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Hotel Mercedes

Property class: 3.5

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Photo gallery for Hotel Mercedes

An aerial view of a resort with a swimming pool, lounge areas, and a thatched-roof structure. - Hotel Mercedes (Ilhabela)
Creator video - submitted by Erika Gentille
A restaurant with wooden tables and chairs, large windows, and a brick wall. - Hotel Mercedes (Ilhabela)
A wooden deck with lounge chairs and umbrellas, overlooking a calm body of water at dusk. - Hotel Mercedes (Ilhabela)
A bedroom with a bed, a wooden door, a small sink, and a view of the beach. - Hotel Mercedes (Ilhabela)
Consider a stay at Hotel Mercedes and take advantage of a free breakfast buffet, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Treat yourself to a facial, a body treatment, or a deep-tissue massage at Eme Spa, the onsite spa. In addition to a terrace and a garden, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite Garden

A hotel room with a bed, a desk, a chair, a TV, and a window with a view of trees.

Suite Garden

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Indaiaúba

A bedroom with a large bed, a sofa, a balcony with a table and chairs, and a view of the outdoors.

Indaiaúba

  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard

A hotel room with two beds, a chair, a nightstand with a lamp, and a window with sheer curtains.

Suite Standard

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite Ocean

A hotel room with a bed, a ceiling fan, a large window with a view of the sea, and a balcony with outdoor furniture.

Suite Ocean

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden com Hidro

A bedroom with a bed, bedside table, and a bathroom with a shower.

Garden com Hidro

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Duplex con Hidro

A hotel room with a bed, bedside lamps, a TV, a desk, and a small fridge.

Duplex con Hidro

  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Duplex Villa

A hotel room with a large bed, wooden beams on the ceiling, a painting on the wall, and a bathroom visible through an open door.

Duplex Villa

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Garden Duplo

A hotel room with a bed, two chairs, a table, and a large window.

Garden Duplo

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Village

A hotel room with a large bed, a desk, a television, and a small refrigerator.

Suite Village

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Duplex

A hotel room with a bed, a TV on a dresser, a balcony with a view of greenery, and an air conditioning unit.

Suite Duplex

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Located on the beach, Hotel Mercedes is in Praia Mercedes, a neighborhood in Ilhabela. Nautical Museum of Ilhabela and Waldemar Belisário Museum are cultural highlights, and travelers looking to shop may want to visit Villa Mares Shopping Center and Serramar Parque Shopping. Spend some time exploring the area's activities, including whale-watching. Visit our Ilhabela travel guide
Map
Avenida Leonardo Reale, 2220, Ilhabela, SP, 11630-000

What's nearby

  • Viana Beach
    2 min walk - 0.1 miles
  • Siriuba Beach
    3 min walk - 0.2 miles
  • Sino Beach
    13 min walk - 0.7 miles
  • Praia do Sino
    17 min walk - 1.0 mile
  • Pedra do Sino
    3 min drive - 1.3 miles

Restaurants

  • Restaurante Cheiro Verde
    3 min drive
  • Restaurante Viana Ilhabela
    1 min walk
  • Ilha Do Camarão
    3 min drive
  • Pescadora Cozinha do Mar
    2 min drive
  • Salga Bar e Restaurante
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Spa open daily

Accessibility

  • No elevator

More

  • Banquet hall
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 52-inch smart TV with cable channels

Food and drink

  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Does Hotel Mercedes have a pool?

Yes, this property has 3 outdoor pools.

Is Hotel Mercedes pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Hotel Mercedes?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Mercedes?

Check-out is at noon.

Where is Hotel Mercedes located?

Nestled on the beach, this Praia Mercedes hotel is within a 5-minute walk of Viana Beach and Siriuba Beach. Sino Beach and Praia do Sino are also within 15 minutes.

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Reviews

Hotel Mercedes Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 158 out of 280 reviews
Rating 8 - Good. 86 out of 280 reviews
Rating 6 - Okay. 22 out of 280 reviews
Rating 4 - Poor. 10 out of 280 reviews
Rating 2 - Terrible. 4 out of 280 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location. Quality food and drinks. Excellent staff.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

