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Hotel Masam

Property class: 2.5

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Photo gallery for Hotel Masam

Reception - Hotel Masam (Isla Mujeres)
Living area - Hotel Masam (Isla Mujeres)
Living area - Hotel Masam (Isla Mujeres)
Room - Hotel Masam (Isla Mujeres)
Exterior - Hotel Masam (Isla Mujeres)
Close to Isla Mujeres Ferry Terminal and North Beach, Hotel Masam provides amenities like a rooftop terrace. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Queen Bed

Room

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Triple Room

Room

Economy Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Located near a boardwalk/promenade, Hotel Masam is in Centro - Supmza 001, a neighborhood in Isla Mujeres. Isla Mujeres Ferry Terminal and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Garrafon Natural Reef Park and Parque de los Suenos are also worth visiting. Visit our Isla Mujeres travel guide
Map
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400

What's nearby

  • A narrow street lined with colorful buildings, parked motorcycles, and a woman walking down the road.
    Miguel Hidalgo
    1 min walk - 0.0 miles
  • A beach with clear turquoise water, palm trees, and a thatched-roof structure.
    North Beach
    5 min walk - 0.3 miles
  • Parador Fotográfico
    3 min walk - 0.2 miles
  • Isla Mujeres Cemetery
    5 min walk - 0.3 miles
  • Faro de Punta Norte
    6 min walk - 0.4 miles

Restaurants

  • Luna Grill
    2 min walk
  • Los Tacos De Humo
    1 min walk
  • El Patio
    1 min walk
  • Al Natural
    1 min walk
  • Cafe Mogagua
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • No elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Masam pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Masam?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Masam?

Check-out is at noon. Late check-out is available for MXN 300 (subject to availability).

Where is Hotel Masam located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Reviews

Hotel Masam Reviews

7.8

Good

8.2

Cleanliness

7.4

Amenities

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 31 out of 77 reviews
Rating 8 - Good. 19 out of 77 reviews
Rating 6 - Okay. 16 out of 77 reviews
Rating 4 - Poor. 6 out of 77 reviews
Rating 2 - Terrible. 5 out of 77 reviews

Reviews

Verified review

10/10 Excellent

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, hotel is in ok condition
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness
On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.
Stayed 4 nights in May 2024
Verified review

4/10 Poor

Disliked: Property conditions & facilities
There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Stayed 5 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing staff
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location especially for a solo traveler
Stayed 7 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Staff was very helpful and GREAT LOCATION. Mattresses could use an upgrade but would stay here again.
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, comfortable
Stayed 4 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super!
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside.
Stayed 7 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water problems is all, but if you’re adaptable don’t worry:)
Stayed 9 nights in Feb 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Maintenance issues - only hot water
Stayed 1 night in Feb 2023
Verified review

6/10 Okay

Average for 1 night

Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

NO GO UNTIL FURTHER NOTICE

We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that.
Dust
Mold
No care
Dirty floor
Stayed 1 night in Dec 2022
Verified review

2/10 Terrible

El hotel que reservé está cerrado no habilitado
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Staff & service, amenities
Está bien Bien servixiio
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Sobre todo el muchacho que atiende
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la atención del personal, esta limpio, hay agua caliente y la cama es cómoda, cerca de restaurantes. Me gusto todo.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para hospedarse, de facil acceso y ubicado en la calle de restaurantes en la isla
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es pequeño y sencillo pero tiene una súper ubicación, estás en el centro de todo en la calle principal de restaurantes y tiendas. Súper cerca de la playa norte y también del puerto marítimo, me encantó su ubicacion!
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación, cerca del centro y de la playa. Buena atención del personal. La TV no cuenta con servicio de cable (no se utilizó), no cuenta con sillas y mesa de trabajo, se sienten los resortes de la cama.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buen ubicado. Nos han atendido muy bien! Lo recomiendo
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, el personal muy amable, solo las regaderas no sirven del todo bien, hacen mucho ruido