See all properties

Mercure Istanbul West Hotel and Convention Center

Property class: 5 and above

Choose dates to view prices

Photo gallery for Mercure Istanbul West Hotel and Convention Center

A modern lobby with a reception desk, seating area, and large windows with blinds. - Mercure Istanbul West Hotel and Convention Center (Istanbul)
A spacious lobby with a central seating area, wooden paneling, and a large wall-mounted television. - Mercure Istanbul West Hotel and Convention Center (Istanbul)
A spacious restaurant with multiple tables and chairs, large windows, and a patterned carpet. - Mercure Istanbul West Hotel and Convention Center (Istanbul)
A hotel room with two large beds, a desk, a chair, a lamp, and a large window with curtains. - Mercure Istanbul West Hotel and Convention Center (Istanbul)
A modern hotel with multiple floors, illuminated windows, and a prominent sign for 'Pullman Hotel'. - Mercure Istanbul West Hotel and Convention Center (Istanbul)
Consider a stay at Mercure Istanbul West Hotel and Convention Center and take advantage of a hair salon, dry cleaning/laundry services, and 2 bars. Indulge in a massage, a body treatment, and aromatherapy at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a health club and a business center.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a small table, and two bedside lamps.

Superior Double Room, 1 Double Bed

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

A hotel room with two large beds, a desk, a chair, a lamp, and a large window with curtains.

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed with Sofa bed

A hotel room with a large bed, two bedside tables, a nightstand, a desk, a chair, and a lamp.

Superior Suite, 1 Double Bed with Sofa bed

  • City view
  • 62 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

About the neighborhood

Located in Bahcelievler, a neighborhood in Istanbul, Mercure Istanbul West Hotel and Convention Center is near the airport. Blue Mosque and Sultanahmet Square are notable landmarks, and some of the area's activities can be experienced at Ataköy Marina and Kadıköy Port. Istanbul Expo Center and Bahçeşehir Gölet Park are not to be missed. Visit our Istanbul travel guide
Map
Yenibosna Merkez Mahallesi, 1 Asena Sok No:15, Istanbul, Istanbul, 34295

What's nearby

  • A tram in a city square with buildings and flags.
    Taksim Square
    18 min drive - 11.5 miles
  • A historic mosque with a large central dome and two minarets, surrounded by trees and a reflective pool.
    Hagia Sophia
    18 min drive - 11.5 miles
  • Kuyumcukent
    7 min walk - 0.4 miles
  • ArmoniPark Outlet Center
    2 min drive - 1.4 miles
  • Sefakoy Kultur ve Sanat Merkezi
    3 min drive - 1.6 miles

Getting around

  • Atakoy - Sirinevler Station
    7 min drive
  • Atakoy Station
    10 min drive
  • Istanbul Airport (IST)
    34 min drive

Restaurants

  • Huzur Kebap
    10 min walk
  • Sebat Lokantası
    6 min walk
  • Irish Pub
    16 min walk
  • McDonald's
    16 min walk
  • Sampi Yenibosna
    10 min walk

Similar properties

An outdoor seating area with tables and chairs, a potted plant, and a glass building in the background.
Centro Westside by Rotana
Bağcılar
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
8.2 out of 10, Very good, 780 reviews
Centro Westside by Rotana
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: TRY 1,200 per person
  • 2 bars/lounges
  • A restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • 12 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities or services will be unavailable from August 21 2026 to December 31 2026 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Business center
  • Daily housekeeping
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool
The property will be renovating from August 21 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Business center
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately TRY 1200 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Property Registration Number 14311

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does Mercure Istanbul West Hotel and Convention Center have a pool?

Yes, this property has an indoor pool. The pool will be unavailable from August 21 2026 to December 31 2026 (dates subject to change). The property will be renovating one of the pools from August 21 2026 to December 31 2026 (completion date subject to change).

Is Mercure Istanbul West Hotel and Convention Center pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Istanbul West Hotel and Convention Center?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Istanbul West Hotel and Convention Center?

Check-out is at noon.

Where is Mercure Istanbul West Hotel and Convention Center located?

