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The Guesthouse by the Hey Hotel

3.0 star property
Central hotel with a restaurant connected to a shopping center in Interlaken

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Photo gallery for The Guesthouse by the Hey Hotel

Relax in a spacious room with a large bed, two bedside tables, and ample natural light.
Bathroom features a pedestal sink, toilet, and bathtub.
Enjoy a productive stay in this spacious room with a large bed, desk, and flat-screen TV, offering a city view.
Bathroom features a shower enclosure, toilet, and sink with a mounted mirror.
Enjoy a leisurely breakfast in this inviting room with a view, featuring a round dining table set with fresh fruits, eggs, and pastries.

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Family Quadruple Room

8.4 out of 10
Very good
(19 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Separate bedroom
Fan
Private bathroom
Daily housekeeping
In-room safe
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Separate bedroom
Fan
Private bathroom
Daily housekeeping
In-room safe
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Superior Double Room

7.2 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Separate bedroom
Fan
Private bathroom
Daily housekeeping
In-room safe
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Höheweg 7, Interlaken, 3800

What's nearby

  • Hoeheweg - 2 min walk - 0.1 miles
  • Alpine Garden - 5 min walk - 0.3 miles
  • Mystery Rooms - 8 min walk - 0.5 miles
  • Interlaken Casino - 8 min walk - 0.5 miles
  • Interlaken Ost Ferry Terminal - 17 min walk - 1.0 mile

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪Funky Chocolate Club Switzerland - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Grand Café Restaurant und Confiserie Schuh - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Restaurant Café de Paris - ‬2 min walk

About this property

The Guesthouse by the Hey Hotel

Hotel near Mystery Rooms
Take advantage of an art gallery on site, a shopping mall on site, and a bar at The Guesthouse by the Hey Hotel. Free in-room WiFi, with speed of 50+ Mbps, and a restaurant are available to all guests.
Additional perks include:
  • Buffet breakfast (surcharge), free bicycle rentals, and a front-desk safe
  • Tour/ticket assistance, 3 meeting rooms, and smoke-free premises
  • A 24-hour front desk, a banquet hall, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 60 rooms offer amenities such as free WiFi, safes, and sound-insulated walls. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Heating and fans
  • Highchairs, daily housekeeping, and phones

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Frequently asked questions

Is The Guesthouse by the Hey Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Guesthouse by the Hey Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Guesthouse by the Hey Hotel?

Check-out is at 11:00 AM.

Where is The Guesthouse by the Hey Hotel located?

Located in Central Interlaken, this hotel is within a 10-minute walk of Hoeheweg and Mystery Rooms. Lake Brienz is 1.8 mi (2.8 km) away. Interlaken West Station is 6 minutes by foot and Interlaken West Ferry Terminal is 7 minutes.

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The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 96 out of 266 reviews
Rating 8 - Good. 81 out of 266 reviews
Rating 6 - Okay. 41 out of 266 reviews
Rating 4 - Poor. 28 out of 266 reviews
Rating 2 - Terrible. 20 out of 266 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bhagwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neatly maintained
Stayed 2 nights in Jul 2025

8/10 Good

Larry Vic

Liked: Cleanliness, staff & service, amenities
We were upgraded to a higher floor. No view though. No AC. fan provided Breakfast was grossly expensive. 5 stars to the staff. Super welcoming and helpful. Discount on parking
Stayed 1 night in Jul 2025

6/10 Okay

michele

Liked: Cleanliness
The hotel was nice got very hot and only supplied a fan. Overall location was good.
Stayed 1 night in Jun 2025

8/10 Good

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Parking was not easy; often parked in by other vehicles. No AC and quite hot days we were there; however, location was good for us
Stayed 3 nights in Jul 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near interlaken West, excellent bus system that is free locally. Clean. Will be hot if it’s a warm night! Just has a fan.
Stayed 1 night in Jun 2025

8/10 Good

Maartje

Clean room
Stayed 2 nights in Jun 2025

10/10 Excellent

Vasili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the middle of Interlaken, convenient and good price, very nice staff
Stayed 2 nights in Apr 2025

2/10 Terrible

Sagar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioning no kettle or even basic water facilities in the room. Was more like bagpacker hostel. Not worth the money spent
Stayed 3 nights in Jul 2025

6/10 Okay

Deadra

Liked: Cleanliness
The property was great. Convenient location. However, it was extremely hot in the room. We had to ask for additional fans which did not do a whole lot to cool it down. If you are staying when it is cool outside, then this is a perfect location.
Stayed 1 night in Jun 2025

8/10 Good

Jagadesh

Liked: Cleanliness
Room was clean
Stayed 1 night in May 2025

6/10 Okay

Ajay

Disliked: Amenities, property conditions & facilities
Old facility, old too soft mattress, shower too small for showering, no amenities, no ac
Stayed 4 nights in Jul 2025

4/10 Poor

Aster

Disliked: Amenities
No hot water or coffee maker in the room
Stayed 4 nights in May 2025

10/10 Excellent

WENG MEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and big enough, can be walkable to every attractions
Stayed 1 night in Nov 2024

10/10 Excellent

Xifan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Xumin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern hotel, great location too.
Stayed 2 nights in Jun 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic! Town is gorgeous! Highly recommend
Stayed 2 nights in Dec 2024

8/10 Good

Kartik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay during sightseeing visits.
Stayed 4 nights in May 2024

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good hotel, médium size rooms and bathroom, but great in design, clean room, great location
Stayed 1 night in Oct 2024

4/10 Poor

Yan-Yue

Liked: Staff & service
I experienced an ant problem while staying at the Guesthouse. The staff were extremely kind and helpful, and moved us to another room in the Guesthouse but we experienced the same problem. After the second instance, they moved us into the main Hey Hotel. I would not recommend staying at the Guesthouse, but I would recommend staying at the Hey Hotel! The main hotel is clean, has air-conditioning, and is spacious. The Guesthouse is located behind the Hey Hotel so both their locations are great - walkable to Interlaken OST and Interlaken West station! The staff are also extremely kind, friendly, and accommodating :) The hotel also provides the free transit card in Interlaken if you ask for it. If I go back, I would stay at the Hey Hotel again, just not the Guesthouse.
Stayed 6 nights in Apr 2025

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great stay
Stayed 2 nights in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the middle of beautiful Interlaken. So glad we made it to that amazing city and found this great hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The townhouse room was perfect for a group of 4. The location was perfect and the staff/owners were extra accommodating!
Stayed 1 night in Jun 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance from the property. The staff is very friendly and helpful.
Stayed 1 night in Sep 2024