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The Banjaran Hotsprings Retreat

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A swimming pool with a tiled edge, surrounded by lounge chairs and umbrellas, set against a backdrop of lush greenery and a mountainous landscape. - The Banjaran Hotsprings Retreat (Ipoh)
An outdoor bar area with a rustic stone wall backdrop, wicker furniture, and a bar counter with a bartender. - The Banjaran Hotsprings Retreat (Ipoh)
A traditional building with a covered walkway and a pond with water lilies. - The Banjaran Hotsprings Retreat (Ipoh)
An aerial view of a resort with a central swimming pool surrounded by dense greenery and a small lake. - The Banjaran Hotsprings Retreat (Ipoh)
View from property - The Banjaran Hotsprings Retreat (Ipoh)
Luxury
5.0 star property
9.6

Exceptional

Geothermal sanctuary in limestone caves

Thermal pools and private hot tubs offer serene soaking amid lush jungle with mountain views. Jeff's Cellar, a unique cave restaurant, serves nine-course artistic dining experiences. Free yoga sessions and meditation caves complement the natural hot spring sauna experience.

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

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Showing 8 of 8 rooms

View all photos for Water Villa (No Child Allowed)

A two-story building with a balcony, surrounded by lush greenery and a pond with lily pads.

Water Villa (No Child Allowed)

9.4 out of 10
Exceptional
(3 reviews)
  • Water view
  • 155 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Villa (No Child Allowed)

A hotel room with a large bed, bedside tables, a desk with a chair, and a view of greenery through the window.

Garden Villa (No Child Allowed)

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 261 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Lake Villa (No Child Allowed)

A four-poster canopy bed with a bench, bedside lamps, and a view of a brick wall through a window.

Lake Villa (No Child Allowed)

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Pool Villa (No Child Allowed)

A modern bedroom with a large bed, a sofa, and a decorative wall panel.

Two Bedroom Pool Villa (No Child Allowed)

  • Garden view
  • 522 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Grand Garden Villa (No Child Allowed)

A modern outdoor pool area with two lounge chairs, a small table, and a stone wall.

Grand Garden Villa (No Child Allowed)

  • Garden view
  • 261 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Water Villa (No Child Allowed)

Living area

Water Villa (No Child Allowed)

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Villa (No Child Allowed)

A bedroom with a bed, bedside table, lamp, chair, and a large window with a view of greenery.

Garden Villa (No Child Allowed)

  • Sleeps 2
  • 1 King Bed

View all photos for Lake Villa (No Child Allowed)

Room

Lake Villa (No Child Allowed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Located in Ulu Kinta, a neighborhood in Ipoh, The Banjaran Hotsprings Retreat is near a train station and on a lake. Geological Museum and Khizanat are cultural highlights, and some of the area's activities can be experienced at Royal Perak Golf Club and Meru Valley Golf & Country Club. Sunway Lost World Theme Park: Hot Springs & Night Park and GoChin Tambun Pomelo Agro Farm are also worth visiting. Take an opportunity to explore the area for water adventures such as rafting and other activities like golfing. Visit our Ipoh travel guide
Map
1 Persiaran Lagun Sunway 3, Ipoh, Perak, 31150

What's nearby

  • The entrance to Lost World of Tambun theme park, hotel, and spa.
    Lost World Tambun
    14 min walk - 0.8 miles
  • A traditional Chinese altar with incense, candles, and offerings.
    Concubine Lane
    15 min drive - 8.3 miles
  • Sunway Lost World Theme Park: Hot Springs & Night Park
    14 min walk - 0.8 miles
  • Ipoh Parade
    13 min drive - 7.6 miles
  • Aeon Station 18
    21 min drive - 11.6 miles

Getting around

  • Ipoh Railway Station
    11 min drive
  • Ipoh (IPH-Sultan Azlan Shah)
    20 min drive

Restaurants

  • Kedai Kopi Rossi
    14 min walk
  • dose coffee
    14 min walk
  • Restaurant Di Nijam
    12 min walk
  • Restoran Sajian Sazlee
    12 min walk
  • A&W Sunway City Ipoh DT
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free theme park shuttle
  • Free covered self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jeffs Cellar
  • Sky Bar
  • The Pomelo

Things to do

  • 3 hot springs
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 430 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Terrace

Full-service spa

  • 3 hot springs
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hot springs open from 7:00 AM - 7:00 PM
  • Hot springs water temperature - 104 ºF
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage

Accessibility

  • No elevator

More

  • 31 buildings
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools
Dining at Jeff's Cellar is available by reservation only and must be requested at least 48-hours before arrival. Reservations cannot be requested after check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 12 are not allowed at this adults-only property; all guests 12 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 500.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7 AM to 7 PM
Hot springs access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does The Banjaran Hotsprings Retreat have a pool?

Yes, this property has an outdoor pool. Pool access is from 7 AM–7 PM.

Is The Banjaran Hotsprings Retreat pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Banjaran Hotsprings Retreat?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at The Banjaran Hotsprings Retreat?

Check-out is at noon. Late check-out is available for a fee.

Does The Banjaran Hotsprings Retreat provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Banjaran Hotsprings Retreat located?