Located in Bahcelievler, this luxury hotel is within 3 mi (5 km) of Sefakoy Kultur ve Sanat Merkezi, Florya Cd., and Istanbul Expo Center. CNR Expo Center is 3.1 mi (5 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Mercure Istanbul West Hotel and Convention Center Reviews

7.4

Good

7.6

Cleanliness

7.0

Location

7.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 44 out of 110 reviews
Rating 8 - Good. 24 out of 110 reviews
Rating 6 - Okay. 18 out of 110 reviews
Rating 4 - Poor. 12 out of 110 reviews
Rating 2 - Terrible. 12 out of 110 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of being assisted by Ali, the Manager at Pullman Istanbul Hotel & Convention Center, and I cannot praise him enough for the outstanding service he provided. From the very beginning, Ali was calm, attentive, and incredibly polite. He went above and beyond to make sure every detail of our stay was taken care of, and his professionalism truly stood out. What impressed us most was the way he handled everything with such grace and patience. Nothing ever felt like too much trouble, and he made us feel genuinely valued as guests. Thanks to his efforts, our stay was not only comfortable but also memorable. Ali is a true credit to the Pullman team, and his exceptional service turned a good trip into a great one. We are grateful for his help and would absolutely recommend this hotel, especially because of the excellent staff like Ali.
Stayed 5 nights in Sep 2025
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service

Limited Hotel

First of all, just about everyone working there was rude except for Yusef- who did offer some assistance to one problem. The room on average was 80 degrees Fahrenheit every day and night despite closing the curtains, leaving window open and sometimes turning off the vent. The first night, I called to desk for someone to come look. Man on phone said they’d send someone but no one ever came. The room itself is very nice, spacious, and comfortable beds. We had our do not disturb sign on the one night, went out to eat for a couple hours, only to come back and find someone did go into the room as evident by items left on the desk. There is nothing close and in walking distance. It was easier to get a taxi going over the Pullman Convention/Hotel side than the Mercure since both are actually in the same building. Housekeeping was attentive to our rooms and directions. WiFi was sporadic as we were constantly getting kicked off or got the message “unable to join.” In the future, I’d pass on staying here.
Twin bed room
Toilet side of WC.
Bath tub and shower.
Eco-friendly
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Thanks
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
na
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not helpful, Place is not clean, no iron in room
Stayed 1 night in Oct 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and horrible security and manager. Disgusting place from carpets to toilet and shower. The manager shouted at me because I ordered beverages and food from outside for my diet… Horrible experience
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness
the staff are not very proffessional
Stayed 4 nights in Apr 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Stuff attitude is bad
Stayed 6 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Water pressure in the showers were low. Could not get an invoice from the Chinese restaurant located inside the hotel.
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
Not quiet and not clear.
Stayed 1 night in Jan 2024
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Amenities
Duşun camı yoktu, içerisi soğuktu ve televizyon yayını kesilip duruyordu
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Çok temizdi
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Personel cok kibar ve ilgiliydi, yatak bazalari biraz kirliydi. Yastiktan mi yoksa kiliflardan mi bilemiyorum ama terleme yapti, sanirim urunler polyester. Tabi polyester olmasinin artisi olarak temiz ve beyaz nevresimler vardi. Genel olarak begendik. Odayi kahvaltisiz tuttugumuz icin kahvaltiyi deneme firsatimiz olmadi. The staff were very polite and attentive. The bed bases were a bit dirty. I’m not sure if it was because of the pillows or the pillowcases, but they made us sweat — I think the materials are polyester. The advantage of them being polyester was that the sheets were clean and white. Overall, we liked the place. Since we booked the room without breakfast, we didn’t have the chance to try it.
Stayed 7 nights in Oct 2025
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Kötü
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities, room comfort
Resepsiyondaki arkadaşlar çok ilgisiz
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel odası ve temizliği mükemmeldi . Fakat aşağıda bulunan cafenin müşteri kitlesi , içeride yoğun nargile kokusu ve hizmet anlamında çok memnun kalmadık . yine de önemli olan konaklama ve oda olduğu için 5 yıldız veriyorum
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evet
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
İş için 3 gece konakladım. - Oda ve banyo iyi temizlenmemişti. - Odada ütü yoktu istedim 1 saat sonra geldi ve çalışmıyordu. Tekrar istedim ben çıkana kadar gelmedi. - Duşta su çok cılız akıyordu doğru düzgün yıkanamıyorsunuz. - İnternet bir gün tamamen yoktu diğer günler çok yavaş.
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Schiet niet op
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Liked: Room comfort
Oda gayet sıcak,geniş ve konforluydu onun dışında çalışanların kendi içinde sert bir kavgaya tutuşmalarına şahitlik etmek rahatsız ediciydi,TV'de Arap kanallarının çoğunlukta olması da hoş değildi. Bir de dışardan yiyecek sokulmaması ve oldukça saçma buldum.Bir grup turist yiyecek ve içecek olan çantalarıyla geçmek istediğinde güvenlik çok sert uyarıp içeriye grubu sokmadı bile. En azından bu otelde böyle bir kural var lütfen bir dahaki sefere dikkat etmenizi rica ediyoruz diye ılımlı bir uyarıda bulunulsaydı bari..Yani personellerin tavrı genel olarak hoş değildi.
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
İdare eder
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Otelin içerisi olması gereken daha tenhaydı, neredeyse terk edilmiş gibi. Oda temiz, yataklar ise rahattı.
Stayed 2 nights in Oct 2024