The location of the hotel was excellent. 10-15 minute walk to downtown plaza, with many dining/bar choices in between. The beach was probably the best in the area with attentive wait staff to serve beverages while relaxing. The mini store next door was perfect for snacks and beverages.
The hotel dining staff was excellent as well as the daily morning breakfast buffet.
The hotel front desk staff was the complete opposite. They missed the mark on their warmth and hospitality, and not as welcoming, which was a disappointment. But they sure explained the rules if you lost a towel from the hotel room. They also failed to mention the rooftop bar and Japanese restaurant was closed for remodeling.
The room we stayed in was very basic and plain. Only a couple of power outlets, hairdryer, small fridge (have to pay $$ for beverages if you take one) and room safe. Sorry, no coffee maker! However, we opted for the swim-out, which made up for everything else not so good. It was a great way to unwind after a day on the beach and the humidity. Staff cleaned and added chemicals daily to the swim-out pool.
We booked an evening excursion through the hotel, but canceled after waiting over 30 minutes with no communication from hotel staff, other than telling us they were on their way.
The hotel grounds was beautifully maintained.
Overall, we enjoyed our stay, and due to the location and cost, we will consider staying there again.