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Thompson Zihuatanejo, A Beach Resort, by Hyatt

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

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Photo gallery for Thompson Zihuatanejo, A Beach Resort, by Hyatt

Suite, Beachfront (Plunge Pool) | Beach/ocean view
Premium bedding, minibar, in-room safe, individually furnished
Premium bedding, minibar, in-room safe, individually furnished
Terrace/patio
Premium bedding, minibar, in-room safe, individually furnished

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Pool
  • Spa
  • Gym

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, Beachfront (Plunge Pool)

Suite, Beachfront (Plunge Pool) | Premium bedding, minibar, in-room safe, individually furnished

Suite, Beachfront (Plunge Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Ocean view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Plunge Pool)

Room, 1 King Bed (Plunge Pool) | Terrace/patio

Room, 1 King Bed (Plunge Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Plasma TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Garden View (Garden)

Suite, 2 Bedrooms, Garden View (Garden) | Living room | 24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Garden View (Garden)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Lagoon View (Lagoon)

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Lagoon View (Lagoon)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Lagoon view
  • 112 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Beachfront

Terrace/patio

Suite, 2 Bedrooms, Beachfront

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Ocean view
  • 173 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Thompson)

Suite (Thompson) | Premium bedding, minibar, in-room safe, individually furnished

Suite (Thompson)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Ocean view
  • 136 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Lagoon View (Plunge Pool)

Suite, Lagoon View (Plunge Pool) | Premium bedding, minibar, in-room safe, individually furnished

Suite, Lagoon View (Plunge Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Lagoon view
  • 97 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, Terrace, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Ocean view
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually furnished

Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Plasma TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Swim-Up)

Suite (Swim-Up) | Pool | 3 outdoor pools, pool umbrellas, sun loungers

Suite (Swim-Up)

Highlights

Balcony
Separate sitting area
Individually furnished
Private pool
Air conditioning
Plasma TV
Hypo-allergenic bedding
Premium bedding
  • Beach view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Lagoon Suite)

Premium bedding, minibar, in-room safe, individually furnished

Suite, 2 Queen Beds (Lagoon Suite)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Playa La Ropa S/N, Zihuatanejo, GRO, 40880

What's nearby

  • Zihuatanejo Bay - 1 min walk - 0.1 miles
  • La Ropa Beach - 7 min walk - 0.4 miles
  • La Madera Beach - 17 min walk - 0.9 miles
  • Kioto Plaza - 3 min drive - 1.2 miles
  • Las Gatas Beach - 4 min drive - 1.9 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive

Restaurants

  • ‪Margaritas - ‬19 min walk
  • ‪Hao - ‬1 min walk
  • ‪Boxha Café - ‬18 min walk
  • ‪Restaurant-Bar Coco Loco - ‬3 min drive
  • ‪Il Mare - ‬11 min walk

About this property

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Luxury eco-certified resort near La Ropa Beach
At Thompson Zihuatanejo, A Beach Resort, by Hyatt, you can look forward to a swim-up bar, a poolside bar, and a terrace. This resort is a great place to bask in the sun with a beachfront location and sun loungers. Indulge in a sports massage, a manicure/pedicure, and aromatherapy at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and ocean views. Fitness classes and yoga classes are offered at the gym; Thompson Zihuatanejo, A Beach Resort, by Hyatt also has shopping on site, a garden, and dry cleaning/laundry services. In addition to a bar and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Full breakfast (surcharge), 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • Luggage storage, a 24-hour front desk, and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 56 individually furnished rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • 24-inch plasma TVs with premium channels
  • Balconies, separate sitting areas, and ceiling fans

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: USD 28 for adults and USD 28 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CENIZA
  • HAO

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Shopping
  • Tennis lessons
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch plasma TV with premium satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 7 percent
  • Resort fee: 10 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 28 for adults and USD 28 for children
  • Airport shuttle fee: USD 116 per vehicle (one-way)
  • Pet fee: USD 100 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival and pay a one-time fee.

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Viceroy Hotel Zihuatanejo
Thompson Zihuatanejo Hotel
Zihuatanejo Viceroy
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
The Tides Zihuatanejo Hotel Zihuatanejo
Tides Zihuatanejo
Villa Del Sol Zihuatanejo
Zihuatanejo Destination
Villa Sol Resort Zihuatanejo
Villa Sol Zihuatanejo
Thompson Zihuatanejo Resort
Thompson Resort
Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo Zihuatanejo
Zihuatanejo Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo
Thompson Zihuatanejo Zihuatanejo
Villa del Sol Resort Zihuatanejo
Hotel Zihuatanejo a Destination Hotel
Viceroy Zihuatanejo
Thompson Resort
Thompson

Frequently asked questions

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Thompson Zihuatanejo, A Beach Resort, by Hyatt pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 100 per pet, per stay.

