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Hotel Casa Caracol

2.0 star property
Hotel in Isla Mujeres, 4-minute walk to Isla Mujeres Ferry Terminal

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Photo gallery for Hotel Casa Caracol

Front of property - Hotel Casa Caracol (Isla Mujeres)
Basic Studio Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets - Hotel Casa Caracol (Isla Mujeres)
Exterior - Hotel Casa Caracol (Isla Mujeres)
TV - Hotel Casa Caracol (Isla Mujeres)
TV - Hotel Casa Caracol (Isla Mujeres)
Close to Isla Mujeres Ferry Terminal and North Beach, Hotel Casa Caracol provides amenities like dry cleaning/laundry services. Stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Basic Room

Basic Room | Iron/ironing board, free WiFi, bed sheets

Basic Room

Highlights

Air conditioning
TV
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
TV
Private bathroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Bed

View all photos for Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

Basic Studio Suite, 1 Double Bed

Highlights

Air conditioning
Kitchenette
Mini-fridge
TV
Private bathroom
Cookware/dishes/utensils
Stovetop
Located on the top floor
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Centro - Supmza 001, a neighborhood in Isla Mujeres, is home to Hotel Casa Caracol. Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Isla Mujeres travel guide
Map
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400

What's nearby

  • Exploring the lovely streets of Isla Mujeres. #OnTheRoad
    Miguel Hidalgo
    1 min walk - 0.0 miles
  • High-speed ferry at the terminal of Isla Mujeres waiting for passengers to return to Cancun.
    Isla Mujeres Ferry Terminal
    3 min walk - 0.2 miles
  • Norte Beach which includes swimming, a sandy beach and tropical scenes
    North Beach
    5 min walk - 0.3 miles
  • beach
    3 min walk - 0.2 miles
  • Isla Mujeres Cemetery
    5 min walk - 0.3 miles

Restaurants

  • El Patio
    1 min walk
  • Los Mariscos De Humo
    1 min walk
  • Los Burritos
    2 min walk
  • Cafe Mogagua
    1 min walk
  • Aroma Isla
    1 min walk

About this property

Hotel Casa Caracol

Hotel near North Beach
Close to Isla Mujeres Ferry Terminal, Hotel Casa Caracol provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Luggage storage, smoke-free premises, and a gift shop
Room features
All guestrooms at Hotel Casa Caracol offer comforts such as air conditioning, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Showers and shampoo

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch TV

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 003-007-006598

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Casa Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Casa Caracol?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa Caracol?

Check-out is at 11:00 AM.

Where is Hotel Casa Caracol located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Reviews

Hotel Casa Caracol Reviews

8.8

Excellent

9.4

Cleanliness

8.0

Amenities

9.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 9 out of 15 reviews
Rating 8 - Good. 3 out of 15 reviews
Rating 6 - Okay. 3 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is excellent for the price. The location is perfect, it is very clean, and the staff is super nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew

They were nice, it was clean and great location
Stayed 4 nights in Apr 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Stayed 3 nights in Feb 2025

6/10 Okay

steven

Liked: Cleanliness, staff & service, amenities
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
Stayed 4 nights in Apr 2025

6/10 Okay

GLORIA

Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be demolished and start new
Stayed 1 night in Jul 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Stayed 1 night in Apr 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento, los encargados fueron muy amables
Stayed 1 night in Apr 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y adecuado.

La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .
Stayed 3 nights in Mar 2025

10/10 Excellent

Rainier

Stayed 2 nights in Mar 2025

10/10 Excellent

Necla

Stayed 3 nights in Feb 2025