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Grand Serai Congress & Spa

5.0 star property
Luxury hotel with free breakfast and a fitness center

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Photo gallery for Grand Serai Congress & Spa

Front of property - evening/night
Lobby
Minibar, in-room safe, desk, blackout drapes
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Minibar, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Gym
  • Breakfast included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room

Minibar, in-room safe, desk, blackout drapes

Superior Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Sofa bed - single
Blackout drapes/curtains
Separate bedroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Minibar, in-room safe, desk, blackout drapes

Standard Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Sofa bed - single
Blackout drapes/curtains
Separate bedroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Standard Single Room

Minibar, in-room safe, desk, blackout drapes

Standard Single Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout drapes

Executive Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, blackout drapes

Executive Suite

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Traditional Suite, 1 Bedroom

Traditional Suite, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes

Traditional Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 40 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

Map
33, Dodonis Avenue, Ioannina, Epirus, 45221

What's nearby

  • Lake Pamvotis - 10 min walk - 0.6 miles
  • Archaeological Museum of Ioannina - 13 min walk - 0.7 miles
  • Ioannina Castle - 19 min walk - 1.0 mile
  • Perama Cave - 6 min drive - 3.5 miles
  • University of Ioannina Hospital - 7 min drive - 3.5 miles

Getting around

  • Ioannina (IOA-Ioannina National) - 15 min drive

Restaurants

  • ‪Ψησταριά Ακρόπολις - ‬6 min walk
  • ‪Το Στέκι - ‬5 min walk
  • ‪Άλλη Γεύση - ‬5 min walk
  • ‪Μάντζιος Καφέ-Ζαχαροπλαστείο - ‬4 min walk
  • ‪De-Tox - ‬1 min walk

About this property

Grand Serai Congress & Spa

Luxury hotel in the business district
At Grand Serai Congress & Spa, you can look forward to a free breakfast buffet, a poolside bar, and a terrace. Treat yourself to spa services, such as a facial, a massage, or a body treatment. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Free self parking
  • Babysitting (surcharge), a TV in the lobby, and laundry services
  • Smoke-free premises, a banquet hall, and meeting rooms
Room features
All 216 rooms feature comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and desk chairs.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch TVs with cable channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

Languages

English, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 549 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 4 and up; COVID-19 vaccination record requirement applies to all guests aged 18 and up
For any questions, please contact the property using the information on the booking confirmation
Due to a temporary closure, the swimming pool, fitness facilities, and spa will be closed February 22-March 15, March 18-22, March 25-May 2, and May 7-December 21, 2024.

Renovations and closures

The following facilities or services will be unavailable from July 25 2023 to December 20 2025 (dates subject to change):
  • Fitness facilities
  • Spa
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 0622Κ015A0151001

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 01 to September 30
Pool access available from 11:00 AM to 6:00 PM
Guests under 16 years old are not allowed in the hot tub

Property is also known as

Mitsis Grand Serai Congress
Mitsis Grand Serai Congress Hotel
Mitsis Grand Serai Congress Hotel Ioannina
Mitsis Grand Serai Congress Ioannina
Grand Serai Congress Hotel
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Mitsis Grand Serai Congress And Spa Ioannina
Grand Serai Congress Hotel Ioannina
Grand Serai Congress Ioannina
Grand Serai Congress
Mitsis Grand Serai Congress & Spa Ioannina Hotel
Mitsis Grand Serai Congress Spa
Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel
Grand Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel Ioannina

Frequently asked questions

Does Grand Serai Congress & Spa have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 11:00 AM–6:00 PM. The pool is closed seasonally each year from October 1 to May 31. The pool will be unavailable from July 25 2023 to December 20 2025 (dates subject to change).

Is Grand Serai Congress & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Serai Congress & Spa?

Self parking is free at this property.

What time is check-in at Grand Serai Congress & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Serai Congress & Spa?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Grand Serai Congress & Spa located?

