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Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6
Cleanliness
8.6
Location
8.4
Staff & service
8.4
Property conditions & facilities
Rating 10 - Excellent. 11 out of 21 reviews
10 - Excellent
11
Rating 8 - Good. 8 out of 21 reviews
8 - Good
8
Rating 6 - Okay. 0 out of 21 reviews
6 - Okay
0
Rating 4 - Poor. 1 out of 21 reviews
4 - Poor
1
Rating 2 - Terrible. 1 out of 21 reviews
2 - Terrible
1
Reviews
8/10 Good
Ricarda Yvonne
Dec 31, 2018
Liked: Cleanliness, room comfort
Overall ok but needs some maintenance and improvem
Its a relative new hotel but it already has some issues with maintenance. The bathroom where the sink is already is chipping. Breakfast is poor.
Pésima atención. Pague mi estancia y dijeron que no se habían podido comunicar con expedía y me negaron mi habitación. No pude hospedarme. Solicito el reembolso del pago a expedía
The hotel staff was excellent and very accommodating.
The only issue was the Expedia team failed to send the hotel my reservation information in a timely manner causing a somewhat embarrassing moment at check in. However the hotel staff allowed the stay while they waited to receive the confirmation info. When I checked out on Monday the same issue persisted, however the hotel staff were able to work it out.
Hotel staff A
Expedia C-
Nunca tienen la reservación cada vez que voy me entretienen en recepción y nunca encuentran mis reservas
Ricardo
Stayed 3 nights in Nov 2019
8/10 Good
Verified traveler
Oct 7, 2019
Liked: Staff & service, amenities
Although it was a regular room, it would beat most "mini suites" of other hotels -comes with a separate seating area with a big wide desk plus equipped with microwave and frig with all the glassware, dishes and silverwares. The room was clean, bright and spacious. The shower is better than most other local hotels. As with other Mexican hotels, it doesn't provide a small "wash towel" but just bring your own. The gym is sparse but everything worked, but somehow they no longer seem to provide water nor towels...and worse, no "sanitizeing towels" so you'll need to bring your own also. All the staff was attentive and responsive. The breakfast offerings had improved beating most others.
Muy buen precio y ubicacion, asi como limpieza del cuarto.
Verified traveler
Stayed 1 night in Aug 2019
8/10 Good
Verified traveler
Jul 10, 2019
Liked: Staff & service, amenities
The room is amazing - not only spacious, but equipped with microwave, frig and a VERY nice work table plus a sitting area - it's a mini-suite. The name (Stain) is unfortunate when translated to English. The property has all the great qualities and attributes that are tough and expensive to duplicate - location, nice secure parking area, wonderful room and a great look out (level 5) if the management could spruce things up; clean up all the stains-elevator area of each floor plus couch in the room (especially because it's a bed/couch!!!) and bring in new furnishing for buffet area so it's not so "college dorm" like. Finally, I'd like to see property install security cameras at parking entrance and parking area (more than 1).