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Rustic Hotel Isla Mujeres

2.0 star property

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Photo gallery for Rustic Hotel Isla Mujeres

An aerial view of a coastal town with a marina, buildings, and a beach. - Rustic Hotel Isla Mujeres (Isla Mujeres)
Two single beds with white linens and blue pillows, a wooden headboard, and a beach-themed painting on the wall. - Rustic Hotel Isla Mujeres (Isla Mujeres)
A sign for Rustic Hotel with a rustic design, a door, and a small outdoor area with a stone border. - Rustic Hotel Isla Mujeres (Isla Mujeres)
A hotel reception area with a check-in desk, a wall-mounted sign, a staircase, and a sign indicating room numbers. - Rustic Hotel Isla Mujeres (Isla Mujeres)
A bathroom with a large white sink, a mirror, and a towel hanging on the wall. - Rustic Hotel Isla Mujeres (Isla Mujeres)
Close to Isla Mujeres Ferry Terminal and North Beach, Rustic Hotel Isla Mujeres has plenty to offer. Stay connected with free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Queen Bed Suite

A neatly made bed with white linens and a single patterned pillow, flanked by two nightstands with a simple design.

Queen Bed Suite

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Queen Bed Suite with Balcony

A neatly made bed with white linens and a red accent pillow, a wooden headboard, and a small bedside table.

Queen Bed Suite with Balcony

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for King Bed Suite with Balcony

A bedroom with a bed, a macrame curtain, a painting, and a view through the window.

King Bed Suite with Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Bed Suite

Two single beds with white linens and teal pillows, a wooden headboard, a nightstand, and a wall-mounted power outlet.

Double Bed Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located near the beach, Rustic Hotel Isla Mujeres is in Centro - Supmza 001, a neighborhood in Isla Mujeres. Isla Mujeres Ferry Terminal and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cancun Mall and La Isla Shopping Mall. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Parque de los Suenos are also worth visiting. Visit our Isla Mujeres travel guide
Map
Av. Francisco I. Madero 8, Isla Mujeres, QROO, 77400

What's nearby

  • A narrow street lined with colorful buildings, parked motorcycles, and a woman walking down the road.
    Miguel Hidalgo
    2 min walk - 0.1 miles
  • A crowded beach with clear turquoise water, palm trees, and boats in the background.
    North Beach
    3 min walk - 0.2 miles
  • Faro de Punta Norte
    5 min walk - 0.3 miles
  • beach near Centro
    5 min walk - 0.3 miles
  • Isla Mujeres Cemetery
    6 min walk - 0.4 miles

Restaurants

  • Luna Grill
    1 min walk
  • Isla Burger
    3 min walk
  • Mocambo Lancheros
    1 min walk
  • Sonny's Pizza
    3 min walk
  • Cockteleria Picus
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (once per stay)

Accessibility

  • No elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Rustic Hotel Isla Mujeres pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Rustic Hotel Isla Mujeres doesn't offer parking.

What time is check-in at Rustic Hotel Isla Mujeres?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Rustic Hotel Isla Mujeres?

Check-out is at 11:00 AM.

Where is Rustic Hotel Isla Mujeres located?

Located in Centro - Supmza 001, this hotel is steps from Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Reviews

Rustic Hotel Isla Mujeres Reviews

7.4

Good

8.0

Cleanliness

6.6

Amenities

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 18 out of 40 reviews
Rating 8 - Good. 7 out of 40 reviews
Rating 6 - Okay. 6 out of 40 reviews
Rating 4 - Poor. 3 out of 40 reviews
Rating 2 - Terrible. 6 out of 40 reviews

Reviews

Verified review

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my time at the rustic hotel, its location was perfect just minutes from the ferry, a couple blocks to the beach and a couple blocks from the Main Street. Everything I needed during my time on the island was within walking distance. The room was clean and the staff was super friendly.
Stayed 7 nights in Nov 2025
Verified review

6/10 Okay

Lini

Disliked: Amenities
When we got there, the WiFi was down so no WiFi during the stay. No toilet paper in the room, they cleaned the toilet but was not fully rinsed, some detergent was left on the toilet seat. Mosquitoes in the room. Front desk staff was friendly and helpful!
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Victoria Caeli

Liked: Cleanliness
Disliked: Amenities
The staff was so kind, helpful and welcoming, but in fairness to other travelers I'm sharing my unfavorable opinion of the stay. The room was clean but very spare, just one very bright overhead light with the switch by the door necessitating my phone light to see my way back to the bed. There were no windows except onto the interior public hallway also brightly lit, and no public space to sit or get fresh air. The room is claustrophobic, all white with a single white sheet for comfort at night. Needing air I sat on the doorstoop at night, directly into someone's spilled beer. The bed is hard, so if you have fibromyalgia like me it's a nightmare: I hurt all over today and barely slept. The safe was broken also. The room was inexpensive but not worth it: I regret not just leaving before it got too late. I feel badly leaving this review because the young couple running the place was so wonderful and I'm reluctant to hurt anyone's small business, but if I'd had this info ahead of time I would have chosen a different hotel. It might be fine for young travelers needing a very basic crash pad though! Owners: please place a bedside light and provide a blanket, and perhaps a chair or bench outside of the entry to prevent midnight beer-sitting on the stoop!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very good. It didn’t have a fridge and the bathroom was small. But very good experience.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Adam Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Good for a quick stay. Don’t expect much. Clean, simple and convenient! Perfect for a quick weekend stay. Staff pretty much leave you alone. No one really helps. They aren’t even there much. There was a lady at the desk once or twice but she didn’t even look up form her phone to acknowledge us. No towels or blankets.
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Taner