Located in the heart of Ioannina, this luxury hotel is within a 10-minute walk of Zosimaia Library and Folklore Museum. Art Gallery of Epirus Studies and Gallery of Epirus Studies Society are also within 15 minutes.

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Grand Serai Congress & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 227 reviews
Rating 8 - Good. 63 out of 227 reviews
Rating 6 - Okay. 12 out of 227 reviews
Rating 4 - Poor. 6 out of 227 reviews
Rating 2 - Terrible. 7 out of 227 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Thats the best hotel in town. Big rooms, friendly staff
Stayed 1 night in Nov 2024

10/10

Great place
Stayed 1 night in Jun 2024

10/10

Quality
Stayed 5 nights in Jan 2025

10/10

Excellent hotel a real five star. Big, classic and comfort rooms
Stayed 3 nights in Jun 2024

10/10

Location, beauty, staff. This is a lovely hotel steeped in history of the area. It has large elegant paintings throughout the hotel. The lobby has elegant, period furniture and is quite large. We always stay at this hotel.
Stayed 13 nights in Sep 2024

10/10

Excellent amenities and truly a 5* hotel. Walkable access to town centre, friendly staff and views
Stayed 2 nights in Dec 2023

10/10

Excellent all around. Friendly and very professional staff eager to assist. Great location.
Stayed 3 nights in Jun 2024

10/10

Great location, great staff and service Ioannina is a must visit location
Stayed 2 nights in Mar 2024

10/10

Great overall!
Stayed 2 nights in Jul 2024

10/10

The hotel is a short walk to the town, but there were coffee shops and a few places to eat very close to the hotel. The only bad thing about the hotel which didn’t bother me too much is that you can hear people outside of the room and above. I was in the first room room by the elevator 1st floor. I would stay there again.
Stayed 4 nights in Aug 2024

10/10

It was a little noisy. My room was by the lobby and elevator. I could hear people above me and outside my room. It wasn’t so bad. I would stay there again.
Stayed 7 nights in Aug 2024

10/10

Excellent service and very exclusive 👏 definitely recommend 👌
Stayed 1 night in Jul 2023

10/10

Helpful and k7nd staff
Stayed 1 night in Jun 2023

10/10

great
Stayed 7 nights in Jun 2023

10/10

Excellent service, well informed and very Petions with the customers
Stayed 5 nights in Jul 2023

10/10

Very good
Stayed 1 night in Oct 2022

6/10

Unfortunately the SPA and Gym were shut and that was one of the main reasons for choosing the hotel. The pool was amazing and a great relief from the heat. There seemed to be some mixup with the reservation and the front desk staff were not helpful especially for a 5 star hotel, they finally addressed the issue and seemed to blame Hotels.com rather than take responsibility. I would not stay there again
Stayed 10 nights in Jul 2024

2/10

It used to be a nice hotel, having stayed in the past as well. I saw a totally different hotel, with a low quality level of service. What really surprised me is that i had no reply to questions raised (by mail), just a reply by the reception that it probably skipped their attention, without wondering about the content. I keep as secondary details the unjustified delays in the room service, breakfast, reception etc. The hotel used to be a jewel for the area and an example of hospitality, but what i saw was dissappointing. And, please, do not advertise vip access privileges if they are not offerred.
Stayed 2 nights in Jun 2022

10/10

Stayed 1 night in Dec 2024

10/10

Stayed 1 night in Dec 2024

10/10

Stayed 1 night in Oct 2024

10/10

Stayed 3 nights in Oct 2024

10/10

Stayed 3 nights in Aug 2024

6/10

Stayed 1 night in Aug 2024

4/10

Unpersönlicher Check In. Flure zum Zimmer haben kein Licht. Alles sehr alt. Sauberkeit ungenügend. Frühstück lecker, aber wenig Personal vorhanden.
Stayed 1 night in Aug 2024