Irasburg Vacations

The front desk staff were very friendly and helpful. I can't say the same for the breakfast buffet lady. I asked if there were anymore French Vanilla creamers and she said what was there was there and didn't appear to want to be bothered. But, breakfast was pretty good for a hotel buffet. The room was clean and the bed was VERY comfortable. However, the hotel walls are quite thin and you can hear everything in the hallways and the rooms next door. We had elephants above us stomping around for a good hour almost every night---we did not complain to hotel management because it usually stopped right before bedtime. I was somewhat disappointed in the fitness room as there was only one 8 lb weight and I was hoping for more variety in equipment. There was certainly room in the facility to put a fitness machine for pull downs, etc. The pool was freezing even though it was heated and a adequate enough size to do laps in. We liked the location of the hotel, close to highways, shopping, Burlington, and the Lake Champlain rail trail.

The rooms were clean and spacious. The kitchen was well stocked. The shuttle to Lot 6 was nice. The map was useless for finding things. Too many things were closed on Monday.

DO NOT STAY HERE——What should have been a relaxing stay turned into an infuriating and exhausting ordeal due to gross negligence and unprofessional conduct by the property management company overseeing this privately owned condo. On my second day I left briefly for breakfast and after I returned I was shocked to discover that the door code to my condo did not work, leaving me locked out of the property. I called the property management office multiple times before anyone answered. When I finally did get through, I was placed on hold for over 50 minutes before anyone offered assistance. Being stranded outside the property that I paid for is completely unacceptable. Also the shower-head broke off, rendering one of the bathrooms unusable. I was happy to pay the nightly rate but I requested a refund of the property management fee, given that the services it supposedly covered—responsiveness, maintenance, and reliable access—were nonexistent. My request was denied, and instead I was offered a $250 voucher, which is entirely insufficient and frankly insulting given the circumstances. What I received was hours of inconvenience, unresponsiveness, and unacceptable conditions. I would NOT recommend this property as long as it’s being managed by Eurorentals.

Great location but front desk staffing was minimal at best. Waited