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Aca Suites Ixtapa

Property class: 3.5

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Photo gallery for Aca Suites Ixtapa

Outdoor pool - Aca Suites Ixtapa (Ixtapa)
Panoramic Suite, 3 Bedrooms, Terrace, Ocean View | Living area - Aca Suites Ixtapa (Ixtapa)
Panoramic Suite, 3 Bedrooms, Terrace, Ocean View - Aca Suites Ixtapa (Ixtapa)
View from property - Aca Suites Ixtapa (Ixtapa)
Aerial view - Aca Suites Ixtapa (Ixtapa)
At Aca Suites Ixtapa, you can look forward to a garden, dry cleaning/laundry services, and a bar. With a beachfront location, sun loungers, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. Enjoy the gym, as well as activities like volleyball. In addition to a free kid's club, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

View all photos for Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View | Premium bedding, in-room safe, iron/ironing board (on request)

Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • Ocean view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View

Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View | Premium bedding, in-room safe, iron/ironing board (on request)

Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 Twin Bed and 2 Queen Beds
  • Free WiFi

View all photos for Family Villa, 3 Bedrooms, Kitchen, Garden View

Family Villa, 3 Bedrooms, Kitchen, Garden View | Room amenity

Family Villa, 3 Bedrooms, Kitchen, Garden View

  • Garden view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Luxury Villa, 3 Bedrooms, Terrace, Ocean View

Luxury Villa, 3 Bedrooms, Terrace, Ocean View | Private kitchen | Coffee/tea maker, fridge, microwave, oven

Luxury Villa, 3 Bedrooms, Terrace, Ocean View

  • Ocean view
  • 120 sq m
  • 1 bedroom
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Family Villa, 2 Bedrooms, Pool View

Family Villa, 2 Bedrooms, Pool View | Premium bedding, in-room safe, iron/ironing board (on request)

Family Villa, 2 Bedrooms, Pool View

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Located on the beach, Aca Suites Ixtapa is in El Palomar, a neighborhood in Ixtapa. The area's natural beauty can be seen at Zihuatanejo Bay and La Ropa Beach. Traveling with kids? Consider Delfiniti and Magic World Aquapark. Visit our Ixtapa travel guide
Map
Blvd Ixtapa s/n Lote 05, Zona hotelera 1, Ixtapa, GRO, 40880

What's nearby

  • A sunset over a beach with waves and distant rocky islands.
    El Palmar Beach
    2 min walk - 0.1 miles
  • A marina with numerous boats docked, a lighthouse, and a sunset in the background.
    Marina Ixtapa
    14 min walk - 0.8 miles
  • Delfiniti
    5 min walk - 0.3 miles
  • Magic World Aquapark
    9 min walk - 0.5 miles
  • Magic World Aquatic Park
    10 min walk - 0.6 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH)
    22 min drive

Restaurants

  • Ruben's Hamburgers
    7 min walk
  • Casa Elvira
    10 min drive
  • Alex Sport Bar
    7 min walk
  • Sr. Taco Grill
    6 min walk
  • The Generals
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 120 per day)

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 190 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • Beach volleyball
  • Bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Free children's club
  • Free supervised activities for children
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator
  • Rice cooker

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 8:00 AM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 1000 per accommodation, per stay
  • Resort fee: MXN 200 per accommodation, per stay
The resort fee includes:
  • Housekeeping
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 190 per person
  • Fee for wireless internet in public areas: MXN 120.00 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Aca Suites Ixtapa have a pool?

Yes, this property has an outdoor pool.

Is Aca Suites Ixtapa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Aca Suites Ixtapa?

Check-in start time: 8:00 AM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Aca Suites Ixtapa?

Check-out is at noon.

Does Aca Suites Ixtapa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Aca Suites Ixtapa located?

Nestled on the beach, this El Palomar hotel is within a 10-minute walk of El Palmar Beach, Delfiniti, and Magic World Aquapark. Marina Ixtapa and Magic World Aquatic Park are also within 15 minutes.

