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Comfort Suites West Jacksonville

2.5 star property
Travelers start their day with a workout at the 24-hour health club before cooling off with a refreshing swim in the outdoor pool

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Photo gallery for Comfort Suites West Jacksonville

A hotel with a modern design, featuring a prominent logo and multiple balconies. - Comfort Suites West Jacksonville (Jacksonville)
Free daily buffet breakfast - Comfort Suites West Jacksonville (Jacksonville)
Lobby - Comfort Suites West Jacksonville (Jacksonville)
A modern hotel room with a bed, a sofa, a small table, and a window. - Comfort Suites West Jacksonville (Jacksonville)
A bathroom with a toilet, sink, and mirror. There are framed pictures on the wall. - Comfort Suites West Jacksonville (Jacksonville)
Located in Northwest, Comfort Suites West Jacksonville offers practical comforts. Guests enjoy a free breakfast buffet each morning and can maintain their fitness routine anytime. The property features convenient laundry facilities, a relaxing outdoor pool, and in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 2 Queen Beds, Suite, Non-Smoking, Accessible

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds, Suite, Non-Smoking, Accessible

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Beds, Suite, Nonsmoking

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds, Suite, Nonsmoking

  • Sleeps 4
  • Free WiFi

View all photos for 1 King Bed, Suite, Nonsmoking

Premium bedding, desk, laptop workspace, blackout drapes

1 King Bed, Suite, Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

A modern bathroom with a white sink, mirror, and toilet.

Suite, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Suite, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking

A hotel room with a bed, a desk, a television, a chair, and a small seating area.

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Northwest, a neighborhood in Jacksonville, Comfort Suites West Jacksonville is near the airport and near a train station. Jacksonville Zoo and Gardens and Lavilla Museum are local attractions and those in the mood for shopping can visit Gateway Shopping Center and Normandy Lane Plaza Shopping Center. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or EverBank Stadium. Spend some time exploring the area's activities, including golfing. Visit our Jacksonville travel guide
Map
7019 Commonwealth Ave, Jacksonville, FL, 32220

What's nearby

  • Gateway Shopping Center
    4 min drive - 1.9 miles
  • Merrett Park
    6 min drive - 4.8 miles
  • Terrace Park
    6 min drive - 3.1 miles
  • Jacksonville-Baldwin Rail Trail
    7 min drive - 2.6 miles
  • Normandy Lane Plaza Shopping Center
    7 min drive - 5.0 miles

Getting around

  • Jefferson Station
    13 min drive
  • Jacksonville Station
    15 min drive
  • Jacksonville International Airport (JAX)
    23 min drive

Restaurants

  • Circle K
    16 min walk
  • McDonald's
    6 min drive
  • Dunkin’
    8 min walk
  • Wendy's
    1 min walk
  • Mr. Snappers Fish & Chicken
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • In-room roll-in shower
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Comfort Suites West Jacksonville have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Comfort Suites West Jacksonville pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 40 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Comfort Suites West Jacksonville?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. Early check-in is available for a fee of USD 30 (subject to availability).

What time is check-out at Comfort Suites West Jacksonville?

Check-out is at 11 AM. Late check-out is available for USD 30 (subject to availability).

Where is Comfort Suites West Jacksonville located?

Located in Northwest, this hotel is within 3 mi (5 km) of Jacksonville-Baldwin Rail Trail, Gateway Shopping Center, and Terrace Park. Normandy Lane Plaza Shopping Center is 3 mi (4.9 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Comfort Suites West Jacksonville Reviews

7.6

Good

8.0

Cleanliness

8.0

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 226 out of 602 reviews
Rating 8 - Good. 157 out of 602 reviews
Rating 6 - Okay. 104 out of 602 reviews
Rating 4 - Poor. 65 out of 602 reviews
Rating 2 - Terrible. 50 out of 602 reviews

Reviews

Verified

6/10 Okay

william

Location was good, close to interstate. Thought price was more than property offered and pet fee was way too much !
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Dianonis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and updates done to the property
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service
Customers service was e excellent
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Aidan