Located in Ulu Kinta, this luxury hotel is 0.7 mi (1.2 km) from Sunway Lost World Theme Park: Hot Springs & Night Park and within 6 mi (10 km) of GoChin Tambun Pomelo Agro Farm and Kinta City Shopping Centre. Ipoh Night Market and Geological Museum are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Banjaran Hotsprings Retreat Reviews

9.6

Exceptional

9.6

Cleanliness

8.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 341 out of 424 reviews
Rating 8 - Good. 68 out of 424 reviews
Rating 6 - Okay. 8 out of 424 reviews
Rating 4 - Poor. 6 out of 424 reviews
Rating 2 - Terrible. 1 out of 424 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeff's Celler was a great experience but remember it is a fine dining and is a set menu. It is a one time experience. The cave setting was great.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything is great especially the hospitality of the hotel’s staff is excellent.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful villa, great staff, unique dining experience and great amenities
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very pleasant stay. Room was very clean, comfortable, well serviced.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The room was clean and staff are helpful. Amenities in the room is outdated and need maintenance work or best a renovation.
A reflective view at hot spring
The public hot spring
Jeff cave dinning
Jeff Cave dinning
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friend, relax and very privacy resort feel. nice breakfast so much choice.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for a retreat! Property was beautiful, room was comfortable and relaxing, staff were friendly and helpful, Jeff's Cellar was a wonderful special dining experience. Highly recommend!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Banjaran Hotsprings Retreat was truly a dream. The facility is stunning, the staff polite and attentive and food/drinks/service were all impeccable. Will definitely be back and highly recommend to any fellow travelers.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best resort in Malaysia. Room is very clean and new. I strongly recommend to have dinner at Jeff’s Cellar.
Room have own hot spring bath and pool.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and amazing resort

Excellent hot springs and meditation resort. We added this hotel on our itinerary at the last minute and so glad we did! Not to be missed! They have a forest trail and great birding on the grounds
Our villa was over a lake and we had hot spring private pool in our villa!
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. A place for total relaxing. One night is not enough.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Love Banjaran and it has 1 of the coolest restaurants in the world, Jeff's Cellar
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amenities, facilities. The welcome pomelo. Staff are really lovely. Having your own pool and spa is fabulous My wife borrowed a bike to go for a ride with the family. The bikes are a bit old but fine but she took a tumble. They were great to help her out in terms of antiseptic etc.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. Food delicious. Options for puck up, drop off and for site seeing
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super relax with the hot spring and room super nice. However the gym equipment abit old , need maintenance
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very sweet and friendly & they left little treats in our room. I am also pregnant and they made my room very comfy with extra pillows and a pregnancy pillow
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most beautiful place we've stayed so far. Absolutely stunning, gives you an 'awe' effect. One of a kind experience. Amazing staff, service, facilities, location, surroundings and design. Not to mention Jeff's Cellar restaurant, a unique food journey. Oh yes, and fantastic breakfast...
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely you experience hospitality in a place where everything about the guest experience has been so well thought out that it truly approaches perfection. Stunning beautiful surroundings and grounds, landscaping, and architecture including interior decorating. And the staff go the extra mile in so many ways to make the guests’ experience not only restful but even beautiful.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely getaway

We’ve had a wonderful time celebrating our 10th year anniversary in this retreat. Staff is amazingly friendly and helpful. The resort amidst the lime caves is magnificent! The only pet peeve I had was the construction noise coming from the upcoming hospital next to the resort.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay at the Luxury Hot Spring Retreat exceeded all expectations. From the moment we arrived until the moment we departed, every aspect of our experience was flawlessly executed. The combination of luxurious amenities, impeccable service, and culinary delights left an indelible mark, promising a return visit in the near future. Without a doubt, this resort has secured its place as our go-to destination for indulgence and relaxation.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience for our wedding anniversary. The location is stunning, property and facilities are top notch and the service was incredible; each staff member was super friendly and went above and beyond to make our stay unforgettable. The food and incredible cave at Jeff’s cellar was definitely the highlight of our stay! Thanks a ton!
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a relaxing and beautiful place. I highly recommend the cave for dinner one night. It’s fine dining. The cave is so beautiful. It’s 250 million years old. Very romantic!
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights for our honeymoon and it was worth every penny. We were given swan towels and rose petals on the bed and a congratulatory little cake. The private hot springs and plunge pool in our villa were excellent and nice to lounge in the outside/inside living area during thunderstorm. The staff were lovely, welcoming, attentive and friendly. We will definitely be coming back to Ipoh just for this beautiful gem.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third visit to this beautiful oasis, and I am never disappointed. If you are a nature lover, this resort is for you. Beautiful natural setting, delicious food, well-trained and wonderful staff, with a geothermal hotspring jacuzzi and cool dipping pool in each villa. It is worth every cent you pay. I must mention some of the wonderful staff here - Ali, Ram, Chetan, Kin, Simon, Apple, Siva, Rubini and Livesh, who all make this place special. Kin was a class above the others as he took the time to explain each dish, and was always open to feedback. Ram and Chetan were just wondeful conversationalists and so very pleasant. The entire staff including reception, housekeeping, maintenance and grounds are just so friendly. Thank you guys from both of us.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique, relaxing and peaceful hotspring resort unlike any place we have been to. The resort really makes you feel special and welcome with all the extras and convinces provided. The resort and its surrounding feels like a small piece of rainforest heaven with its hot spring dipping ponds, villas with your own hotspring Jacuzzis and pools, free evening yoga and meditation classes, 2 meditation caves, ome natural hot spring heated sauna cave, a mitchelen star worthy restaurant set in a natural cave (jeffs cellar), and a bar on a mountain side overlooking the forest and natural geothermal pool. Jeffs cellar served the most amazing 9 course meal we've had and thier staff were all knowledgeable and welcoming. This resort is beyond words, and well worth the price.
Stayed 3 nights in Aug 2023