See all properties

Krystal Ixtapa All Inclusive

3.0 star property
Krystal Ixtapa offers travelers the perfect balance between peaceful relaxation and energetic activities for an ideal Mexican coastal getaway

Choose dates to view prices

Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, sun loungers - Krystal Ixtapa All Inclusive (Ixtapa)
Property video
Front of property - Krystal Ixtapa All Inclusive (Ixtapa)
Restaurant - Krystal Ixtapa All Inclusive (Ixtapa)
Beach/ocean view - Krystal Ixtapa All Inclusive (Ixtapa)
Travelers can lounge in the garden or join fitness classes and volleyball games at this beachfront resort. The property features three restaurants, in-room WiFi, and spa treatments for relaxation. Families love the playground that keeps children entertained throughout their stay.

Reviews

7.4 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard King Room with Garden View

Down comforters, in-room safe, desk, blackout drapes

Standard King Room with Garden View

  • Sleeps 2

View all photos for Superior King Room with Sea View

Down comforters, in-room safe, desk, blackout drapes

Superior King Room with Sea View

  • Sleeps 2

View all photos for King Room with Ocean View

Down comforters, in-room safe, desk, blackout drapes

King Room with Ocean View

  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

8.8 out of 10
Excellent
(8 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Garden View

8.0 out of 10
Very good
(21 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Sea View

8.0 out of 10
Very good
(24 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Superior Room, Sea View

7.8 out of 10
Good
(14 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down comforters, in-room safe, desk, blackout drapes

Standard Non-Refundable Room

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for King Ocean View

Beach/ocean view

King Ocean View

7.8 out of 10
Good
(17 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Down comforters, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(11 reviews)
  • Garden view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located on the beach, Krystal Ixtapa All Inclusive is in El Palomar, a neighborhood in Ixtapa. The area's natural beauty can be seen at Varadero Beach and Zihuatanejo Bay. Traveling with kids? Consider Magic World Aquatic Park and Magic World Aquapark. Discover the area's water adventures with jet skiing and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking. Visit our Ixtapa travel guide
View more Resorts in Ixtapa
Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880

What's nearby

  • El Palmar Beach
    El Palmar Beach
    3 min walk - 0.2 miles
  • Marina Ixtapa
    Marina Ixtapa
    15 min walk - 0.8 miles
  • Delfiniti
    7 min walk - 0.4 miles
  • Magic World Aquapark
    7 min walk - 0.4 miles
  • Magic World Aquatic Park
    9 min walk - 0.5 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH)
    26 min drive

Restaurants

  • Ruben's Hamburgers
    5 min walk
  • Emilio's
    5 min walk
  • Chili Beans Restaurante Mexicano
    4 min walk
  • Mini Super y Tacos La Calandria
    4 min walk
  • Soleiado's Restaurant
    2 min walk

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Emporio Ixtapa - with Optional All Inclusive
El Palomar
  • On private beach
  • Pool
  • Hot tub
  • Spa
8.6 out of 10, Excellent, 1,096 reviews
Emporio Ixtapa - with Optional All Inclusive
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Frequently asked questions

Does Krystal Ixtapa All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–8 PM.

Is Krystal Ixtapa All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Krystal Ixtapa All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Krystal Ixtapa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Ixtapa All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Ixtapa All Inclusive located?

Nestled on the beach, this El Palomar resort is within a 10-minute walk of El Palmar Beach, Delfiniti, and Magic World Aquapark. Marina Ixtapa and Magic World Aquatic Park are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Krystal Ixtapa All Inclusive Reviews

7.4

Good

8.0

Cleanliness

8.4

Location

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 340 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 166 out of 1001 reviews
Rating 4 - Poor. 96 out of 1001 reviews
Rating 2 - Terrible. 99 out of 1001 reviews

Reviews

Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff was super helpful and friendly
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very good ! Nice clean rooms, safe
Stayed 7 nights in Jan 2026
Verified

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Great view from room. Lunch at beach was good. Breakfast was ok. Not a fan of dinner food. Staff was awesome. Pool and beach great. Not really much in way of activities staff at pool. I really liked the place, but just know to plan on eating dinner out for me anyway.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Steven John

