

Stayed 1 night in May 2020