Does Westside Residences By Rotana have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Westside Residences By Rotana pet-friendly?

Yes, this property allows pets with a maximum weight of up to 13 lbs per pet. There's a deposit of EUR 100 per stay and a fee of EUR 20 per pet, per night.

How much is parking at Westside Residences By Rotana?

Self parking and valet parking are free at this property.

What time is check-in at Westside Residences By Rotana?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Westside Residences By Rotana?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Westside Residences By Rotana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 100 per vehicle applies.

Where is Westside Residences By Rotana located?

Located in Bağcılar, this hotel is 1.5 mi (2.4 km) from Mall of Istanbul and within 12 mi (20 km) of CNR Expo Center and Süleymaniye Mosque. Grand Bazaar and Egyptian Bazaar are also within 12 mi (20 km). ISTOC Station is 24 minutes by foot and Bahariye Station is 29 minutes.

10/10 Excellent

Noor

Aug 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

There suit are huge we love it, clean, friendly staff with great service and there breakfast is amazing.

Stayed 1 night in Jul 2025

8/10 Good

Osama

Aug 14, 2025

Liked: Staff & service

Residence location is isolated. The nearest shopping area is at least 25min away walking

Stayed 4 nights in Aug 2025

4/10 Poor

Nabil

Jul 14, 2025

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

Room was not very clean Nothing around hotel is walking distance

Stayed 2 nights in Jul 2025

10/10 Excellent

Hassan

Jan 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The rooms and amenities are very good.

Stayed 1 night in Dec 2024

10/10 Excellent

Richie Sonny

Jan 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Stayed 1 night in Jan 2025

8/10 Good

Zubeda

Aug 18, 2023

Nice and spacious for a family of four, enjoyed the apartment stay. All staff were very pleasant and helpful. Thanks

Stayed 7 nights in Aug 2023

8/10 Good

Darya

Jul 21, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Darya

Bra Hotel

Stayed 2 nights in Jul 2023

8/10 Good

Ahmad

Jul 31, 2024

Disliked: Cleanliness

Good but need some improvements ( room furniture dilapidated, kitchen cabinets empty you need to order each item you need and housekeeping not meet 5 start hotel standard ). Also, we try the breakfast buffet and the chef for omelette was mad and not respecting guests orders.

Stayed 14 nights in Jul 2024

2/10 Terrible

Ayas

Aug 9, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

You will regret of you book this hotel. Super dirty rooms, broken nasty bed, staff are bunch of lier, I don’t what to say….

Stayed 8 nights in Jul 2023

10/10 Excellent

MAZIN

Jun 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in May 2024

8/10 Good

Elias

Sep 5, 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

We got a very dirty room with unsafe plugs sticking out in every room. We travel with kids so we rejected the room. The room goven to us after was in better cindition but also poor cleaning. There was an obvious long period of supervisial cleaning prior. Most corners were just disgusting. Other than hygiene, we absolutely enjoyed the view over the city from the 32nd floor. And the room was very spacious. We loved the 360° view and the bathroom windows! The breakfasy is very nice for sure.

Stayed 3 nights in Jul 2024

2/10 Terrible

mohamed

Sep 28, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Every thing is bad spa is bad also stuff

Stayed 1 night in Sep 2023

6/10 Okay

Ahmed Ali

Oct 14, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights with child. The Hotel is not for families with children, but for business ppl, tourists and others. Maryama and Hawa done excellence for room cleaning. Reception was amazing, but waiters for dinning restaurant --- some of them where not orientert for customer services. Very restricted for closing breakfast for even families with children All in all, public transport is far but cheap taxis are avaible.

Stayed 6 nights in Oct 2023

4/10 Poor

Bassam

Jul 26, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor hygiene and worn out furniture

The cleanliness inside the suites is bad, the bed linens are worn out and not clean, there is no good cleaning service inside the rooms

Stayed 8 nights in Jul 2023

4/10 Poor

Amer

Jan 29, 2023

Disliked: Cleanliness

It was very disappointing experience, I have been in Rotana hotels before and was really very nice and clean; but sadly this hotel not how I expected from Rotana, it's not clean, service not good how it should be, the location on Expedia not correct because the hotel entrance in the other side, no entrance from the bridge so you have to drive around to arrive the entrance.

Stayed 3 nights in Jan 2023

4/10 Poor

Jaffar

Jul 8, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from this hotel

The cleanliness of the hotel is one of the worst i have ever come across, i had to request every time for someone to clean properly, yet throughout the whole stay, only once was it cleaned to an acceptable level. Vaccuming does not seem to exist in this hotel and they do not understand what clean is! The swimming pool is cold, i changed rooms three times and the second room that i was given, the beds were about to break. I will not stay here ever again! Do not recommend, i feel the management and staff are not bothered about the hotel at all!

