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Grand Serai Congress & Spa

5.0 star property
Luxury hotel with a full-service spa and free breakfast

Choose dates to view prices

Located in the business district, Grand Serai Congress & Spa offers a peaceful escape. Guests enjoy a breakfast buffet, poolside bar, and sunny terrace. The spa provides massages and facials for rejuvenation. Free WiFi and multilingual staff enhance the experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room

Minibar, in-room safe, desk, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Sofa bed - single
Separate bedroom
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, blackout drapes

Superior Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Sofa bed - single
Separate bedroom
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout drapes

Executive Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Separate bedroom
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Minibar, in-room safe, desk, blackout drapes

Standard Single Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Traditional Suite, 1 Bedroom

Traditional Suite, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes

Traditional Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, blackout drapes

Executive Suite

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Twin Beds

About the neighborhood

Map
33, Dodonis Avenue, Ioannina, Epirus, 45221

What's nearby

  • Archaeological Museum of Ioannina - 13 min walk - 0.7 miles
  • Ioannina Castle - 19 min walk - 1.0 mile
  • University of Ioannina - 6 min drive - 3.5 miles
  • University of Ioannina Hospital - 7 min drive - 3.5 miles
  • Ali Pasha Residence - 14 min drive - 5.7 miles

Getting around

  • Ioannina (IOA-Ioannina National) - 15 min drive

Restaurants

  • ‪Accademia Del Panino - ‬3 min walk
  • ‪Θυμωμένο Πορτραίτο - ‬3 min walk
  • ‪Μπουκιά Μπουκιά - ‬3 min walk
  • ‪Μάντζιος Καφέ-Ζαχαροπλαστείο - ‬4 min walk
  • ‪Skaravaios - Σκαραβαίος - ‬5 min walk

About this property

Grand Serai Congress & Spa

Luxury hotel in the business district
At Grand Serai Congress & Spa, you can look forward to a free breakfast buffet, a poolside bar, and a terrace. Treat yourself to a massage at Spa of Grand Serai, the onsite spa. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, along with sun loungers and pool umbrellas
  • Free self parking
  • Babysitting (surcharge), multilingual staff, and a porter/bellhop
  • Concierge services, a computer station, and smoke-free premises
Room features
All 216 rooms feature comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and desk chairs.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch TVs with cable channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

Similar properties

Exterior

Hotel Du Lac Congress Center & Spa

  • Pool
  • Breakfast included
  • Spa
  • Parking included
9.4 out of 10, Exceptional, 179 reviews
Hotel Du Lac Congress Center & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 549 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 4 and up; COVID-19 vaccination record requirement applies to all guests aged 18 and up
For any questions, please contact the property using the information on the booking confirmation
This property’s indoor pool will not be available from January 7, 2026 - December 22, 2026.
This property’s indoor pool will not be available from September 26, 2025 - December 22, 2025.

Renovations and closures

The following facilities or services will be unavailable from September 29 2025 to December 22 2026 (dates subject to change):
  • Fitness facilities
  • Spa
  • Spa/Beauty services
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 0622Κ015A0151001

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 15 to September 15
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the hot tub

Property is also known as

Mitsis Grand Serai Congress
Mitsis Grand Serai Congress Hotel
Mitsis Grand Serai Congress Hotel Ioannina
Mitsis Grand Serai Congress Ioannina
Grand Serai Congress Hotel
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Mitsis Grand Serai Congress And Spa Ioannina
Grand Serai Congress Hotel Ioannina
Grand Serai Congress Ioannina
Grand Serai Congress
Mitsis Grand Serai Congress & Spa Ioannina Hotel
Mitsis Grand Serai Congress Spa
Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel
Grand Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel Ioannina

Frequently asked questions

Does Grand Serai Congress & Spa have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. The pool is closed seasonally each year from September 15 to June 15. The pool will be unavailable from September 29 2025 to December 22 2026 (dates subject to change).

Is Grand Serai Congress & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Serai Congress & Spa?

Self parking is free at this property.

What time is check-in at Grand Serai Congress & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Serai Congress & Spa?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Grand Serai Congress & Spa located?