Liked: Cleanliness, amenities, property conditions & facilities
Treated very well by all the staff at Krystal! Spent a full 2 weeks there and had a truly wonderful time! Kudo's to Rafael, Selene, (Both Concierges) and Jaime in the Buffet restaurant. everyday a smile and Spanish lessons with our coffee! Location is second to none by the way in Ixtapa. Right on one of the most beautiful beaches in the world!!! Steve and Colleen Lancaster
Stayed 14 nights in Jan 2026
Verified

8/10 Good

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management were helpful to o address any issues.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths
Stayed 14 nights in Nov 2025
Verified

8/10 Good

Teresa

Liked: Cleanliness
our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going there for years, hotel staff are excellent.
Stayed 14 nights in Jan 2025
Verified

10/10 Excellent

HARRY

Liked: Cleanliness, amenities, property conditions & facilities
The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you.
Stayed 7 nights in Oct 2025
Verified

8/10 Good

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Evelyn Lechuga

Liked: Cleanliness, amenities, property conditions & facilities
Great place for the price. Breathtaking views from the ocean view room. Lots of amenities and great food. Our favorite was the mexican restaurant for dinner and the cevicheria during the day, tacos in the evening. The bartender Lorenzo was super friendly and served us delicious drinks, he always made sure that they tasted exactly like we wanted. You can order drinks at the beach as well, they just down serve food (only downside for me). Plenty of umbrellas and chairs at the beach, the beach is super clean! No seagrass what so ever. The other thing I enjoyed was that they have nortenos that you can hire on the beach and a flying kite parachute . Very cool experience over all. If you want to buy soveneirs there is a small market off the strip nearby.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and very friendly.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Tammy A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great room with lovely views. Comfortable! Great pool area!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!!
Stayed 2 nights in Jan 2025
Verified

2/10 Terrible

Eva

Liked: Property conditions & facilities
Disliked: Staff & service
The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Michael Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arriving to Ixtapa we were notified our luggage was left in Mexico City, not the hotels fault though. We arrived to a dirty room, the table was sticky and had not been cleaned. After after a horrible dinner, we went up to our room, the door lock would not let us in, someone was sent to look at it, after 40 mins in the hallway I wanted to speak to a manager, after telling him I was not impressed they changed us room, at 6 am my wife woke me up stating bugs where in the bed and she was bitten. we asked for a refund which we where given. I booked another hotel. Having stayed at Krystal Cancun and Krystal Los Cabo I chose Krystal Ixtapa as we had great experiences with this hotel before. I am extremely disappointed that the start of our trip was ruined to these experiences, sure they gave us a refund for 6 nights, not 7 as they still charged us to sleep with bugs. No offer of anything to make up for the poor experience we had, I felt the management could have handled this so much better, I expected more and now the Krystal has lost us as customers.
Stayed 7 nights in Jan 2026
Verified

6/10 Okay

Kristine

Liked: Staff & service
Disliked: Cleanliness
Great location. Places a little tired and worn down. Beds are OK. Only a sheet no coverlet. Ants in the room, but they do spray when you ask. If you don’t really care about the room, then great value. If you want a little nicer Room, not the place for you. Food very average to below. Great weight staff and kind people at checking in.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.
Stayed 7 nights in Mar 2025
Verified

8/10 Good

Rafael

Liked: Cleanliness, staff & service
I was normal like anywhere
Stayed 1 night in May 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility with great ocean view from our room. Breakfast buffet was delicious, Make sure to try the omelette bar.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Carlos H

Liked: Staff & service, amenities
Everything was great. They just need to fix the elevators and clean the restaurants from the ceiling. The pool , the bars the night events all 100% joyful
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Erica

Liked: Cleanliness
This property specifies that has a pool bar but they don't. Bar opens until 10 am and only one so the wait is very long. No mini bar in the room and weather very hot where a drink is a need
Stayed 3 nights in Apr 2026
Verified

4/10 Poor

Angelica

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Excellent beach view. The bath and pool towels were very old.l had a terrible experience because a termite infestation suddenly appeared in my room and I had to be moved. The lock on the terrace window didn't work.
Stayed 3 nights in Apr 2026