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Best Western Inverness Palace Hotel & Spa

4.0 star property
Eco-certified hotel with a full-service spa and a fitness center

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Photo gallery for Best Western Inverness Palace Hotel & Spa

Indoor pool
Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Front of property
Body treatments, aromatherapy, body wraps, body scrubs, facials

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Comfort Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Day bed
Hair dryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking, View

Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Room, 1 Double Bed, Non Smoking, View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Day bed
Hair dryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Twin Bed, Non Smoking

Comfort Room, 1 Twin Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Comfort Room, 1 Twin Bed, Non Smoking

Highlights

Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Day bed
Hair dryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Comfort Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Day bed
Hair dryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds, Non Smoking, View

Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Room, 2 Twin Beds, Non Smoking, View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Day bed
Hair dryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Family Room, 2 Double Beds, Non Smoking

Highlights

Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Day bed
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Day bed
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Small Cosy Double Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Small Cosy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive River Double Room

Interior

Executive River Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Family Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Family Room

  • Sleeps 4
  • 2 Double Beds

View all photos for 1 Double Bed, Standard Room, Free High Speed Internet, Comfort, Non-Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

1 Double Bed, Standard Room, Free High Speed Internet, Comfort, Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive River Twin Room

Interior

Executive River Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Bathroom amenities | Eco-friendly toiletries, hair dryer, towels

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
8 Ness Walk, Inverness, Scotland, IV3 5NG

What's nearby

  • Inverness Museum and Art Gallery - 1 min walk - 0.1 miles
  • Inverness Castle - 2 min walk - 0.1 miles
  • Inverness Cathedral - 3 min walk - 0.2 miles
  • Victorian Market - 4 min walk - 0.3 miles
  • Eden Court Theatre - 6 min walk - 0.3 miles

Getting around

  • Inverness Station - 11 min walk
  • Inverness (INV) - 22 min drive

Restaurants

  • ‪The Original Milk Bar - ‬1 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Xoko - ‬4 min walk
  • ‪Johnny Foxes - ‬2 min walk
  • ‪The Castle Tavern - ‬7 min walk

About this property

Best Western Inverness Palace Hotel & Spa

Upscale eco-certified hotel near Inverness Castle
You can look forward to a coffee shop/cafe, a hair salon, and dry cleaning/laundry services at Best Western Inverness Palace Hotel & Spa. Indulge in a body scrub, aromatherapy, and a manicure/pedicure at Sleeping Beauty Spa, the onsite spa. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • Express check-in, a water dispenser, and smoke-free premises
  • Guest reviews speak highly of the helpful staff and proximity to shopping
Room features
All 110 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • LED light bulbs, baby baths, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Valet parking on site (GBP 10 per stay)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14.95 for adults and GBP 14.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Brasserie

Things to do

  • Bicycle storage
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Baby bath
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • On a river

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (25 inches high)

More

  • 3 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 14.95 for children
  • Valet parking fee: GBP 10 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel
Best Western Palace Hotel
Best Western Inverness Palace
Best Western Palace
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Best Inverness & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel
Best Western Inverness Palace Hotel & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel Inverness

Frequently asked questions

Does Best Western Inverness Palace Hotel & Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Best Western Inverness Palace Hotel & Spa pet-friendly?

Yes, this hotel allows dogs (limit 2 total). There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Inverness Palace Hotel & Spa?

Self parking is free at this property.

What time is check-in at Best Western Inverness Palace Hotel & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Best Western Inverness Palace Hotel & Spa?

Check-out is at 11 AM.

Where is Best Western Inverness Palace Hotel & Spa located?

Located in Inverness City Centre, this spa hotel is steps from Inverness Museum and Art Gallery and Inverness Castle. Inverness Cathedral and Inverness Visit Scotland Information Centre are also within 5 minutes. Inverness Station is 11 minutes by foot.

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Best Western Inverness Palace Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 952 reviews
Rating 8 - Good. 302 out of 952 reviews
Rating 6 - Okay. 114 out of 952 reviews
Rating 4 - Poor. 53 out of 952 reviews
Rating 2 - Terrible. 16 out of 952 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Good location right on the river. Near old town.
Stayed 1 night in May 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was absolutely beautiful and beautiful decor
Stayed 1 night in May 2025

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good location & good facilities & good rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was great. The parking was full but the hotel had another free option.
Stayed 2 nights in Apr 2025

10/10 Excellent

william

Liked so much I would go back again Very pleasant staff, and location was good Perfect stay
Stayed 3 nights in Feb 2025

6/10 Okay

Thomas

Liked: Amenities
The second building Rooms were small and it was hot.
Stayed 2 nights in May 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great location. It has very limited parking.
Stayed 2 nights in Mar 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great facilities would recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay on my way to Orkney
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 1 night in Dec 2024

4/10 Poor

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location was beautiful. Staff was friendly and helpful . Didn’t like no ac in room. Slept with out covers as too hot in room. Tower fan in room was not enough. Room smelled very musty. No easy access for plug in receptacles (had to move night tables to access. Pillows were very thin and uncomfortable. Definitely substandard room for advertised price. Will not recommend this hotel to others.
Stayed 2 nights in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel and spa/pool
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in an excellent location. The room we had was overlooking the river and castle so we were very lucky. We were going to a show at the Eden Court theatre which was only a short walk away. My only criticism is the lack of parking for guests staying at the hotel.
Stayed 1 night in Feb 2025

8/10 Good

John Albert

Liked: Cleanliness, staff & service, amenities
Staff were very welcoming and helpful. The room large and well furnished. However, the shower room was far too small, and inconvenient to use. I am not abnormally large yet I had a problem getting into and out of the shower cubicle and sitting n the toilet was a squeeze, the basin small, and the toilet roll was on a stand in front of the mask basin! It was great to have a charging points for the electric car, but it was far too complex to operate. Such a shame in such a good hotel and great location.
Stayed 2 nights in Apr 2025

6/10 Okay

Paul

Liked: Staff & service
Walking distance to city centre and Eden Court Could have done with a bigger bed but it looks like beds were being replaced as we left
Stayed 1 night in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel opposite the Ness and Castle

Really love check in lady, Ale, plus I loved the steam room / sauna. All you need on a cold day in Scotland! Clean rooms, everything you need.
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wonderful hotel and the staff are so attentive, kind and friendly. They make you welcome right from the time you arrive. Rooms were exceptionally clean. We had a wonderful stay and will certainly be returning.
Stayed 5 nights in Jan 2025

10/10 Excellent

Olubunmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent quality facilities. Fantastic food
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Had a lovely room albeit with scaffolding outside our window Leisure facilities were very nice and helpful staff
Stayed 3 nights in Feb 2025

8/10 Good

Fergus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one small complaint. Too little parking on site. Permit Parking is available nearby but it could be closer
Stayed 1 night in Mar 2025

6/10 Okay

Vera

The property is extremely dated and in need of an update. I should have known with best Western. It was also disappointing to only have instant coffee in the room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, amazing location!
Stayed 1 night in Sep 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Nice spacious clean rooms and staff were lovely. Spa and pool were excellant. We stay here everytime we go to Inverness and never disappointed.
Stayed 1 night in Oct 2024

10/10 Excellent

Raffaele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please stay. The gym/spa area was a nice extra. And rooms were clean and a good size. The only comment would be the pad rather than mattress on the beds. Very strange. Otherwise a nice place.
Stayed 1 night in Feb 2025