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Hotel Masam

2.5 star property
Colonial hotel in Isla Mujeres with a rooftop terrace

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Photo gallery for Hotel Masam

Exterior
Terrace/patio
Reception
Reception
1 bedroom, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, free WiFi, bed sheets

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Triple Room

Economy Triple Room | 1 bedroom, free WiFi, bed sheets

Economy Triple Room

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Map
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 miles
  • Isla Mujeres Ferry Terminal - 3 min walk - 0.2 miles
  • North Beach - 5 min walk - 0.3 miles
  • Cocal Beach - 1 min drive - 0.5 miles
  • Dolphin Discovery - 7 min drive - 3.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive

Restaurants

  • ‪luna Grill - ‬2 min walk
  • ‪Los Mariscos de Humo - ‬1 min walk
  • ‪Aroma Isla - ‬1 min walk
  • ‪Cafe Mogagua - ‬1 min walk
  • ‪Los Tacos de Humo - ‬1 min walk

About this property

Hotel Masam

Hotel near Isla Mujeres Ferry Terminal
A short walk from North Beach, Hotel Masam provides amenities like a rooftop terrace. Stay connected with free in-room WiFi.
Additional perks include:
  • Beach towels, tour/ticket assistance, and a reception hall
  • Concierge services, luggage storage, and wedding services
Room features
All guestrooms at Hotel Masam feature comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with bathtubs and soap

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • No elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Sayil Hotel
Hotel Masam Hotel
SAYIL HOTEL BOUTIQUE
Hotel Masam Isla Mujeres
Hotel Masam Hotel Isla Mujeres

Frequently asked questions

Is Hotel Masam pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Masam?

This property doesn't offer parking.

What time is check-in at Hotel Masam?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Masam?

Check-out is at noon. Late check-out is available for MXN 300 (subject to availability).

Where is Hotel Masam located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Hotel Masam Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 77 reviews
Rating 8 - Good. 19 out of 77 reviews
Rating 6 - Okay. 16 out of 77 reviews
Rating 4 - Poor. 6 out of 77 reviews
Rating 2 - Terrible. 5 out of 77 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10

Great location and amazing staff
Stayed 1 night in Sep 2022

8/10

Great location especially for a solo traveler
Stayed 7 nights in Apr 2023

8/10

Great location
Stayed 1 night in Sep 2022

10/10

Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!
Stayed 1 night in Jul 2024

10/10

Clean, friendly, comfortable
Stayed 4 nights in May 2023

8/10

Staff was very helpful and GREAT LOCATION. Mattresses could use an upgrade but would stay here again.
Stayed 3 nights in Jun 2022

6/10

On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.
Stayed 4 nights in May 2024

10/10

Super!
Stayed 1 night in May 2024

8/10

Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Stayed 1 night in Mar 2023

8/10

The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside.
Stayed 7 nights in Feb 2023

6/10

Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.
Stayed 1 night in Mar 2024

4/10

Maintenance issues - only hot water
Stayed 1 night in Feb 2023

6/10

We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that.
Dust
Mold
No care
Dirty floor
Stayed 1 night in Dec 2022

2/10

El hotel que reservé está cerrado no habilitado
Stayed 1 night in Dec 2024

10/10

Stayed 1 night in Jul 2024

10/10

Great location, hotel is in ok condition
Stayed 3 nights in Jul 2024

10/10

Stayed 3 nights in Jun 2024

8/10

Está bien Bien servixiio
Stayed 1 night in Jun 2024

10/10

Sobre todo el muchacho que atiende
Stayed 1 night in May 2024

10/10

Me gusto la atención del personal, esta limpio, hay agua caliente y la cama es cómoda, cerca de restaurantes. Me gusto todo.
Stayed 1 night in May 2024

10/10

Excelente lugar para hospedarse, de facil acceso y ubicado en la calle de restaurantes en la isla
Stayed 2 nights in May 2024

10/10

Stayed 4 nights in Feb 2024

10/10

El hotel es pequeño y sencillo pero tiene una súper ubicación, estás en el centro de todo en la calle principal de restaurantes y tiendas. Súper cerca de la playa norte y también del puerto marítimo, me encantó su ubicacion!
Stayed 1 night in Jan 2024

4/10

There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Stayed 5 nights in Nov 2023

6/10

Stayed 7 nights in Jun 2023