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Hotel Otavalo

4.0 star property
Hotel in Otavalo with free breakfast and a rooftop terrace

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Photo gallery for Hotel Otavalo

Front of property
Deluxe Room, 1 Queen Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar
Reception
Front of property
TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast included
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, pillowtop beds, minibar

Superior Room

Highlights

Soundproofed
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, down comforters, pillowtop beds, minibar

Luxury Room

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, down comforters, pillowtop beds, minibar

Premium Twin Room

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Calle Vicente Ramon Roca 504, Otavalo, Imbabura

What's nearby

  • Instituto Otavaleño de Antropología - 1 min walk - 0.0 miles
  • Plaza de Ponchos - 7 min walk - 0.4 miles
  • El Lechero - 7 min drive - 2.1 miles
  • Peguche Waterfall - 7 min drive - 2.8 miles
  • Taxopamba Waterfall - 10 min drive - 3.5 miles

Getting around

  • Ibarra Station - 35 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 109 min drive

Restaurants

  • ‪Café Rio Intag - ‬12 min drive
  • ‪Quino Restaurant - ‬1 min walk
  • ‪Balcon de Imbabura - ‬9 min walk
  • ‪Cafetería Sisa - ‬4 min walk
  • ‪La tabilta del tartaro - ‬17 min walk

About this property

Hotel Otavalo

Upscale hotel
Consider a stay at Hotel Otavalo and take advantage of free full breakfast, a rooftop terrace, and dry cleaning/laundry services. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a bar and a restaurant.
You'll also enjoy perks such as:
  • Self parking (surcharge), express check-out, and a banquet hall
  • A front-desk safe, multilingual staff, and concierge services
  • Coffee/tea in the lobby, luggage storage, and smoke-free premises
Room features
All guestrooms at Hotel Otavalo feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-friendly workspaces.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 8:00 AM to 7:00 PM; COP 10 per day; reservations required
  • Self parking on site (COP 10 per day)

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Lever door handles
  • No elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:30 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 80.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: COP 10 per day
  • Nearby parking fee: COP 10 per day (66 ft away; open 8:00 AM to 7:00 PM)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Otavalo Hotel Otavalo
Hotel Otavalo Hotel
Hotel Otavalo Otavalo
Hotel Otavalo Hotel
Hotel Otavalo Otavalo
Hotel Otavalo Hotel Otavalo

Frequently asked questions

Is Hotel Otavalo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Otavalo?

Self parking is available for COP 10 per day.

What time is check-in at Hotel Otavalo?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Otavalo?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Otavalo located?

Situated in Otavalo, this hotel is within a 10-minute walk of Instituto Otavaleño de Antropología, Plaza de Ponchos, and Galeria Gabriel Ceballos Ulloa. El Lechero and Condor Park are also within 3 mi (5 km).

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Hotel Otavalo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 43 out of 52 reviews
Rating 8 - Good. 6 out of 52 reviews
Rating 6 - Okay. 0 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 2 out of 52 reviews

10/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was lovely and service was excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great 4 day couples trip

Great 4 day couples trip. Restaurant is excellent the place is immaculate. Definitely worth the trip
Stayed 4 nights in Sep 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and were sorry that we could only spend one night there. The room was great, we had a wonderful dinner in the restaurant, and we can't say enough about the staff--they were so helpful and generous with their time. We hope we can come back soon.
Stayed 1 night in Jan 2025

10/10 Excellent

Dean

Liked: Staff & service, amenities, property conditions & facilities
Best hotel and worth the money. The staff, the property and the rooms are fantastic.
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. I have never experinced such great service. We were truly treated like royalty during our stay.
Stayed 1 night in Dec 2024

2/10 Terrible

Donna

This was my second times staying in the hotel and it was much better experience than the first,
Stayed 1 night in Nov 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful, the hotel is beautiful, the staff was great and the food, especially the little afternoon sweet that appears in your room late in the afternoon, was suberb! Highly recommend this hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The property is stunning. Recent remodel is beautiful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We really enjoyed staying at this boutique luxury hotel. You get so much attention and clothe staff is very helpful and accommodating. The property has such a Union artistic feel, very clean, and cozy.
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is gorgeous and our stay was lovely. The staff is so friendly and kind. We were greeted with drinks and a warm hand towel at check in, which was much appreciated after a long travel day. We arrived late so chose to order room service and it was delicious! The included breakfast was also fantastic. It’s about a 10 minute walk from the Plaza de Ponchos where the market is located. Our room was clean and the bed was very comfortable. Highly recommend!
Stayed 1 night in Sep 2024

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing except the food. It was so sad because the hotel had all the resources and in a town full of fresh produce. We've been in Ecuador for nearly 3 weeks and this was the worst meal.
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievably beautiful art hotel. The service was impeccable and a three course breakfast was included in our stay. Also included was a plethora of high-quality snacks in the room. I’m a very seasoned traveller and it was one of the most beautiful boutique hotels I’ve stayed at. The price was extremely low for such an experience. I don’t understand how anyone could rate this as less than a perfect stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Collien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay

If you have the opportunity to stay at Hotel Otavalo you absolutely should! This hotel was 10/10 from start to finish. They arranged transfers to and from our hotel before we got there and helped with authentic experiences once we arrived. We were lucky enough to be there over New Years and took part in the lovely celebration they hosted. I cannot say enough good things about this place! Thank you to all the staff at Hotel Otavalo for the best welcome to Ecuador we could have imagined!!
Stayed 3 nights in Dec 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful boutique hotel in an old remodeled colonial building. It has been beautifully modernized and decorated. The restaurant is great and has a varied Ecuadorian menu. Otavalo is a busy city and the hotel is located on a street where the buses run so some amount of noise is unavoidable. You may want to ask for a room not facing the street, towards the back of the hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the service was excellent. My only complaint is the rooms are tiny and we had a room with no windows with zero ventilation. At night the room was very hot and uncomfortable to sleep. I had to open the door to the hallway to get any fresh air in the room and cool it down a little. Besides that, the staff was excellent and helpful. Probably would not stay here again unless I had a room with a window or balcony.
Stayed 2 nights in May 2024

4/10 Poor

James

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There a loud noise and vibration that would start radomly during the night making it very difficult to sleep. The hotel was very nice, but the real purpose of a hotel is to have a place to sleep at night. That was nearly impossible.
Stayed 2 nights in Sep 2022

8/10 Good

Marcelo W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Servicio en general bueno. El personal muy amable.
Stayed 1 night in Apr 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

LUIS CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones muy bonitas, la comida estuvo deliciosa y la atención del personal excelente
Stayed 1 night in Sep 2024

10/10 Excellent

Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien, sin embargo dos cosas tal vez se podrían mejorar: el hotel no tiene parqueadero, por lo que podrían conseguir alguno cerca para los clientes. Otra cosa fue un poco el ruido en mi habitación que daba a la calle que es bastante transitada.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria C

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel increíble con un servicio de primera , el desayuno espectacular , súper recomendable. Muchas gracias por todo
Stayed 1 night in Jul 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024