Stayed 17 nights in Jun 2024

6/10 Okay

Meretmuhammet

Jul 27, 2023

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

On an average overall rating I would give this hotel 1 stars because their cleaning service is atrocious. But their staff was really nice and rooms are alright as well. So I gave them 3 stars overall. Would I stay there again? No. Was my room ever had a proper cleaning while I stayed there? No. I would give them 1 stars if it wasn’t for the hospitality of Shasenem. She was the only reason I stayed in that hotel otherwise I was leaving the hotel.

Stayed 5 nights in Jul 2023

6/10 Okay

edik

Mar 10, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were awsome!!! Everyone there were absolutly terrific i cant name them but the names i did catch were mr.Tanju and mr Esref! There was one to i didnt catch his name but he brought us chocalate tuffle to our room! These 3 especially went way far above and beyond. The food was so good my god i could live there me and the wife the room we stayed clean very clean bed so comfy and sound proof if i had tv in the living room on i could not hear it at all in bedroom plus u have a tv in bedroom to with a beautiful bathroom and bath other batroom towards kitchen area. Plenty of room 840sq. This hotel WESTSIDE RESIDENCES BY ROTANA is the best by far any hotel there the price you pay for the luxury dont come close to this hotel all of u can search and you will see im right! The kindness of these 3 men i stated earlier will make me come back in 6 months 0. Thank you westside residences...

Stayed 11 nights in Feb 2023

10/10 Excellent

Michael

Apr 4, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My name is Michael from United States. I really love this hotel. Especially the people, aside their wonderful location and amenities. I feel like home away from home and I cannot recommend it enough. It is all made possible by the wonderful people like Onur, Gülsüm, Fatima and Seyit, at the restaurant/bar who made the dinning experience from breakfast to the 24 hour room service complete. I cannot stop without mentioning Beyzanur, Sude, Ceren, Yaprak, Esref and Nuroy. It’s a big family worth remembering and mentioning. They all made me feel like a king and leaving brought us all to tears. They are like those nice family members and I can never forget their hospitality. It was my second time at Rotana and the experience has even increased. If you are looking for a nice and clean hotel at the best location, Rotana at Westside Residences at the Mall of Istanbul is the one. Their wonderful staff at the front desk, the Restaurant/Bar, Kitchen, the Spa, House keeping, and management will never let you regret it. It’s one of the best!

6/10 Okay

Salaamah

Jul 2, 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Sadly Dissapointed

The good points about the hotel is that it has a welcoming feeling. Beautiful entrance. Very helpful friendly staff. Unfortunately this was one of the worst experiences I've had. We started unpacking and noticed the floors where pasted with dust. The inside of the cupboards where so dirty we had to rewash our clothes. When i went to use the bathroom it had old faeces in the toilet. The sofa was tiny in a 2 bedroom apartment and had stains all over it. We took pics showed the manger house keeping came and admited that the room was not checked. They then gave us an"upgrade" to a newly renovated 2 bedroom. However the upgrade only had 1 extra bed And they had to bring 2 beds for my kids which made the place cramped. This apartment was also not cleaned it still had the grout dust on the floors and walls . The cleaning service's need to be reevaluated and they need training. 4 people cleaned in 5 min. and yet there was dust and dirt on the floor from when we moved in. I had to call them back to clean. Garbage stated outside doors for 2 days. For a 5 start hotel its actually a definite 2star. Won't stay there again. They disappoint the Rotana name I tried uploading photos it won't allow me.

Stayed 5 nights in Jun 2023

6/10 Okay

Eyüp

Sep 7, 2025

Disliked: Cleanliness, staff & service

Es war im Zimmer, sehr dreckig, die komplette Küche, Kühlschrank, Wasserkocher war extrem dreckig.

Stayed 3 nights in Sep 2025

10/10 Excellent

Murat

Aug 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Für uns war der Aufenthalt sehr schön, Personal war sehr freundlich und alle Abwicklungen ging sehr schnell.

Stayed 3 nights in Aug 2025

8/10 Good

Sharif

Aug 11, 2025

Stayed 6 nights in Aug 2025

8/10 Good

Osama

Aug 10, 2025

Stayed 10 nights in Jul 2025

10/10 Excellent

دانة

Aug 9, 2025

Liked: Cleanliness

Stayed 1 night in Aug 2025

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