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Balu Hotel

2.0 star property

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Photo gallery for Balu Hotel

Rooftop terrace - Balu Hotel (Isla Mujeres)
Living area - Balu Hotel (Isla Mujeres)
Front of property - Balu Hotel (Isla Mujeres)
Basic Double Room, Balcony, Partial Ocean View | Free WiFi - Balu Hotel (Isla Mujeres)
Front of property - Balu Hotel (Isla Mujeres)
Located close to Isla Mujeres Ferry Terminal and North Beach, Balu Hotel provides a rooftop terrace and a library. Stay connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Basic Double Room, Balcony, Partial Ocean View

Basic Double Room, Balcony, Partial Ocean View | Free WiFi

Basic Double Room, Balcony, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Free WiFi

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Free WiFi

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Shared Dormitory, Women only

Standard Shared Dormitory, Women only | Free WiFi

Standard Shared Dormitory, Women only

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Bunk Beds

View all photos for Business Double Room

Business Double Room | Free WiFi

Business Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi

Basic Shared Dormitory

  • 1 bedroom
  • Sleeps 1
  • 4 Twin Bunk Beds

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi

Basic Shared Dormitory

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 4 Twin Bunk Beds

View all photos for Standard Quadruple Room, 1 Bedroom

Standard Quadruple Room, 1 Bedroom | Free WiFi

Standard Quadruple Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Quadruple Room

Classic Quadruple Room | Free WiFi

Classic Quadruple Room

  • Partial sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room

Comfort Room | Free WiFi

Comfort Room

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room

Panoramic Room | Free WiFi

Panoramic Room

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Triple Room

Comfort Triple Room | Free WiFi

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Centro - Supmza 001, a neighborhood in Isla Mujeres, is home to Balu Hotel . Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore North Beach and Langosta Beach. Playa Tortugas and Tortuga Beach are two other places to visit that come recommended. Visit our Isla Mujeres travel guide
Map
Av Jurez SM 01 MZ 08 LT 08, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo
    Miguel Hidalgo
    3 min walk - 0.2 miles
  • North Beach
    North Beach
    8 min walk - 0.5 miles
  • beach near Centro
    8 min walk - 0.5 miles
  • Faro de Punta Norte
    9 min walk - 0.5 miles
  • Isla Mujeres Cemetery
    9 min walk - 0.5 miles

Restaurants

  • Luna Grill
    4 min walk
  • MARINA BARTOLOMÉ
    2 min walk
  • Sonny's Pizza
    4 min walk
  • Los Mariscos De Humo
    6 min walk
  • M7 Beach
    6 min walk

About this property

Balu Hotel

Hotel near Isla Mujeres Ferry Terminal
Located close to North Beach, Balu Hotel provides a rooftop terrace and a library. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Luggage storage, a front-desk safe, and tour/ticket assistance
Room features
All guestrooms at Balu Hotel feature comforts such as air conditioning, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and soap

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Does Balu Hotel have a pool?

Yes, this property has an outdoor pool.

Is Balu Hotel pet-friendly?

Yes, Balu Hotel allows cats and dogs (limit 1 total).

How much is parking?

Balu Hotel doesn't offer parking.

What time is check-in at Balu Hotel ?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Balu Hotel ?

Check-out is at 11:00 AM.

Where is Balu Hotel located?

Located in Centro - Supmza 001, this hotel is within a 10-minute walk of Isla Mujeres Ferry Terminal and North Beach.

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Reviews

Balu Hotel Reviews

8.2

Very Good

8.4

Cleanliness

7.4

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 18 out of 35 reviews
Rating 8 - Good. 7 out of 35 reviews
Rating 6 - Okay. 5 out of 35 reviews
Rating 4 - Poor. 4 out of 35 reviews
Rating 2 - Terrible. 1 out of 35 reviews

