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The Craiglands Hotel, Sure Hotel Collection by Best Western

3.0 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Craiglands Hotel, Sure Hotel Collection by Best Western

Front of property
Meeting facility
Terrace/patio
Executive Room, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Reception
The Craiglands Hotel, Sure Hotel Collection by Best Western offers a peaceful getaway experience. Visitors relax in the tranquil garden or connect with friends at the inviting bar. The property provides practical amenities including in-room WiFi and convenient laundry services.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(21 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(7 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, 1 King Bed, Non Smoking (with Sofabed)

7.6 out of 10
Good
(5 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
Cowpasture Road, West Yorkshire, Ilkley, England, LS29 8RQ

What's nearby

  • The DalesWay - 11 min walk - 0.6 miles
  • Ilkley Pool and Lido - 18 min walk - 1.0 mile
  • Ilkley Golf Club - 4 min drive - 1.5 miles
  • Bolton Priory - 11 min drive - 7.8 miles
  • East Riddlesden Hall - 18 min drive - 12.3 miles

Getting around

  • Ilkley Station - 12 min walk
  • Leeds (LBA-Leeds Bradford) - 16 min drive

Restaurants

  • ‪Bini Tap House - ‬14 min walk
  • ‪Friends of Ham (Ilkley) - ‬12 min walk
  • ‪Costa Coffee - ‬14 min walk
  • ‪Bettys Café Tea Rooms - ‬14 min walk
  • ‪The Ticket Office - ‬10 min walk

About this property

The Craiglands Hotel, Sure Hotel Collection by Best Western

Property highlights
Consider a stay at The Craiglands Hotel, Sure Hotel Collection by Best Western and take advantage of a terrace, a garden, and dry cleaning/laundry services. Be sure to enjoy a meal at Brassiere 1, the on-site brasserie. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a conference center.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • English breakfast (surcharge), express check-out, and express check-in
  • An elevator, a ballroom, and a 24-hour front desk
Room features
All 63 rooms feature comforts such as laptop-friendly workspaces and separate sitting areas, as well as perks like late night room service and free WiFi.
More conveniences in all rooms include:
  • Heating and portable fans
  • Hypo-allergenic bedding, sofa beds, and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch LCD TVs with cable channels
  • Separate sitting areas, free infant beds, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 10 to 12.50 for adults and GBP 6.25 to 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Antler Bar
  • Brassiere 1

Family friendly

  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 1 floor
  • Ballroom
  • Banquet hall
  • Built in 1859
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 50.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 10.00 to 12.50 for adults, and GBP 6.25 to 10.00 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Craiglands
Best Western Plus Craiglands Hotel
Craiglands Hotel Ilkley
Craiglands Ilkley
The Craiglands Hotel Ilkley, Yorkshire
Best Western Plus Ilkley Craiglands
Best Western Plus Craiglands
Craiglands Hotel
Best Western Plus Craiglands Hotel Spa
Best Western Plus Ilkley Craiglands Hotel
Best Western Plus Ilkley The Craiglands Hotel Spa
The Craiglands Hotel Sure Hotel Collection by Best Western

Frequently asked questions

Is The Craiglands Hotel, Sure Hotel Collection by Best Western pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of GBP 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking at The Craiglands Hotel, Sure Hotel Collection by Best Western?

Self parking is free at this property.

What time is check-in at The Craiglands Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at The Craiglands Hotel, Sure Hotel Collection by Best Western?

Check-out is at 11 AM.

Where is The Craiglands Hotel, Sure Hotel Collection by Best Western located?

Situated in Ilkley, this hotel is within 2 mi (3 km) of The DalesWay, Ilkley Pool and Lido, and Ilkley Golf Club. Ilkley Town AFC and Nidderdale are also within 3 mi (5 km). Ilkley Station is 12 minutes by foot and Ben Rhydding Station is 23 minutes.

