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Holiday Inn Express Hotel & Suites Jackson NE by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Jackson NE by IHG

Exterior - Holiday Inn Express Hotel & Suites Jackson NE by IHG (Jackson)
Exterior - Holiday Inn Express Hotel & Suites Jackson NE by IHG (Jackson)
Free daily buffet breakfast - Holiday Inn Express Hotel & Suites Jackson NE by IHG (Jackson)
Exterior - Holiday Inn Express Hotel & Suites Jackson NE by IHG (Jackson)
In-room safe, desk, blackout drapes, iron/ironing board - Holiday Inn Express Hotel & Suites Jackson NE by IHG (Jackson)
A free breakfast buffet, dry cleaning/laundry services, and a gym are just a few of the amenities provided at Holiday Inn Express Hotel & Suites Jackson NE by IHG. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 2 Queen Beds (Bath Shower Combination)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds (Bath Shower Combination)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

9.0 out of 10
Wonderful
(23 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed (Walk-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed (Walk-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed with Sofa bed (Walk-In Shower)

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(25 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication Accessible)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Communication Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Jackson is home to Holiday Inn Express Hotel & Suites Jackson NE by IHG. Cypress Grove Nature Park and Fairgrounds Park reflect the area's natural beauty and area attractions include Music Highway Crossroads and Casey Jones Village. Ned R. McWherter West Tennessee Cultural Arts Center and International Rock-A-Billy Hall of Fame and Museum are also worth visiting. Visit our Jackson travel guide
Map
55 Parkstone Place, Jackson, TN, 38305

What's nearby

  • West Tennessee Healthcare Sportsplex
    5 min walk - 0.3 miles
  • The Ballpark at Jackson
    17 min walk - 0.9 miles
  • Old Hickory Mall
    5 min drive - 5.2 miles
  • Casey Jones Village
    5 min drive - 5.8 miles
  • Union University
    5 min drive - 6.1 miles

Getting around

  • Memphis International Airport (MEM)
    86 min drive

Restaurants

  • Love's Travel Stop
    5 min drive
  • Dodge's
    6 min drive
  • Jonathans Grille
    7 min walk
  • Sonic Drive-In
    5 min drive
  • Casey's
    9 min walk

About this property

Holiday Inn Express Hotel & Suites Jackson NE by IHG

Property highlights
You can look forward to a free breakfast buffet, dry cleaning/laundry services, and a gym at Holiday Inn Express Hotel & Suites Jackson NE by IHG. In addition to a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self parking
  • A banquet hall, smoke-free premises, and 1 meeting room
  • A 24-hour front desk, a gift shop, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 92 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bathtubs and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from May 30 to September 08
Pool access available from 9:00 AM to 10 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Jackson NE
Holiday Inn Express Jackson NE
Holiday Inn Express Hotel Suites Jackson NE
Inn Express Jackson NE

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Jackson NE by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10 PM.

Is Holiday Inn Express Hotel & Suites Jackson NE by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites Jackson NE by IHG?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Express Hotel & Suites Jackson NE by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express Hotel & Suites Jackson NE by IHG located?

Situated in Jackson, this hotel is within a 15-minute walk of West Tennessee Healthcare Sportsplex and The Ballpark at Jackson. Lane College and Old Hickory Mall are also within 6 mi (10 km).

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Reviews

Holiday Inn Express Hotel & Suites Jackson NE by IHG Reviews

8.4

Very Good

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 316 out of 566 reviews
Rating 8 - Good. 135 out of 566 reviews
Rating 6 - Okay. 54 out of 566 reviews
Rating 4 - Poor. 34 out of 566 reviews
Rating 2 - Terrible. 27 out of 566 reviews

Reviews

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in was amazing. Sorry i didn't catch her name but she made us feel very comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with good dining options nearby, love the patio sitting area with the gazebo, great staff on all shifts, will make it my hotel of chioce when staying in the area.
Stayed 1 night in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, easy booking and check in. Plenty of food options nearby.
Stayed 1 night in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
The breakfast staff was extremely pleasant.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness of the staff and the modern newness of the building and rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Georgena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was conveniently located to places to eat.
Stayed 1 night in Jun 2024

6/10 Okay

Robin

Liked: Staff & service
Disliked: Cleanliness
The staff was great! My stay was nice! The breakfast was excellent! My only issue was with the shower, everything in the room was clean EXCEPT the shower, it needed a very good scrub with a brush and Clorox😞
Stayed 2 nights in Mar 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2025

10/10 Excellent

Ladonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly, room was spotless,bed was very comfortable, the cookies are awesome 😃😃,we always stay at this hotel when in Jackson Tn
Stayed 2 nights in Mar 2024

8/10 Good

BARRY

Liked: Staff & service, amenities, property conditions & facilities
Nice, Clean, and very Friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service. All the staff were extremely friendly. Room was spacious, clean, and quiet
Stayed 1 night in Oct 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Friendly staff. Good breakfast every day that was kept stocked.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homeward bound

Great friendly checkin .Room was quiet, spacious an clean
Stayed 1 night in Mar 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Made you feel at home! Thanks
Stayed 1 night in Sep 2024

10/10 Excellent

Dominique

Great location! The property is overall very nice. The staff was welcoming and helpful. We’ll come back!
Stayed 1 night in Sep 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well kept. Quite. When breakfast is from a certain time to ending a certain time. All breakfast products should be available. Arrived with one hour left and no cinnamon rolls nor orange juice available. Told it was because they had only enough for the next day. Everything should be available during the breakfast hours.
Stayed 3 nights in Jul 2025

8/10 Good

Rhena

Liked: Amenities
My brother inlaw wanted a hot tub and I wished for internet, not just wifi, but we’ve not had those anywhere we stayed😉. Brother in law up early and said breakfast was really good. Would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet hotel. Beds were soft enough for me (I dont like a hard bed). The front desk lady was very friendly and gave us a bag with snacks. Very easy on and off for I-40. Overall great hotel for travelers!
Stayed 1 night in Aug 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yearly stop.

Even with a bunch of kid ball players there it was a pleasant stay rooms were quiet. Ample parking, lots of room for gatherings outside. Easy on easy off. Adequate breakfast for driving all day. Close to a distillery and winery.
Stayed 1 night in Jun 2024

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities, room comfort

Good But.....

The stay, staff, and room were good. The shower was not. It appeared to be dirty, but I believe that it is a maintenance problem more than a cleaning issue.
Stayed 2 nights in Nov 2024

10/10 Excellent

APRIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday inn review

It was clean and good . I had to call cause they double card me . Got it resolved just waiting on my refund .
Stayed 3 nights in May 2024

8/10 Good

Cheryl

Liked: Staff & service
Did not feel safe with person standing outside their door late night and early morning.
Stayed 2 nights in Mar 2025

8/10 Good

Rhena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was our half-way point on our trip, so we’ve stayed here 2x. Both were great. We only spent the nite, no activity required for us. A clean bed and room were all we needed. My bed wasn’t quite as comfy this time, room 219, other than that would just be sure u have enough towels as we only had 1 each.
Stayed 1 night in Nov 2023

10/10 Excellent

Sana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

This hotel is amazing and great location for where I wanted to be. Staff was very kind and helpful. The only thing is my room wasn't cleaned on day 1 so I think they just forgot but I was hoping to come back to a clean room and fresh towels.
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay; however, the hotel was short on staff for housekeeping which caused the room not to be serviced daily. The staff otherwise were professional, accommodating when needed, greeted customers pleasantly and offered assistance if or as needed.
Stayed 14 nights in Oct 2023