The hotel is fantastic, better than expected. The area, the people and the hotel itself were awesome. The hotel has a restaurant and a private beach. The food was fantastic and the beach is clean and well taken care of. I recommend this hotel to everyone wants a get away from life stress.
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools fed by the waterfall made Hotel Mercedes stand out from anywhere else. Be aware that bad weather can effect the use. There was torrential rains while we were there, the pools had to be emptied and cleaned, but the couple days being able to use it were worth it. There is some snorkeling under and beside the dock. Visibility is poor. Don't make snorkeling the reason you come. Staff was very pleasant , especially the front desk.
Pools fed by the waterfall
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Otimo hotel
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
It was a nice stay
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels on Ilhabela. I highly recommend this place
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay in this beautiful hotel walking distance to Sino beach.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The hotel is beatiful, has a beach just in front. When I get they I realized my tire was flat. The guys from the hotel took my car to fix it while I was out in a boat trip, they were simply amazing. Very good breakfast. Their restaurant water front is also very good. Prices are not cheap but it worth it.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Terrível. Fujam de lá! Por mais de $ 1.200,00 a diária..não vão! Quartos sujos, camas podres e velhas e travesseiros fedidos. Toalhas molhadas e atendimento indiferente. Café da manhã igual ao de uma padaria horrível. Nunca mais, se arrependimento matasse…
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Hotel num local privilegiado, deck muito legal, visual incrível, quarto que fiquei na área VIP amplo e com vista para o Mar, vale a visita por estes quesitos. Ponto fraco serviço de praia no deck, estavam em poucos funcionários… fui pedir uma toalha de praia adicional na recepção, pois estava frio, e foi negada, dizendo que seria uma só por pessoa. Infelizmente isso desagrada muito o hóspede.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vista para praia excelente.Quarto limpo, impecável.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipe muito prestativa
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã bom, porém meio desorganizado. Funcionários nao davam conta de atender os hospedes devido a forma que utilizam. Nao deixam talhares a disposicao, nao dao conta de repor na mesa. Fica meio tumultuado, com alimentos no prato sem conseguir comer. Hotel lindo, drcoracao medieval e funcionarios extremamente gentis.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente café da manhã. Funcionários muito educados e prestativos.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otimo café da manha com muitas opções. Otima equipe se limpeza, nota 10. Todos os funcionários sao muito receptivos, nota 10. As acomodação sao otimas. A estrutura de lazer do hotel é espetacular. Restaurante da Praia do Hotel e nota 10.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo muito incrivel
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização do hotel é excelente. Os funcionárias são muitos educados e extremamente prestativos. O hotel como um todo tem uma estrutura espetacular e encantadora. O café da manhã é excepcional, com pães caseiros, frutas, bolos,...tudo de muita qualidade e fresco.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
A estádio no geral foi boa, os funcionários atenciosos, mas higienizaćão deixa muito a desejar. O banheiro estava horrivelmente sujo, paredes cheias de limo e mofo. No dia do check-in fiquei tão imcomodado com o banheiro que fui ao mercado com minha esposa, e comprei limpa limo e passei em todo o banheiro. Incrivelmente todo o limo e mofo sairam, as paredes que estavam todas pretas no rejunte, ficaram brilhando, o cheiro de mofo que era insuportável sumiu. Infelizmente falta capricho e zelo. Falta alguém com amor ao que faz para vistoriar os quartos e cobrar manutenção. O Hotel é incrível, mas nesse quesito abandonado. Outro ponto terrivel é o barulho do ar condicionado parace um trator dentro do quarto.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todo atendimento que eu e minha família tivemos por parte dos colaboradores do hotel, fui maravilhoso, a estrutura muito boa mesmo, com certeza este hotel sempre será minha primeira opção em hospedagem na ilha.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Os quartos são simples ...mas confortaveis ...o hotel é bem bonito vale a pena conhecer..
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
O atendimento e a educação da equipe foi impecável. Destaque para o colaborador William, muito educado e cordial.
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
Equipe do restaurante que agrega o hotel foi bem hostil. O Hotel em si é bom, café da manhã bom. Porém a piscina fica agregada a esse restaurante e tivemos sérios problemas com a equipe do restaurante, inclusive a gerente dele.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
O quarto é bom, a equipe muito atensiosa , emprestaram pratos e talheres, são solicitos. Alguns pontos a melhorarem, o hotel é bem escuro, minha mãe tem a visão reduzida o que dificulta muito pra ela a locomoção, a sala de jogos é super escura, a noite quase não da para jogar ping pong porque não da para enxergar nada. A escada do deck do mar é bem ruim, inclinada praticamente, degraus sem adesivo antiderrapante , e alguns até estavam limpando no dia, só limbo, bem dificil o acesso. Eu fui em um outro hotel em ilhabela, e eles tinham alguns colchões de eva amarrado no pilar do deck, acho que seria uma boa opção para quem quer curtir o mar e ficar tranquilo ali na praia, sem precisar ficar nadando, porque ali é bem fundo.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Funcionários atenciosos e simpáticos, arquitetura do hotel e café da manhã
Stayed 6 nights in Jan 2026