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Reviews

Aca Suites Ixtapa Reviews

8.0

Very Good

8.2

Cleanliness

9.2

Location

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 17 out of 39 reviews
Rating 8 - Good. 11 out of 39 reviews
Rating 6 - Okay. 6 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 4 out of 39 reviews

Reviews

Verified review

2/10 Terrible

Sandra

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
If I had known my son was going to wake up with bed bug bites on his arms, legs and neck… I would had never have booked a room here. And it made it worse when I got a phone call from the management andI was told it was probably ants. I took pictures of those nasty bugs as well as my son’s bites. It was disgusting. The cleaning lady Gladys was absolutely a beautiful person but I learned that next time I get to a hotel. I myself going to inspect the room. I will never rely on the property management ever again.
Stayed 1 night in Aug 2022
Verified review

8/10 Good

KARINA

Liked: Cleanliness, staff & service
El departamento es muy agradable y cómodo. Lo que no me gustó es que no tiene gym y que la cocina de la suite 503 solo le sirve una de las parrillas por lo que tardas en preparar los alimentos. En cuestión de limpieza de la playa, hubo una boda el día anterior y la verdad dejaron muy sucio, creo que eso es algo en lo que deberían poner atención sobre todo ya que es una playa en donde desovan las tortugas. Y como último punto, tener en cuenta que muchas personas van a descansar y afuera de la habitación el último día no pudimos descansar bien ya que unos huéspedes estaban haciendo mucho ruido, sin mencionar el escandalo de sus eventos, deberían iniciar ese tipo de actividades más temprano o bien terminarlas a una hora adecuada y cuidar el volumen, se escuchaba hasta el mercadito unas cuadras más adelante.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquila, buena estancia y buen servicio

Villa comoda, con todos los servicios, buena limpieza, espacio amplio, buena atención del personal, estacionamiento en tu villa y todo lo necesario para cocinar, a unos pasos de la alberca y la playa.
Stayed 4 nights in Dec 2022
Verified review

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicadada . Buenas condiciones la propiedad
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

Laura Pozos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio
Stayed 3 nights in Jul 2022
Verified review

4/10 Poor

sergio

Liked: Cleanliness
Disliked: Staff & service

Beautiful hotel awful service

The hotel was very nice so was the room. The service on the other hand was awful. The woman in charge of the suites was rude and disrespectful. Our first night we call to let her know the wifi password was incorrect, the stove didnt work and the fridge wasn't working. She said the stove is the way it is and we couldn't have to much food in the fridge or it wouldn't cool. When we called to let her know we were missing a pillow on the bed she basically accused my husband for being a liar also when they cleaned the room they didnt replace the comfortes and she said well there being washed and we dont have extra, and we never received a working wifi password.
Stayed 6 nights in Jan 2022
Verified review

8/10 Good

Belinda

Liked: Cleanliness, staff & service
To start when I got to the hotel the porter told me to call the number on my hotel.com reservation. I called this number and the guy that answered the phone tried giving me a different number to call while I was getting a pen to write down the number he wanted my reservation number then went in to tell me that I didn't have a reservation and hung up. After another phone call to this same number the security guard talked to him and then told me to go wait in the lobby and some one would come talk to me. Not sure what happen but there was a lady that did come talk to me and got me checked in to my room. Everything else went pretty well except for ants in the room and showers never really had hot water warm at best.
Stayed 3 nights in Jul 2021
Verified review

10/10 Excellent

YADIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

todo bien

Todo estuvo muy bien, la habitación, el servicio, la limpieza. todo bien.
Stayed 3 nights in Mar 2020
Verified review

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente

Exelente felicidades
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En jeneral

En jeneral muy bien todo la limpieza y el servicio pero creo que podrían renovar los muebles y mas que nada las camas el colchón moy duro
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved This Place!!