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Reviews

The Craiglands Hotel, Sure Hotel Collection by Best Western Reviews

7.4

Good

8.2

Cleanliness

8.6

Location

8.0

Staff & service

7.2

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 134 out of 475 reviews
Rating 8 - Good. 164 out of 475 reviews
Rating 6 - Okay. 93 out of 475 reviews
Rating 4 - Poor. 60 out of 475 reviews
Rating 2 - Terrible. 24 out of 475 reviews

Reviews

8/10 Good

Gareth

Ideal for overnight stays
Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Much improved. Clean and smart Look forward to staying again
Stayed 3 nights in Sep 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a lovely quiet place. Large carpark. Excellent breakfast and very friendly and helpful staff. Would recommend a stay here.
Stayed 2 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, amenities
I didn’t like walking over the very rough area of the car park, nor having to carry luggage up the outside steps leading to the entrance of the hotel.
Stayed 3 nights in Aug 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price, comfortable bed

Decent hotel easily walkable into Ilkley
Stayed 1 night in Feb 2025

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and comfortable. The lady on reception was a little unhelpful but hey ho we all have bad days.
Stayed 1 night in Jun 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect comfortable hotel
Stayed 1 night in Oct 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
After reading a few bad reviews, plus lots of good reviews I was pleasantly surprised by the hotel, Will stay again
Stayed 1 night in Sep 2024

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort

Enjoyable stay.

Beautiful hotel. Staff lovely. Room clean and comfortable. Very little staff, so they were multi-tasking, so I had to wait for a while for service at the bar for food and drink as it was the receptionist serving here too. Breakfast was lovely. Its a great location for both town and walks.
Stayed 2 nights in Jan 2025

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel at a reasonable price. Room was big. clean and comfortable bed although pillows could have been better. Excellent breakfast. Pity the view wasn’t better
Stayed 2 nights in Jan 2025

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Better than I expected. Only thing I can say negative is sound from adject room.But still it is a very nice place to stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening meal menu could have more choice
Stayed 2 nights in Jan 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Half term stay

The last stop of our half term staycation, had stayed here before in springtime, decided to return to view the autumnal colours…. Didn’t disappoint!!! Lovely hotel in a beautiful location…. definitely feel relaxed and energised after a visit!
Stayed 1 night in Oct 2024

8/10 Good

Jan

Liked: Cleanliness, property conditions & facilities, room comfort

Ilkley bah 't 'At

Couldn't ask for more. Nit-picking? The only thing missing is a bus stop just outside the hotel to take us into town and avoid the ridiculous parking charges JM
Stayed 1 night in Dec 2024

8/10 Good

June

Liked: Cleanliness, staff & service
Great location lovely staff but decor tired and dated . Good good spa and staff lovely. Definitely needs a makeover
Stayed 4 nights in Sep 2022

6/10 Okay

D

Disliked: Cleanliness, property conditions & facilities, room comfort

could be good

Sadly the hotel seems rather dowdy and past its best. Everything seems in need of a makeover. No food available on a monday night and the bar is overpriced and the wines are at best average Few guests made it soulless to sit in the bar
Stayed 1 night in Nov 2024

6/10 Okay

Victoria

Noisy with people slamming doors and shouting outside late at night
Stayed 1 night in Dec 2024

8/10 Good

Desmond

Liked: Cleanliness, staff & service
Hotel quality not what it used to be. Needs a refurbishment. Staff really friendly, accommodating and flexible. Decent value for money.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely break. Only downside was the bed was two singles/twins connected and I kept falling down the middle gap as well as the floorboards creaking all night keeping me up but other than that it was a lovely stay. Also we were disappointed to NOT be informed that the spa was closed and no communication prior to arrival
Stayed 2 nights in Aug 2023

2/10 Terrible

Adam

Disliked: Staff & service, property conditions & facilities, room comfort

Honestly book somewhere else.