Reviews

Verified

8/10 Good

Ava

Liked: Cleanliness, amenities
We loved Alise and all the staff! No bugs, no worries, friendly people. Cute kitties are a bonus ! Very great location for walkers and foodies :) we would definitely return!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Balu Hotel was amazing for our family! We live on the island and wanted to do a staycation for our daughter's birthday. We really appreciated the staff being so kind and welcoming. Loved that our dogs were allowed the rooms allowed easy access for them to go outside. The pool was great - our daughter couldn't get enough of it. The hotel itself was wonderful on its own, and it is in a fantastic district where you can walk to anything your heart desires - restaurants, parks, beaches. Already planning our next staycation here. Thanks for a great stay!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel Bali Isla Mujeres was amazing! From the moment we arrived, the staff was super friendly and made us feel right at home. The place has a peaceful, tropical vibe, perfect for relaxing and enjoying the island. The rooms are clean, comfortable, and beautifully decorated — you can tell they pay attention to every detail. The location is excellent too, just a short walk from the beach, restaurants, and the main attractions. It’s a great spot for anyone looking for comfort, great service, and a chill atmosphere. I’d definitely stay here again and recommend it to anyone visiting Isla Mujeres!
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Kimberley

Liked: Staff & service
Staff at the property were lovely! You sort of get what you pay for, it’s nice they’ve made the effort to modernise the property but you can tell it’s still a little worn. But as mentioned you get what you pay for. One down side was the water ran really low on our last night, only to wake up the following morning with the toilet not flushing and no water coming out of any taps. I had to use a water bottle to get water out of the pool so the toilet would flush.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and well kept for the price.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Laurie

We asked for two beds and got one twin and one double bed… a challenge to fit 4 people this way. The staff was very friendly though.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Hilda

Liked: Cleanliness, staff & service, room comfort
Great staff! Have nothing but nice things to say about the staff. Water pressure in shower was horrid, and water pressure in sink was so strong it splashes water everywhere when you turn it on.
Stayed 4 nights in Oct 2025
Verified

4/10 Poor

Juana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s wasn’t good for me
Stayed 6 nights in Jun 2025
Verified

8/10 Good

LUIS MIGUEL

Los colchones no están en buenas condiciones, en las 2 camas se sentían los resortes metálicos, muy incómodos
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Francisco Rubén

Liked: Cleanliness, staff & service
La habitación es muy basica pero amplia.. no tiene TV ni espacios para colocar o colgar ropa.. el personal es muy amable, aunque tienes que indicar que te hagan la limpieza si no, no la hacen.. en general es buen hotel para descansar y pasar el dia conociendo la isla..
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Jose Nathaniel

Liked: Cleanliness, staff & service
La habitación era muy amplia y cumplía con lo necesario. La cama mas cercana al balcón rechinaba mucho y cerca de la puerta, el techo y pared no tenían recubrimiento. Lupi en la recepción fue genial.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Miriam Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, está muy cerca de la llegada del ferri y cómoda para descansar, no tiene tv las habitaciones pero después de estar todo el día fuera no hace falta tv
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Venus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato fue excelente, nos ayudaron con información para hacer de nuestra estadía una experiencia acogedora. El detalle del café por la mañana se agradece mucho. Lupi es una gran persona y sin duda nos gustaría regresar con ella
Zona de alberca
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Santiago

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La habitacion y la atencion super bien, pero el baño daba mucho que desear con sus instalaciones hidraulicas
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Abigail

Liked: Cleanliness, amenities, property conditions & facilities
El personal increíbles y muy claras, las habitaciones muy limpias, a 2 cuadras del muelle, todo excelente y un muy buen precio
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito, sencillo y céntrico. Con una alberca para disfrutar luego de ir a la playa
Stayed 1 night in Sep 2025
Verified

8/10 Good

Carlos Alberto

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es justamente como se ve en las fotos, los detalles de madera en los balcones, la alberca, la habitación estaba limpia y tenía aire acondicionado. Precio accesible acorde a lo que recibimos. En cuanto a las áreas de mejoras, la regadera acumulaba el agua debido a que el declive estaba al lado contrario de la coladera. Y quizá la terraza en el techo podría estar mejor adecuada y estaría súper genial si lo acondicionaran mejor. Pero en general fue buena experiencia en la estancia. Cerca del ferry y no muy lejos de playa norte. Solo está un poco escondido.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jean François

Liked: Amenities
Perfecto
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Alexane

Liked: Cleanliness, amenities
J’ai passé un excellent séjour avec mon copain. Le personnel est adorable, la chambre est impeccable et la piscine super agréable !! Je recommande fortement ☺️
Stayed 1 night in May 2025
Verified

2/10 Terrible

LUIS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo servico al cliente, mala atención.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Cristian emmanuel

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Heather

Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

jennifer

Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

LARS ERIC

Stayed 1 night in Jan 2026