Vacations Close To Islands Initiative Preserve

I booked 2 rooms. Several days before my stay, I messaged the hotel and asked that the rooms be adjoining if possible but if not to be near each other or worst case at least on the same floor. I never heard back. The day of my trip I called the hotel and spent 45 minutes total between the hold time and speaking with a representative. She contacted the hotel and spoke to someone about my request and they advised no adjoining rooms were available but that they could get me in 2 close rooms on the 4th floor and I was advised that everything would be noted and be ready when I got there. When I arrived, I was advised they knew nothing about my request and said that only 1 of my rooms was ready (at check-in time) and that it would be 1-2 hours before my other room was available and they would have to see about getting it on the same floor. Very frustrating since I had messaged and spent 45 minutes of my time on a call to only be told none of it mattered. The gentleman checking me in didn't even apologize. Ended up we got another room on the same floor, but it was not close and was across the building. I've stayed at this hotel many times and really like it. It's always clean and has great amenities and this is the first time I've had problems with the actual customer service or booking.

Great just wish parking wasn’t so expensive

Very small homelike with friendly staff. We will be back for a future stay!

Currently limited parking. Staff was excellent! Terrance and Jackie were so helpful and kind to us at breakfast. Really was accommodating to the grandchildren.

We stay at the AC Hotel twice a year for my wife’s appointments at Mayo, and it’s become our go‑to place. The staff is always extremely friendly, and the rooms are consistently comfortable with great bedsheets. I want to give a special thank‑you to the Manager. A month ago, I had a reservation but ended up hospitalized the same day. They were kind enough to refund my money, and I truly appreciated that level of care. The gym is adequate, but the hydration stations definitely need better monitoring — they were extremely dirty during this stay. Also, a small note: the toilet seat closes very loudly, which made me feel bad for anyone staying below us. Outside of those minor issues, this is still a five‑star stay for us every time.

Top Notch Customer Service! Carl at the front desk was super helpful and explained everything I needed to know to maximize the enjoyment of my stay. My suite was very clean, and quite large.