How much is parking at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Self parking and valet parking are free at this property.

What time is check-in at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Check-out is at noon.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 116 per vehicle applies.

Where is Thompson Zihuatanejo, A Beach Resort, by Hyatt located?

Nestled on the beach, this Playa La Ropa resort is within a 15-minute walk of Zihuatanejo Bay and La Ropa Beach. La Madera Beach and Principal Beach are also within 1 mi (2 km).

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Thompson Zihuatanejo, A Beach Resort, by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 427 out of 576 reviews
Rating 8 - Good. 107 out of 576 reviews
Rating 6 - Okay. 21 out of 576 reviews
Rating 4 - Poor. 9 out of 576 reviews
Rating 2 - Terrible. 12 out of 576 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Quiet place, awesome for kids. We loved it!
Stayed 3 nights in Apr 2025

10/10

Great place, excellent sevice
Stayed 5 nights in Apr 2025

10/10

Gorgeous beach, excellent service.
Stayed 3 nights in Feb 2025

10/10

We’ll located , clean , we’ll run resort type luxury hotel on la Rosa beach
Stayed 3 nights in Feb 2025

10/10

We enjoyed our stay. It was super relaxing and the service was great. Highly recommend.
Stayed 4 nights in Feb 2025

8/10

Amazing beach and pool area on the best beach in the area. Good food (although portions are pretty small ((I’m not from the US)) Excellent service in the restaurant area overall.
Stayed 4 nights in Mar 2025

10/10

The staff was amazing, food terrific, lovely rooms. Can’t say enough!
Stayed 7 nights in Jan 2025

6/10

Normal.
Stayed 1 night in May 2025

8/10

The Thompson is a modern Mexican hotel located on Playa Ropa. You can walk to restaurants and are an easy 5 min cab or 100 MXP to the center. We enjoyed our stay and ate at both of the restaurants on the property which were excellent. The massage was wonderful and if you need help with a tour they are accommodating. A lovely get away!
Stayed 4 nights in Mar 2025

10/10

Everything was excellent. We will be back for our 6th year in 2026. Counting the days!
Stayed 4 nights in Mar 2025

10/10

Loved it- great food, atmosphere, views and location
Stayed 1 night in Nov 2024

10/10

We visited the Thompson after our wedding in Mexico City. The hotel is incredible. The rooms are spacious and very comfortable. The beach cannot be beat. The staff is so hospitable and kind. Even the restaurants are wonderful. We will definitely be back and cannot recommend this place enough!
Stayed 4 nights in Feb 2025

10/10

The pool, access to beach and service felt magical.
Stayed 4 nights in Dec 2024

10/10

beautiful area very quiet. warm water beautiful beach
Stayed 7 nights in Oct 2024

10/10

Spectacular property
Stayed 6 nights in Dec 2024

10/10

Top notch as always
Stayed 7 nights in Jan 2025

10/10

Service was great! so was the staff. Food was very expensive and most meals were just ok with the exception of the grill nights on the beach. They we also very expensive but very good and worth the cost.
Stayed 6 nights in Jan 2025

10/10

A classic resort we have visited for many years, but slowly losing its shine with Hyatt eliminating perks annually. Breakfast and lunch on the beach is wonderful, but dinners off site are a must. On site not good. Great beach and rooms.
Stayed 11 nights in Jan 2025

10/10

Beautiful grounds
Stayed 3 nights in Jun 2024

8/10

This property is beautiful and conveniently located and the staff was incredible and extremely accommodating! The only reason I won’t give it five stars is due to our AC going out twice and our fire alarm low battery going off at 4 AM. For a four night stay, we had issues three of the nights. Otherwise, the rest of the stay was fantastic.
Stayed 4 nights in Feb 2025

8/10

This is a lovely property with friendly and very helpful staff. The beach is clean and beautiful and beach staff is great. The pools could use a little maintenance on things like broken tiles, but appeared overall clean and inviting. Spa staff was great. Only hazard I ran into was the two steps down off the bed in the middle of the night.
Stayed 4 nights in Dec 2024

10/10

Everything was great, especially the staff who are working for peanuts. That should change. Otherwise, everything was wonderful and the location is perfect. I will be back.
Stayed 3 nights in Jan 2025

10/10

You did not need to go anywhere!
Stayed 3 nights in Nov 2024

10/10

Been there 3 times and even though it has changed owners it has always stayed consistent with quality and service.
Stayed 7 nights in Apr 2024

10/10

Very nice place. Staff was extremely friendly and always asking if anything was needed.
View from one of several beach cabanas.
View from the adult only pool.
Stayed 12 nights in May 2024