First room we were given had the smell of stale urinne. Only one other room available which was a small dingy room at the rear of the hotel. We booked a double but didn't even get a double bed. We got a three quarters which was uncomfortable. Complained to reception but told the manager doesn't work weekends. Breakfast ok. All in all, really not what you expect from a hotel in 2024. Paid £122 but worth around £38.
Stayed 1 night in Jul 2024

8/10 Good

vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel friendly staff

Stayed here Thursday and Friday night, staff were friendly and our room was amazing, huge with a massive stand alone bathtub shower and 2 sinks, there was a dressing room up a few stairs overall a great room, went to book in the spa and thought the price was a bit ott for the size of the pool and the fact i wouldnt even use the steam room or sauna so the lovely receptionist reduced the price so that was great, my only issue was the food at breakfast, typical hotel food and we mentioned the sausages looked raw because they were.. but we were told despite the look they are cooked! The coffee machine isnt worth bothering with as nothing from it was nice, overall dissapointing breakfast but would still reccomend this hotel and definitely go for an executive room especially room 112,
Stayed 2 nights in Mar 2023

4/10 Poor

Marc

Liked: Cleanliness, staff & service, room comfort

Temperature

The room was ok, however the hotel was very cold. The temperature outside was 2 deg C and the bedroom heating did not come on until 18.30 and then it didn't warm the room. The lounge was cold the breakfast room was cold, and the staff on reception were wearing fleece jackets a key pointer. There were many complaints about heating as discussed in the bar so it is obviously a major issue
Stayed 1 night in Dec 2022

6/10 Okay

Marie

Liked: Cleanliness, property conditions & facilities, room comfort

Not as welcoming as usual

The hotel is in a lovely spot in the town of Ilkley, although it is up a hill, almost a mile from the town centre. We have stayed at Best Western Hotels many times over the years and found that this one didn't meet the usual standards. After parking our car in the car park we were faced with a set of very steep steps to get us up to the road outside the hotel and then more steps up. On checking in, we were ignored by the first member of staff we saw, but after a while another member of staff came to our rescue and mentioned that younger woman was learning the ropes. Fair enough as we all have to learn, but the young member of staff could have said someone would be with us soon instead of just leaving us standing there. Our room, number 234, was up in the loft to the second floor, then down steps then immediately up another steep set of steps with our suitcases! We are both pensioners and not in the first flush of youth! The room was fine, but somewhat warm and we had to leave the window open each night to breathe. At reception, there were hardly any tourist leaflets (we were told they had been removed) and a street plan of Otley, not Ilkley. The staff member managed to find me one but the reception did not have any for the 3 days we stayed, just the Otley town plan! Not useful for their residents! The next day we couldn't access our room. Probably due to the learner on the first day as the key had been wiped. All those steps up and down twice at the end of a busy day!
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveler

Checked in online,so that was easy. Enquirer as to breakfast timings at reception, was told 7-10(the restaurant manager was at the desk too) Arrived next morning for breakfast at 07:10.....very quiet, staff told me "breakfast at 08:00" ....back to my room with my very hungry upset son. Returned at 08:00 to a reasonable buffet selection.....but no milk anywhere to be found, "we've used more than we anticipated over Xmas, we waiting for a delivery "was the reply to many people's enquiries. So my son and many others couldn't have cereal, nor could anybody have milk in their tea/coffee. Was it beyond the thought process of the staff to buy milk locally before the breakfast service?! Unbelievable amateurish error! Didn't use pool or spa, nor the Brassiere. Final comment; I disliked being called "Buddy" by staff...having worked in Hotel and Catering management for 12 years myself, hotel guests were either 'Sir' or 'Madam'....I would never dream of calling a guest 'Buddy'!

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Has the potential to be a nice hotel, some interior work needed to upgrade rooms. Building and location both beautiful. Staff were helpful. We were offered breakfast but didn’t have it.
Stayed 1 night in Oct 2025

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