Located in the heart of Ioannina, this luxury hotel is within a 10-minute walk of Zosimaia Library and Folklore Museum. Art Gallery of Epirus Studies and Gallery of Epirus Studies Society are also within 15 minutes.

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Reviews

Grand Serai Congress & Spa Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Location

9.0

Staff & service

8.6

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 152 out of 250 reviews
Rating 8 - Good. 70 out of 250 reviews
Rating 6 - Okay. 14 out of 250 reviews
Rating 4 - Poor. 7 out of 250 reviews
Rating 2 - Terrible. 7 out of 250 reviews

Reviews

10/10 Excellent

Niko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique property! It was beautiful and hot lots of great decor and paintings to check out!
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, beauty, staff. This is a lovely hotel steeped in history of the area. It has large elegant paintings throughout the hotel. The lobby has elegant, period furniture and is quite large. We always stay at this hotel.
Stayed 13 nights in Sep 2024

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and k7nd staff
Stayed 1 night in Jun 2023

10/10 Excellent

Voula

Liked: Staff & service, property conditions & facilities
Quality
Stayed 5 nights in Jan 2025

10/10 Excellent

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Oct 2022

10/10 Excellent

Lulezim

Liked: Cleanliness, staff & service
No pool
Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was, clean, friendly, well located, an overall good spot. It was a little disappointing that the pool closed for the season the day we arrived as the temperature was 30, other than, we had a great Time!
Stayed 2 nights in Sep 2025

4/10 Poor

Steven

Disliked: Amenities
We had to ask for WiFi access and the promised bottle of wine Breakfast a huge disappointment compared to other places we stayed
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as always
Stayed 2 nights in Aug 2025

8/10 Good

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Aug 2025

6/10 Okay

Aglaia

Liked: Staff & service
Excellent property location.
Stayed 3 nights in Jul 2025

8/10 Good

IOANNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel n polite employees

The hotel was really nice and the room clean and spacious even though didnt have a balcony and didnt have any great view. As i can tell they had empty rooms so i cant tell why they didnt offer us any of the nice rooms with a view. .. Maybe ask for it when you book... The staff was really polite especially the front office.. The service over the pool needs to get some improvements since it took ages to get the menu n after that 2 order but in general a beautiful hotel on a reasonable price.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside and out. Cabs run 24/7, easy access.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pedro Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jun 2025

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in town

Thats the best hotel in town. Big rooms, friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little noisy. My room was by the lobby and elevator. I could hear people above me and outside my room. It wasn’t so bad. I would stay there again.
Stayed 7 nights in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a short walk to the town, but there were coffee shops and a few places to eat very close to the hotel. The only bad thing about the hotel which didn’t bother me too much is that you can hear people outside of the room and above. I was in the first room room by the elevator 1st floor. I would stay there again.
Stayed 4 nights in Aug 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicht unbedingt!

Unpersönlicher Check In. Flure zum Zimmer haben kein Licht. Alles sehr alt. Sauberkeit ungenügend. Frühstück lecker, aber wenig Personal vorhanden.
Stayed 1 night in Aug 2024

10/10 Excellent

Dimitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jun 2024

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall!
Stayed 2 nights in Jul 2024

6/10 Okay

Lambros

Disliked: Staff & service

Underwhelming experience

Unfortunately the SPA and Gym were shut and that was one of the main reasons for choosing the hotel. The pool was amazing and a great relief from the heat. There seemed to be some mixup with the reservation and the front desk staff were not helpful especially for a 5 star hotel, they finally addressed the issue and seemed to blame Hotels.com rather than take responsibility. I would not stay there again
Stayed 10 nights in Jul 2024

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around. Friendly and very professional staff eager to assist. Great location.
Stayed 3 nights in Jun 2024

10/10 Excellent

andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Excellent hotel a real five star. Big, classic and comfort rooms
Stayed 3 nights in Jun 2024

10/10 Excellent

Spyridon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City break

Great location, great staff and service Ioannina is a must visit location
Stayed 2 nights in Mar 2024

10/10 Excellent

Christos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities and truly a 5* hotel. Walkable access to town centre, friendly staff and views
Stayed 2 nights in Dec 2023

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