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Grand Heritage Narmada Jacksons

Property class: 4

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Photo gallery for Grand Heritage Narmada Jacksons

A hotel with multiple floors, a central dome, and a courtyard with cars. - Grand Heritage Narmada Jacksons (Jabalpur)
An indoor pool area with a central pool, surrounded by seating and tables, and decorated with string lights. - Grand Heritage Narmada Jacksons (Jabalpur)
A large bed with multiple pillows and a bedside table, a small wooden stool, and a mirror on the wall. - Grand Heritage Narmada Jacksons (Jabalpur)
A spacious lobby with a reception desk, seating area, and a staircase leading to an upper level. - Grand Heritage Narmada Jacksons (Jabalpur)
A restaurant with wooden beams, teal walls, and a buffet setup. - Grand Heritage Narmada Jacksons (Jabalpur)
A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Grand Heritage Narmada Jacksons. Treat yourself to a massage at the onsite spa. The on-site restaurant, Back In Time, features international cuisine. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a playground and dry cleaning/laundry services.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

View all photos for Premium Double Room

A hotel room with a large bed, a nightstand, a mirror, and a door leading to another room.

Premium Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Room

A modern bathroom with a glass-enclosed shower, a white sink, and a mirror.

Comfort Room

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Jabalpur is home to Grand Heritage Narmada Jacksons. Bastar Palace and Madan Mahal are local landmarks, and the area's natural beauty can be seen at Dhuandhar Falls and Sangram Sagar Lake. Visit our Jabalpur travel guide
Map
South Civil Lines, Jabalpur, 482001

What's nearby

  • Bastar Palace
    8 min drive - 6.3 miles
  • Dhuandhar Falls
    8 min drive - 4.3 miles
  • Pisanhari Ki Madiya
    11 min drive - 6.3 miles
  • Sangram Sagar Lake
    15 min drive - 7.4 miles
  • Tilwara Ghat
    21 min drive - 11.7 miles

Getting around

  • Jabalpur Junction Station
    11 min walk
  • Jabalpur (JLR)
    17 min drive

Restaurants

  • Clock Tower
    2 min drive
  • Indian Coffee House
    3 min drive
  • Indian Coffee House
    2 min drive
  • Wok and More
    18 min walk
  • rupali restaurant
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: INR 450 for adults and INR 450 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Asanzo
  • Back In Time

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Playground

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Phone

Policies

Check-in

Check-in start time: 11 AM; Check-in end time: 10:00 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 1000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately INR 450 for adults and INR 450 for children
  • Rollaway bed fee: INR 1000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Grand Heritage Narmada Jacksons have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Grand Heritage Narmada Jacksons pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Grand Heritage Narmada Jacksons?

Check-in start time: 11 AM; Check-in end time: 10:00 AM. Late check-in is available during limited hours.

What time is check-out at Grand Heritage Narmada Jacksons?

Check-out is at 10:00 AM.

Where is Grand Heritage Narmada Jacksons located?

Set in Jabalpur, this family-friendly hotel is within 6 mi (10 km) of Dhuandhar Falls, Bastar Palace, and Madan Mahal. Tilwara Ghat and Sangram Sagar Lake are also within 9 mi (15 km). Jabalpur Junction Station is 11 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Heritage Narmada Jacksons Reviews

7.2

Good

7.6

Cleanliness

7.6

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 4 out of 19 reviews
Rating 8 - Good. 8 out of 19 reviews
Rating 6 - Okay. 4 out of 19 reviews
Rating 4 - Poor. 0 out of 19 reviews
Rating 2 - Terrible. 3 out of 19 reviews

Reviews

Verified review

8/10 Good

Vineet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid going during the wedding season when guests come in dozens and you become a part of a loud Indian wedding whether you like it or not. The employees are much much better at service than their big metro counterparts. They treat you as if you are staying in their homes. Particularly at the breakfast buffet.
Stayed 4 nights in Jun 2022
Verified review

6/10 Okay

Cicily

Disliked: Cleanliness, amenities
it is just a ordinary property which is like any other 2* property. The toilet commode had so many stains it was repulsive
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2021
Verified review

