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HOTEL CARACOL ISLA MUJERES

Property class: 2

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Photo gallery for HOTEL CARACOL ISLA MUJERES

A pathway leading to a beach, surrounded by lush greenery and palm trees, with string lights illuminating the path. - HOTEL CARACOL ISLA MUJERES (Isla Mujeres)
A hotel room with a bed, ceiling fan, bedside tables, and a view of the pool area. - HOTEL CARACOL ISLA MUJERES (Isla Mujeres)
A room with a bed, a dining table with chairs, a ceiling fan, a window with curtains, a microwave, and a small kitchenette. - HOTEL CARACOL ISLA MUJERES (Isla Mujeres)
An outdoor seating area with a swing set, a round table, and benches. - HOTEL CARACOL ISLA MUJERES (Isla Mujeres)
A modern indoor swimming pool with multiple lounge areas, a covered seating area, and a view of the surrounding greenery. - HOTEL CARACOL ISLA MUJERES (Isla Mujeres)
Close to Isla Mujeres Ferry Terminal and North Beach, HOTEL CARACOL ISLA MUJERES provides amenities like a garden. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

A hotel room with a bed, ceiling fan, bedside tables, and a view of the pool area.

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

A hotel room with two beds, a ceiling fan, a window with curtains, and a bedside table.

Family Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room

A neatly made bed with a dark bedspread, two bedside tables with lamps, and an air conditioning unit above the bed.

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Centro - Supmza 001, a neighborhood in Isla Mujeres, is home to HOTEL CARACOL ISLA MUJERES. Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cancun Mall and Plaza Las Americas. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Isla Mujeres travel guide
Map
Av. Francisco I. Madero SN, 9981224335, Isla Mujeres, QROO, 77400

What's nearby

  • A narrow street lined with colorful buildings, parked motorcycles, and a woman walking down the road.
    Miguel Hidalgo
    2 min walk - 0.1 miles
  • A tropical resort with thatched-roof huts, palm trees, and a wooden deck.
    North Beach
    3 min walk - 0.2 miles
  • Faro de Punta Norte
    5 min walk - 0.3 miles
  • beach near Centro
    5 min walk - 0.3 miles
  • Isla Mujeres Cemetery
    6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    114 min drive

Restaurants

  • La Playita Isla Mujeres
    3 min walk
  • Luna Grill
    1 min walk
  • Isla Burger
    3 min walk
  • El Patio
    3 min walk
  • Cafe Mogagua
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number 003-007-007133/2025

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM

Frequently asked questions

Does HOTEL CARACOL ISLA MUJERES have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is HOTEL CARACOL ISLA MUJERES pet-friendly?

No, pets are not allowed at this property.

How much is parking?

HOTEL CARACOL ISLA MUJERES doesn't offer parking.

What time is check-in at HOTEL CARACOL ISLA MUJERES?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at HOTEL CARACOL ISLA MUJERES?

Check-out is at 11:30 AM.

Where is HOTEL CARACOL ISLA MUJERES located?

Located in Centro - Supmza 001, this hotel is steps from Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HOTEL CARACOL ISLA MUJERES Reviews

8.8

Excellent

9.4

Cleanliness

9.8

Amenities

9.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 12 out of 16 reviews
Rating 8 - Good. 2 out of 16 reviews
Rating 6 - Okay. 0 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

Reviews

Verified review

10/10 Excellent

evrim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, lovely garden and comfortable rooms — I definitely recommend it.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Esperanza

Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly, room was super clean and comfortable. Hotel is small and private so our stay was pleasant. I recommend this hotel and will definately consider staying here next time I travel to Isla Mujeres.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Clean and good hot water !
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Johanne Lie

Liked: Cleanliness, staff & service, amenities
Beautiful room with everything you need (fridge, coffee maker, soaps, TV with Netflix log in). WiFi was good. There were both a ceiling fan and AC. They offer beach towels, but don't have very many, so make sure you ask early or bring your own. All in all the room was very comfortable. Location is good, 10 mins walk to the North beach and 3 min walk from the main street. 3 mins to the ferry terminal. The staff was polite enough, but not very friendly. We felt like we were an annoyance to them, when we should have felt welcome.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and centrally located. Only issue was that the towels were not in good condition. They were clean but looked old. Aside from that, all else was great. I highly recommend it.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

deven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the private pool!!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central hotel small and quiet.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Celci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, volvería a hospedarme
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy lindo cómodo y te hace sentir excelente….
Stayed 3 nights in Jun 2025
Verified review

2/10 Terrible

Jenifer

Disliked: Cleanliness, property conditions & facilities, room comfort

Pésima y terrible experiencia en este hotel.

Pésimo hotel, instalaciones demasiado gastadas, mi mamá sufrió una caída fuerte por no tener señalamientos de escalones, el piso de la entrada es irregular, y al comentarlo con el personal de recepción, no dijeron nada, solo sonrieron. No se puede descansar pues al lado hay un bar ruidoso y la habitación no tiene privacidad, las cortinas no pueden permanecer abiertas ya que se ve toda la habitación por dentro, además de que había muchos moscos. Las fotos del hotel son engañosas, las áreas verdes y la alberca son demasiado pequeñas. En general fue una terrible estancia por el precio que se pagó. Tuvimos que cambiar de hotel al día siguiente y por unos pesos más, tuvimos una estancia maravillosa en otro hotel. Sugerencia no te hospedes si vienes con personas de la tercera edad o niños pequeños.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket trevligt samt prisvärt hotell på Isla Mujeres. Fint och fräscht.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Cesar

Stayed 2 nights in Jun 2026
Verified review

2/10 Terrible

Jose Luis

Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025