Ratings based on 189 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Oct 21, 2023 on Expedia
The location of this hotel was beautiful, and the buffet breakfast was excellent, but the room was tiny, bathroom was so cramped that we could not sit on the toilet without banging our knees on the shelf under the sink. But our primary disappointment came from our treatment by the first receptionist of the hotel. We were baffled and dismayed by her inexplicable hostility from the moment we arrived. While we are grateful that she did help us get another room when my 82-year old husband could not carry the suitcases all the way up the narrow stairs to the top floor, she seemed to resent us being there. One of the other ladies was very kind, warm and welcoming and she was the best part of our stay in St. Malo. But this other woman’s hostility towards us completely ruined our entire experience in St. Malo. We could never recommend this hotel.
Comment from Hotel Management
Oct 21, 2023 by Tiphaine et David, Hotel Management
We thank you for taking the time to give us this feedback following your stayWe are sorry to read that your stay did not live up to your expectations. these situations that you describe in no way reflect the quality of the service and the care that we ensure to provide to each of our customers
by A verified traveler
Posted Oct 8, 2023 on Expedia
Clean quiet hotel with beautiful
Sounds/ views of the ocean. Room is basic but comfortable. No complaints. Clean.
by A verified traveler
Posted Sep 29, 2023 on Expedia
Wonderful stay!
by A verified traveler
Our two nights stay
Posted Jul 19, 2023 on HotelsAuthentic perfect location and wonderful hospitality. Loved the breakfast room. Very helpful booking taxi for trip to train station. Peaceful sea view from our room. Highly recommend
by A verified traveler
Posted Jun 27, 2023 on Hotels
I had an excellent time at the Hotel. The best location in Saint Malo, beautiful corner of the old town, by the walls with the best view over the ocean, and at the main beach. The staff were the just best, welcoming, smiling and caring, always there to help and assist. It really felt like being welcomed by a family. Very nice breakfast and finally the bar was also a nice place to work.
by A verified traveler
Posted Jun 21, 2023 on Expedia
Small intimate Joel in excellent location.
by A verified traveler
Posted Jun 14, 2023 on Expedia
Fantastic hotel right in heart of st Malo Lovely owners so friendly. so nice to sit out side with a drink with view of sea and people watching room had amazing views very comfortable and clean and quiet would definitely come back
by A verified traveler
Posted May 25, 2023 on Hotels
by A verified traveler
Very well located, friendly hotel
Posted May 22, 2023 on HotelsVery good location, friendly staff and good room sizes. Shame no lift for upper floors and no parking for the hotel but otherwise very nice stay.
by A verified traveler
Full marks for value and location
Posted May 20, 2023 on HotelsExcellent location, immediate access to the city wall and to the beach,. Fifteen minute walk to the Brittany Ferries terminal.
Caution, narrow and steep stairs.