8/10 Good

JackiU

Liked: Staff & service, amenities, property conditions & facilities
The hotel is a decent 3 star hotel to stay in while staying in Jabalpur. The exterior of the hotel and lobby look 4 star though the room was a 2-3 star. It was spacious which is nice but the bathroom was not very clean and found hair on my toilet seat. For it’s price, I think it’s OK to stay. The front desk staff is helpful and the lobby and property looks nice and safe.
Stayed 1 night in Jan 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in on 30th Dec 2018 at Narmada Jacksons. To begin with, they didn't have the details of our booking done though Expedia. When we reached our designated room (supposedly a romantic suite), the first thing we notice is an executive desk and chair with a sofa set (torn from all edges). Adjoining it, was a bedroom that was too cramped and the room window opening to the backside of a housing society. Please mind, the room was costing us 20,000/-+ per night We raised our concern with the manager. He was courteous enough to show us 3 more rooms of similar type, finally we found a room which was airy and brighter (Though a grade lower). Next morning (31st Dec), we went for our sightseeing. Before proceeding, I checked with reception if the room keys are needed for the cleaning services. He confirmed, its not required. Evening when we returned, we found the room to be in exact state that we left it in. In short, no cleaning done. When we asked the concerned person, we were told it's against the policy of the hotel to open the room with master key & clean the room (something unheard of). We didn't have a good experience with Narmada Jacksons, Jabalpur and we won't recommend it to anyone.
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Nons

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice spacious rooms. Don’t believe their free airport pickup they charge for it!
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located with all facilities.

I grew up in Jabalpur and had past connections with the hotel. The stay reminded me of of my years in Jabalpur and the hotel provided all facilities to make my stay very comfortable. The staff was very courteous and helpful. The food excellent.
Stayed 5 nights in Feb 2018
Verified review

2/10 Terrible

Aniket

Disliked: Staff & service, property conditions & facilities, room comfort

Plz stay away from this hotel.

Reception staff is rude. Doesnt know the check iin and out time. Please stay away from this hotel. Very bad experience.
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

peter

Liked: Cleanliness

Prijzig en dan nog geen warm water voor douche.

Ik had verwacht in deze prijsklasse een warme douche te kunnen nemen, maar helaas. Verder was alles goed
Stayed 1 night in Jan 2018
Verified review

8/10 Good

Subramanian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable and the service quality was also good
Stayed 1 night in Dec 2017
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service

Overpriced and dirty

They said my booking didn't exist and lucky I had the printout cause otherwise they wouldn't let me check in and floors were never cleaned black with filth
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Arun

Liked: Cleanliness, staff & service, room comfort

Comfortable stay

Comfortable stay, need to provide exhaust in the bathroom
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel to stay

My stay was amazing and comfortable. Excellent service. I will highly recommend everyone to stay in this hotel.
Stayed 3 nights in Oct 2017
Verified review

6/10 Okay

Seema

Liked: Staff & service
Disliked: Property conditions & facilities

A hotel with very helpful and supportive staff .

I stayed with my 88 yrs. old mother who was so genuinely looked after by each and every staff as their own mother. This left a great memorable impression on us.The drivers were decent , polite and helpful . Rooms and other amenities might be better at other hotels but the staff here I found was un- matched.The room service was very prompt as well as the dinner /lunch was very delicious with less oil and spices as instructed by us.Over all the experience was good and i would certainly stay there again and again.
Stayed 1 night in Jul 2017
Verified review

8/10 Good

M

Liked: Cleanliness, staff & service, room comfort

Newer rooms are spacious and comfortable.

Was given old rooms first that were dated and need upgrading badly. We re upgraded to newrooms
Verified review

10/10 Excellent

Zak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient hotel, close to City Centre

Very well Maintained hotel, excellent service in the restaurant and very friendly staff.
Verified review

8/10 Good

Madhur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Verified review

6/10 Okay

Hitesh

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Stayed 1 night in Oct 2018