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Tru by Hilton Jackson, MI

2.5 star property
Travelers start their day with a hearty breakfast at this Jackson hotel, where modern comforts include in-room WiFi to keep everyone connected for the day ahead

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Photo gallery for Tru by Hilton Jackson, MI

Restaurant - Tru by Hilton Jackson, MI (Jackson)
Reception - Tru by Hilton Jackson, MI (Jackson)
Exterior - Tru by Hilton Jackson, MI (Jackson)
Terrace/patio - Tru by Hilton Jackson, MI (Jackson)
Lobby - Tru by Hilton Jackson, MI (Jackson)
Tru by Hilton Jackson, MI offers a comfy base with practical amenities. Enjoy the morning breakfast buffet and in-room WiFi. Helpful staff provides dry cleaning, and the lobby offers free newspapers and coffee/tea.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

8.6 out of 10
Excellent
(66 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(37 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Jackson is home to Tru by Hilton Jackson, MI. The area's natural beauty can be seen at MacCready Nature Reserve and Meridian-Baseline State Park, while Art 634 and Michigan Theatre of Jackson are cultural highlights. Visit our Jackson travel guide
Map
2401 Shirley Dr, Jackson, MI, 49202

What's nearby

  • Jackson Falls at Natchez Trace Parkway
    Cascade Falls
    10 min drive - 5.5 miles
  • Michigan International Speedway Aerial Shot.
    Michigan International Speedway
    31 min drive - 33.9 miles
  • Jackson Crossing Mall
    1 min drive - 1.1 miles
  • JAX 60
    5 min drive - 4.2 miles
  • Michigan Theatre of Jackson
    6 min drive - 3.8 miles

Getting around

  • Jackson Station
    8 min drive
  • Detroit Metropolitan Wayne County Airport (DTW)
    63 min drive

Restaurants

  • Chick Fil A
    3 min drive
  • McDonald's
    3 min drive
  • Starbucks
    3 min drive
  • Popeyes Louisiana Kitchen
    3 min drive
  • McDonald's
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Tru by Hilton Jackson, MI pet-friendly?

Yes, Tru by Hilton Jackson, MI allows cats and dogs (limit 2 total). There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Tru by Hilton Jackson, MI?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Tru by Hilton Jackson, MI?

Check-out is at noon.

Where is Tru by Hilton Jackson, MI located?

Situated in Jackson, this hotel is within 3 mi (5 km) of R.A. Greene Park, Lions Park, and Rod Mills Park. Jackson Crossing Mall and Keeley Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tru by Hilton Jackson, MI Reviews

8.6

Excellent

9.2

Cleanliness

8.2

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 594 out of 1006 reviews
Rating 8 - Good. 239 out of 1006 reviews
Rating 6 - Okay. 86 out of 1006 reviews
Rating 4 - Poor. 40 out of 1006 reviews
Rating 2 - Terrible. 47 out of 1006 reviews

Reviews

Verified

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, enjoyed our 4 night stay.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and a good breakfast.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities
Clean room, great staff, decent breakfast,
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to leave before breakfast but my wife said it was good.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was clean and comfortable. Nice variety at breakfast. Staff was friendly and helpful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

sunshine

Liked: Cleanliness, staff & service, property conditions & facilities
Its always fast check in and out. Clean, quite and safe!
Stayed 1 night in Mar 2026
Verified

8/10 Good

joseph

Liked: Cleanliness, property conditions & facilities
Staff courteous Rooms clean Pleasant stay.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very perfect location, comfortable, and clean! perfect.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was really sweet and helpful when we checked in. Room was super clean, bed very comfortable and was everything we needed for a good nights sleep. If there were one thing we could suggest, is that the Breakfast Bar would open earlier on weekends, or at least a few smaller things could have been put out for those earlier travelers (fruit, yogurt, etc....) It didn't open until 7am. All else was great! Thank you!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Buffy

Clean room and staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay, accomodating staff
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay. Clean room, complimentary WIFI would have been nice. Updated bathroom, decent break fast convenient location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel good breakfast
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location, kept very well
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel , so beautiful and clean.
Stayed 1 night in May 2025
Verified

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay here again.

The room was nice and had a large bathroom. The staff were very helpful. The breakfast is a variety of hot and cold options.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Nice gym and best continental breakfast.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff were friendly and responsive! Very updated
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

VIVEK KRISHNAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent people and stay
Stayed 1 night in Jun 2025
Verified

8/10 Good

Windy

It was clean and friendly staff.
Stayed 2 nights in May 2025
Verified

8/10 Good

Rickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Lanene

Liked: Staff & service
Average hotel. Rooms were small and furnishings were minimal also found a spot on the mattress👎. Employees were friendly and accommodating
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and rooms are a good size.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Hot full breakfast
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast bed too hard
Stayed 1 night in Nov 2025