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Hotel Zihua Caracol

3.0 star property
Beachfront hotel with 2 restaurants and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Zihua Caracol

Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
On the beach
Meeting facility
Standard Room King Size | Hypo-allergenic bedding, in-room safe, individually furnished
Interior
Hotel Zihua Caracol offers a peaceful escape in Playa La Ropa with stunning ocean panoramas. Guests start their day with breakfast overlooking the water at one of two restaurants, then spend afternoons lounging by the outdoor pool or exploring the garden grounds.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 4

View all photos for Standard Room King Size

Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Familiar

Suite Familiar | Hypo-allergenic bedding, in-room safe, individually furnished

Suite Familiar

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
In-room safe
Daily housekeeping
  • 42 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Size

Suite King Size | Hypo-allergenic bedding, in-room safe, individually furnished

Suite King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
In-room safe
Daily housekeeping
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • 49 sq m
  • Sleeps 2

View all photos for Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 2

View all photos for Quadruple Suite

Hypo-allergenic bedding, in-room safe, individually furnished

Quadruple Suite

  • 64 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room, 2 Double Beds

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Private bathroom
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880

What's nearby

  • La Madera Beach - 2 min walk - 0.1 miles
  • Zihuatanejo Bay - 2 min walk - 0.1 miles
  • Municipal Market - 10 min walk - 0.6 miles
  • La Ropa Beach - 7 min drive - 1.2 miles
  • Las Gatas Beach - 10 min drive - 2.4 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive

Restaurants

  • ‪Margaritas - ‬5 min walk
  • ‪Fonda Doña Licha - ‬8 min walk
  • ‪Terracita Beach - ‬6 min walk
  • ‪Il Mare - ‬4 min walk
  • ‪Restaurante La Casa Vieja - ‬3 min walk

About this property

Hotel Zihua Caracol

Hotel near La Ropa Beach
Take advantage of a terrace, a coffee shop/cafe, and a garden at Hotel Zihua Caracol. At the two on-site restaurants, enjoy breakfast, lunch, kids' meals, light fare, and ocean views. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Full breakfast (surcharge), express check-out, and smoke-free premises
  • A banquet hall, multilingual staff, and barbecue grills
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like safes and room service.
More amenities include:
  • Bathrooms with showers and shampoo
  • 30-inch TVs with cable channels

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 90 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Restaurante Los Caracoles
  • Terraza Burgados Grill

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 90 for children
  • Early check-in fee: MXN 500 (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

Does Hotel Zihua Caracol have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Zihua Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Zihua Caracol?

Self parking is free at this property.

What time is check-in at Hotel Zihua Caracol?

Check-in start time: 3 PM; Check-in end time: 10 PM. Early check-in is available for a fee of MXN 500 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Zihua Caracol?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Where is Hotel Zihua Caracol located?

Located in Playa La Ropa, this hotel is within a 5-minute walk of La Madera Beach and Zihuatanejo Bay. Kioto Plaza and Principal Beach are also within 10 minutes.

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Reviews

Hotel Zihua Caracol Reviews

7.4

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.4

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 48 out of 225 reviews
Rating 8 - Good. 88 out of 225 reviews
Rating 6 - Okay. 55 out of 225 reviews
Rating 4 - Poor. 24 out of 225 reviews
Rating 2 - Terrible. 10 out of 225 reviews

Reviews

10/10 Excellent

Turtle

Liked: Cleanliness, staff & service, property conditions & facilities
Great time it was a good stay a good distance from everything
Stayed 3 nights in Jul 2024

10/10 Excellent

AnneMarie

The Room is a little tired. But pool area and location is awesome!
Stayed 1 night in Jan 2025

6/10 Okay

Julian

Disliked: Property conditions & facilities
Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.
Stayed 7 nights in Feb 2025

6/10 Okay

Jo-Ann

Liked: Cleanliness, staff & service
January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.
Stayed 8 nights in Jan 2024

6/10 Okay

Nancy

Disliked: Staff & service
They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.
Stayed 5 nights in Dec 2023

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
No tengo queja alguna, me sentí muy bien, el personal muy amable
Stayed 3 nights in Aug 2025

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Me lo pase agradable
Stayed 2 nights in Aug 2025

8/10 Good

Victor Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ubication near to the beach. Employees are Nice
Stayed 4 nights in Aug 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Stayed 7 nights in Feb 2025

4/10 Poor

Attila

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Stayed 5 nights in Feb 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Stayed 5 nights in Feb 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.
Stayed 14 nights in Jan 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean hotel and rooms. Also very lovely staff!!
Stayed 28 nights in Jan 2025

10/10 Excellent

Maria Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
restaurantes cerca, accesible a playas.
Stayed 1 night in Jan 2025

6/10 Okay

Cristina

Disliked: Property conditions & facilities
Olía a humedad la habitación, tenia una fuga el lavamanos, estaba fria el agua de la alberca, el agua caliente de la regadera no habia, la television es muy pequeña, las almohadas están muy delgadas que es incomodo dormir en ellas, la cabecera está sobrepuesta y se mueve cuando te sientas y el baño olia a pescado
Stayed 3 nights in Jan 2025

10/10 Excellent

Noel

Liked: Cleanliness
Great stay! Great staff!
Stayed 1 night in Jan 2025

8/10 Good

juan gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo tuve un pequeño incoveniente con el aire acondicionado pero todo lo demas estuvo bueno
Stayed 2 nights in Dec 2024

8/10 Good

Paty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para descansar estuvo bien y la alberca limpia
Stayed 1 night in Oct 2024

4/10 Poor

Marylu

Disliked: Cleanliness, property conditions & facilities
Falta servicio de bar y amenidades
Stayed 1 night in Aug 2024

6/10 Okay

Amy

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.
Stayed 5 nights in Feb 2024

8/10 Good

Fern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and garden area. Roof top view is beautiful
Stayed 10 nights in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach
Stayed 2 nights in Dec 2023

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service at all, no coffee, shower was cold and hard to use
Stayed 1 night in Jan 2024

6/10 Okay

Alejandro

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Mejorar condiciones del baño Mejorar sabor en los alimentos de la cena Mejor interner
Stayed 3 nights in Jan 2024

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Loud music from the restaurant.
Stayed 1 night in Dec 2023

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