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Krystal Ixtapa All Inclusive

3.0 star property
Family-friendly fun on the beach, with outdoor pool

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Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, sun loungers
Reception
Superior Room, Sea View | 1 bedroom, down comforters, in-room safe, desk
Reception
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • All inclusive
  • 24/7 front desk
  • Pool
  • Spa

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for King Ocean View

Beach/ocean view

King Ocean View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Garden View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, down comforters, in-room safe, desk

Standard Room, Garden View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | 1 bedroom, down comforters, in-room safe, desk

Superior Room, Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | 1 bedroom, down comforters, in-room safe, desk

Standard Room, Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

1 bedroom, down comforters, in-room safe, desk

Standard Non-Refundable Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

1 bedroom, down comforters, in-room safe, desk

Room Standard With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Garden View

1 bedroom, down comforters, in-room safe, desk

Room Standard With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard With Sea View

1 bedroom, down comforters, in-room safe, desk

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard With Sea View

1 bedroom, down comforters, in-room safe, desk

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior With Sea View

1 bedroom, down comforters, in-room safe, desk

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior With Sea View

1 bedroom, down comforters, in-room safe, desk

Room Superior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard With Garden View

1 bedroom, down comforters, in-room safe, desk

Room Standard With Garden View

  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880

What's nearby

  • El Palmar Beach - 3 min walk - 0.2 miles
  • Marina Ixtapa - 15 min walk - 0.8 miles
  • Marina Ixtapa Golf Club - 2 min drive - 0.8 miles
  • Quieta Beach - 8 min drive - 3.3 miles
  • Linda Beach - 9 min drive - 4.0 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

  • ‪Soleiado's Restaurant - ‬2 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪El Pescador - ‬4 min walk
  • ‪Simplicio’s Steakhouse - ‬3 min walk
  • ‪Ruben's Hamburgers - ‬5 min walk

About this property

Krystal Ixtapa All Inclusive

All-inclusive family-friendly resort
You can look forward to a poolside bar, shopping on site, and a garden at Krystal Ixtapa All Inclusive. Active travelers can enjoy cycling, fitness classes, and volleyball at this resort. Treat yourself to a body wrap, a Swedish massage, or a facial at the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a playground and a hair salon, guests can connect to in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with a waterslide and sun loungers
  • Free self parking
  • Bike rentals, supervised childcare (surcharge), and smoke-free premises
  • Tour/ticket assistance, an elevator, and a porter/bellhop
Room features
All 255 rooms offer comforts such as air conditioning, as well as perks like free internet access and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 27-inch TVs with cable channels
  • Balconies, childcare services, and heating

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Frequently asked questions

Does Krystal Ixtapa All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–8 PM.

Is Krystal Ixtapa All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Ixtapa All Inclusive?

Self parking is free at this property.

What time is check-in at Krystal Ixtapa All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Krystal Ixtapa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Ixtapa All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Ixtapa All Inclusive located?

Nestled on the beach, this Ixtapa resort is within a 10-minute walk of El Palmar Beach, Delfiniti, and Magic World Aquapark. Marina Ixtapa and Magic World Aquatic Park are also within 15 minutes.

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Krystal Ixtapa All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 272 out of 1003 reviews
Rating 8 - Good. 319 out of 1003 reviews
Rating 6 - Okay. 204 out of 1003 reviews
Rating 4 - Poor. 113 out of 1003 reviews
Rating 2 - Terrible. 95 out of 1003 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and very friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 3 nights in Apr 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going there for years, hotel staff are excellent.
Stayed 14 nights in Jan 2025

10/10 Excellent

Tammy A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great room with lovely views. Comfortable! Great pool area!
Stayed 2 nights in Jan 2025

6/10 Okay

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with the resort disappointed in the food it was always cold ..
Stayed 7 nights in Mar 2025

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 3 nights in Feb 2025

6/10 Okay

Allen

This property is getting old and needs some upgrades bathroom and room condition!
Stayed 2 nights in Mar 2025

6/10 Okay

Diane

Liked: Cleanliness, staff & service
On the weekend the resort opens up to day users pool gets loaded up with lots of kids and chairs get very crowded The buffet caters to the 80 percent local guests Staff was wonderful Not much English spoken but they try hard
Stayed 14 nights in Jan 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!!
Stayed 2 nights in Jan 2025

8/10 Good

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.
Stayed 7 nights in Mar 2025

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.
Stayed 10 nights in Feb 2025

6/10 Okay

Andriy

The hotel has to much to improve. The food and the service are average. I guess matched the price vs the quality of food and amenities. Do not expect a high end resort or over the top service. Long lines for check in, zero attention of food allergies or food accomodations.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and engaging
Stayed 3 nights in Jan 2025

6/10 Okay

Arturo Alcazar

Liked: Cleanliness
Other then the restaurants you have to reserve dinner for the food isn’t good nor the drinks
Stayed 4 nights in Jan 2025

6/10 Okay

Kristine

Liked: Staff & service
Disliked: Cleanliness
Great location. Places a little tired and worn down. Beds are OK. Only a sheet no coverlet. Ants in the room, but they do spray when you ask. If you don’t really care about the room, then great value. If you want a little nicer Room, not the place for you. Food very average to below. Great weight staff and kind people at checking in.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I don’t like is how slippery the pool deck is I almost fell multiple times. I wish there was some way of fixing that. I am scared to death to walk on it when it’s wet.
Stayed 8 nights in Jan 2025

2/10 Terrible

nolberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property in need of renovation I hated the staff that was in the lobby trying to get you to buy an activity package from them. Constant harassment Check in was incredibly painful! Very slow staff and complicated process Was on vacation and pool closes at 8! Extremely early especially since you can’t use it during the day because its out in the sun with no shaded areas My room on the 9th floor had poor water pressure and the air conditioning was not working… they never offered a solution to this problem and I had to request twice for them to send a fan Elevators are a pain! Only carries 3 people at a time or it will say it’s over weight and will not move
Stayed 7 nights in Mar 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel i have ever stayed at. Worse staff at check in. I would never recommend Krystal hotel to anyone. Ever!!!!
Stayed 3 nights in Nov 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, property conditions & facilities
Room service was extremely slow, water went off while showering, staff were not welcoming. Pools were overcrowded, overall not worth the money spent.
Stayed 2 nights in Nov 2024

6/10 Okay

cathy

Disliked: Amenities
Good location
Stayed 3 nights in Mar 2024

4/10 Poor

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I buy room for too bed the gay change only for one bed is no good service
Stayed 4 nights in Dec 2024

4/10 Poor

Uzziel

Liked: Staff & service
Disliked: Property conditions & facilities
There was cockroaches in our room and aside from that there was also ants and NO AC in our room. Also other costumers entered our room while we were still staying there( with a different key they were given from the front desk).
Stayed 3 nights in Nov 2024

8/10 Good

Jose

Liked: Staff & service, amenities
X
Stayed 3 nights in Aug 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024