Disliked: Cleanliness, amenities
Our shower tap was broken. It wasnt coming the water. When ı Said ı want to change mu room, they didn’t care about it and they just focused the tap, aldı second day when ı took shower ,the water vur of in middle of my shower, my husband fixed but still the water wasnt come too much,.also they didn’t come to my room for cleaning , I don’t know why
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Jesse

Liked: Cleanliness
Disliked: Property conditions & facilities
I know you get for what you pay for, and I wasn’t expecting a 5 star hotel but… I only stayed 1 night in this place. There was no hot water coming out of the shower and no type of water pressure. The door to the bathroom would not close. I spoke with the front desk about my concern and they said they would try to move me to a different room. One room they checked had no A/C so they checked another room. The second room had the same problem (no hot water) I asked if I could just change hotels and get a refund for the days I wouldn’t be there. I was told they couldn’t do it and would need to call Expedia for a refund. I called Expedia and they said they would need to reach out to the hotel first. I told them I would be changing hotels regardless for the remainder of my stay and they said they understood . I was told they would get back to me about a refund. I received an email the next day saying I would not be refunded because the hotel didn’t want to refund me. I would not recommend this hotel. Only thing good about this place is the A/C .
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Tyler

Disliked: Cleanliness, staff & service, amenities
Bathroom did not have a knob installed and I could not access the bathroom after I closed the door. Took 4 hours to gain access. It was a known issue before I checked in. Room was not very clean
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Tracy

Disliked: Amenities
The front desk staff was courteous. When I arrived in the room there was no toilet paper. The beds only have thin sheets ( no blankets). I arrived on a Wednesday and my room wasn't cleaned until Sunday. I had requested and spoke with the front desk each morning about it and they promised it would be clean (it wasn't) the towels were crisp, not soft. I do not recommend this place if you're staying more than 1 maybe 2 nights
Stayed 7 nights in Dec 2025
Verified review

4/10 Poor

Maria

TV didn’t work, which was a bumper since we wanted to unwind after a long day of exploring. Room only had one night stand, and no table. Did have a closet, the vault didn’t work. Bathroom was really small. I am 5 foot 9 inches and I barely was able to sit on the toilet with my knees hitting the wall. Shower was also awkwardly small. I had to put our bathroom stuff on top of the toilet water tank since the small glass shelve above the sink, wasn’t mounted properly/loose. Also a few of locals were getting drunk in front of the hotel. My wife and I could hear them talk bad about the tourists. Would have been nice to have the TV working, so we didn’t have to hear those drunks.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! We booked 3 nights here, 1st we arrived the door to our room was wide open, the room was not clean there was paint on the sheets, a pubic hair in the drawer, & the bathroom smelled of sewage as soon as you turned the fan on, in the morning we told reception about the issue and we recorded the whole conversation to which she called the owner & come to find out that room was not supposed to be booked at all for that issue & they had overbooked their hotel & put us in a room that was not supposed to be booked so they told us they would transfer one nights stay & give us another room with a bigger bed. when we went to change rooms the bed was not any bigger & i had to go get upset again for them to give us another room as we had booked room with 2 beds as we had 3 ppl staying, finally got a king size bed even though still not acceptable for 3 ppl, then the next day we had to move rooms again, every day we had to say we have not recieved the etransfer yet where is it? it was always we will send it shortly, we had to waste every day around 2 pm to change rooms the last day we came back the maid had left our door wide open w/ our luggage, passports in there(safes dont work)i was livid & said i want at least 50% of money back! Checkout day still no money but employee gave us some of his cash as i was calling cops & said i dont want trouble send it back when u recieve refund from expedia, owner declined to refund us on expedia! We are still owed about $700 mxn!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Omar Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad nos atendieron súper bien. Rubén en recepción muy atento, nos dio muy buena recomendaciones y nos apoyó en todo lo que necesitamos. Excelente opción, esperamos volver pronto.
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Mykyta

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
En general no esta bien mantenido, toallas sucias, sabanas con manchas, puerta en nuestra habitación estaba rota si cerrarse, en general falta mantenimiento
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Jessika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación Habitación limpia y segura Si volveria
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Cirse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación cerca de la playa
Stayed 3 nights in May 2026
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación a unos 2 min caminando de ultramar, 10 min de playa norte caminando, el personal fue amable.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar y muy buena ubicación, A dos minutos caminando del ferry y unos 10 minutos caminando a playa norte 👌
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Isaac

Liked: Cleanliness, staff & service
Disliked: Amenities
Excelente ubicación
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
La TV muy antigua y ni siquiera la pudimos ver.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities
Hotel céntrico, cómodo, limpio. Perfecto para estancias cortas.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Bra tryck i duschen.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Nicolás

Liked: Cleanliness, staff & service, amenities
Muy amables y excelente ubicación.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

José Neguib

La habitación es pequeña pero limpia y confortable. La ubicación es lo mejor del hotel a 2 cuadras de la terminal de ultramar y cerca de playa norte
Stayed 1 night in Dec 2025