Liked: Cleanliness, amenities, property conditions & facilities
The entire staff was phenomenal. Great experience, would stay here again
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff beautiful rooms
Stayed 1 night in Apr 2025
Verified

8/10 Good

Philip

Liked: Cleanliness
Reception was outstanding. Clean room, clean bathroom, spacious. My only complaint was the lack of soundproofing in the walls. My room was right next to the gym and had to use soft ear plugs to get a decent few hours of sleep.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Kind staff, comfortable accommodations
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

PHIYEN

Liked: Cleanliness, property conditions & facilities
Room was good but poor location because of traffic on highways. We were given a different room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Bassem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly from GM Sunny to Check in at the desk. Rooms are renovated and very comfortable and clean. Had a great stay thank you to all the staff at this property
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean place
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another awesome stay

It was awesome and clean and quiet and safe and spacious.. I have been there 5 times when my 18 wheeler is in the shop..
Stayed 1 night in Aug 2024
Verified

8/10 Good

Sherronda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Robin

Liked: Cleanliness, amenities, property conditions & facilities
It was clean, comfortable and quiet.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Bronson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in was recently remodeled and was very nice. Breakfast was good with 2 waffle options and tasty coffee.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Aliene

Clean and room was as expected
Stayed 1 night in May 2024
Verified

8/10 Good

Donna

Liked: Cleanliness, staff & service, room comfort

Business trip

Very clean for an older hotel. There is a lot of traffic in this area and plenty of places to get food. Refrigerator and microwave in the room.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities
Good and clean
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Ok hotel

The hotel lobby, breakfast area and room were clean. You can tell the hotel is going through renovations but the room furniture and doors are old and beat up.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Yvonne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Customer service was excellent but the property keep (etc)up and needs a facelift
Stayed 1 night in May 2025
Verified

8/10 Good

Rishonea

Liked: Cleanliness, staff & service
Front desk clerk was very helpful and friendly. The rooms were clean except for a few hairs in the shower but clean compared to other places I’ve been. The bed was not very comfortable but again, it was clean. Breakfast was good.
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

James

Liked: Cleanliness, staff & service

Exactly what I expected

It was a typical hotel room. Dated but clean. Quiet. Beds where uncomfortable but clean. I appreciated the room darkening shades. Nothing to be impressed about but worth the money if you just want a place to stay for a nite.
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Bathroom door handle was broken off so if you shut it you got stuck inside. Pull out couch also broken, head of the bed sunken to the floor. Pool had algae growing on the bottom. Staff was nice, area a bit run down.
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

James

Disliked: Cleanliness, property conditions & facilities, room comfort

Just ok

Stayed 10 days with family. The paint and floors were updated but the furniture was old and filthy. The sofa bed was unusable, (lumpy, dirty/stained, and would not straighten out). The beds are not comfortable; I could feel the springs. And the cleaners used smelled like smoke. But the hotel was quiet. I appreciated the free continental breakfast. I was able to get the supplies I needed and the location is close to the interstate. The price is decent but I wish I would have paid a bit more for the comfort I expected.
Stayed 5 nights in Dec 2024
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Keep my deposit due to the smell of incense

They kept my deposit saying i smoke in room because i burned incense and candles. I didn't smoke in room jist had a nice evening. If not allowed to burn candles and incense it should be noted upon check in
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Donna

Company used hotel

We used this hotel because it is close to a home we're renovating. Close to restaurants, gas stations and freeways. The hotel is old and is showing signs of that. Check in was someone finally coming from the back to check me in. My stay was paid for yet they still put 134.00 hold on my card for ones night stay along with a 75.00 regular hold which I have never heard of. The couch has no back pillows so very hard to sit on without using pillows as backs from the bed. The seat cushions have seen better days and are flat like you're sitting on the floor. The microwave does work and the fridge is on frigid and froze everything we bought. The bed had a hole where my bottom laid and was very hard they need to replace it. We did not do breakfast because there were too many people there. This hotel seems to be a place companies use to put their employees while they work and they just took over the hotel and parking. These employees were very loud coming in and out of each others rooms and playing music loud and smoking in the hallways.
Stayed 3 nights in Feb 2025