This place was beautiful, inside and out. It took a while to figure our how to access our rental within the Tesoro Hotel, but after that glitch everything was perfect. We had difficulty accessing the internet and it was taken care of promptly. Cannot say enough good things about this property. Thank you for a wonderful stay!!!!
Stayed 5 nights in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
El establecimiento está bien. NO ME GUSTÓ que al llegar el día del check in me dijeran en mostrador que NO TENIA RESERVACIÓN por que había sido cancelada por falta de pago. Al investigar con el banco resultó que habían hecho el cobro y después la empresa hizo la devolución y cancelaron la reservación, de lo cual no fuimos avisados. Debo aclarar que sólo nos llegó la confirmación de reservación y nunca la de cancelación por falta de pago. Para suerte nuestra se desocupo un departamento y nos lo ofrecieron, siendo éste de mayor tamaño.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las actividades que hacen por las noches y en generar es un muy buen servicio
Stayed 4 nights in Oct 2019
Verified review

10/10 Excellent

Dora M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exiting expectations

Very nice , clean and good spacious rooms , and very good prices
Stayed 3 nights in Aug 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
El establecimiento estuvo bien, pero la bienvenida fue más que desagradable. Primero hay que decir que es casi imposible encontrar Aca Suites, porque no hay un hotel con este nombre, se encuentra dento de un hotel llamado Tesoro. Además ni la persona de seguridad de la entrada sabia que Aca Suites estaba situada dento de ese hotel, muy mal. Una vez que logramos verificar que si era el hotel Tesoro (porque el portero nos mando por otro lado), llegamos a recepcion donde otra vez no nos querian atender. Nos decian que debiamos de contactar una persona de Aca Suites, que desagradable. Luego llego otra persona que era amable y a lo menos contactaron alguien de Aca Suites. Llegando la encargada, no pudo encontrar nuestra reservacion (yo tenia un correo de CONFIRMACION ya pagado con tarjeta con toda la informacion de expedia.mx). Ni nos atendian nada bien, era una experiencia sumamente desagradable, llegando al hotel y queriendo disfrutar de unas vacaciones y luego nadie nos queria atender y cuando nos atendieron finalmente nos querian dar una habitacion inferior a lo que habiamos reservado y pagado. En total perdimos aprox. 2 horas para poder ingresar a nuestra habitacion y perdimos con ellos medio dia de vacaciones. En final nos dieron un departamento superior a lo que reservamos, pero en ningun momento nadie se disculpo o nos queria atender bien. El resto de la estancia estuvo muy agradable y el depto. estuvo muy bien.
Stayed 3 nights in May 2019
Verified review

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much cucarachas and the staff in the pool area was so unfriendly I don’t go back there never ever 😡
Stayed 5 nights in Apr 2019
Verified review

10/10 Excellent

ROBLESGOMEZVICT

Liked: Staff & service, amenities, property conditions & facilities
Que pidan depósito para las toallas.Por lo demás, todo muy bien
Stayed 3 nights in Mar 2019
Verified review

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid like the plague.

It took 2 hours to actually find anyone who was working for this hotel. They had no record of my reservation.
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Barely acceptable

Suite was dilapidated. Lots of use showed, several lights did not work, doors did not close.
Stayed 5 nights in Feb 2019
Verified review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities

Great service , Great room!

I had made reservations through Hotels.com for 2 seperate rooms as we were meeting another couple from Seattle. Our friends were snowed in but managed to make it to the airport in Seattle only to find that their flight was cancelled due to snow.They ended up cancelling their vacation!. This of course meant that we lost 7 days rent due to the no late cancellation policy (hotels.com). Aca Duites was VERY helpfull in rapidly finding a replacement tenent and along with the condo owner, refunded a large share of the costs. Apparently Aca Suites is a management company that handles various condos for their owners..Excellent service and big thanks to Marco Antonio at Aca!!
Stayed 6 nights in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
limpieza, servicio,atención buen personal y muy buen trato
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

ANDRES

Increíbles instalaciones
Stayed 2 nights in Aug 2018
Verified review

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
No buena la reservación no es directo con el hotel causa nervio
Stayed 3 nights in Jul 2018
Verified review

8/10 Good

Pharry

Liked: Cleanliness, property conditions & facilities, room comfort
Ocupamos una suite para 7 personas. Nos fue muy bien. Solo algunos detalles que pueden mejorar, por ejemplo: 1) Las puerto de los cuartos no se podían cerrar con seguro. 2) Un joven que atendía el super del hotel se porto muy descortés. A favor podemos destacar: 1) Instalaciones muy limpias 2) Alberca grande bonita y limpia 3) Salvavidas muy amables y siempre a la vista 4) Comida muy sabrosa
Stayed 4 nights in Jul 2018