SUNRISE Garden Beach Resort - All inclusive

5.0 star property
Beachfront property with 6 restaurants and 2 outdoor pools

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Photo gallery for SUNRISE Garden Beach Resort - All inclusive

Lobby
Private beach, white sand, sun loungers, beach umbrellas
1 bedroom, minibar, in-room safe, desk
Exterior
Junior Suite | View from room
SUNRISE Garden Beach Resort near Marina Hurghada offers beachfront access and a free water park. Enjoy drinks at the swim-up bar or dine at six international restaurants. The Horus SPA provides rejuvenating body treatments, and the staff is praised for their attentive service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Breakfast included
  • On private beach

Room options

Available filters for rooms
Showing 9 of 9 rooms

Superior Room, Garden View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Superior Room, Partial Sea View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 45 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Family Suite

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 75 sq m
  • 2 bedrooms
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Designer toiletries
  • 80 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Superior Room, Beachfront

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 45 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Royal Villa

Highlights

Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
5 bedrooms
Blackout drapes/curtains
Designer toiletries
  • 900 sq m
  • 5 bedrooms
  • Sea view
  • Sleeps 6
  • 2 King Beds and 6 Twin Beds

Deluxe Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 45 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Family Room With Bunk Bed

Highlights

Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Designer toiletries
  • 45 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed OR 1 King Bed and 1 Twin Bunk Bed

Deluxe Room, Partial Sea View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 45 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Map
20 Km Safaga Road, Hurghada, Red Sea, Hurghada

What's nearby

  • Senzo Mall - 7 min walk - 0.4 miles
  • Desert Rose Aqua Park - 8 min walk - 0.5 miles
  • Hurghada Grand Aquarium - 4 min drive - 2.9 miles
  • Marina Hurghada - 19 min drive - 12.0 miles
  • Hurghada City Center - 21 min drive - 13.6 miles

Getting around

  • Hurghada Intl. Airport (HRG) - 21 min drive

Restaurants

  • ‪Chili's - ‬4 min drive
  • ‪Lobby Bar at Sunrise Mamlouk Palace Resort - ‬3 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Brioche Doree - ‬4 min drive
  • ‪Pizza Hut - ‬4 min drive

About this property

SUNRISE Garden Beach Resort - All inclusive

Luxury all-inclusive property near Marina Hurghada
You can look forward to a free breakfast buffet, free water park access, and a swim-up bar at SUNRISE Garden Beach Resort - All inclusive. With a private beach, beachfront dining, and a beach bar, this property is the perfect place to soak up some sun. Treat yourself to a massage, a facial, or a body treatment at Horus Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include surfing/body boarding, horseback riding, and parasailing. In addition to a poolside bar and a free daily manager's reception, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this property include:
  • 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • 2 outdoor tennis courts, an area shuttle, and express check-out
  • A porter/bellhop, games, and wedding services
  • Coffee/tea in the lobby, an elevator, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 481 rooms feature comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with designer toiletries and tubs or showers
  • LED TVs with satellite channels
  • Childcare services, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and non-alcoholic beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 6 restaurants
  • 7 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Basilico Italian Cuisine
  • Gamila Egyptian Cuisine
  • Giardino Main Restaurant
  • Mongolian Grill
  • Nasaya Restaurant &Lounge

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Air hockey
  • Archery
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Horseback riding/rentals
  • Mini golf
  • Outdoor pool (guest access)
  • Parasailing
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Table tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 3,940 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 11 buildings
  • 3 floors
  • Built in 2003
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: USD 0
  • New Year's Eve (December 31) Gala Dinner per child: USD 90 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The minimum height to use the water slide is 47 inches (120 cm).

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the fitness facility with adult supervision

Property is also known as

SUNRISE Garden Beach
SUNRISE Garden Beach Resort
SUNRISE Select Garden Beach
SUNRISE Select Garden Beach Hurghada
SUNRISE Select Garden Beach Resort
SUNRISE Select Garden Beach Resort Hurghada
Sunrise Select Garden Beach Hotel Hurghada
Sunrise Select Garden Beach Resort And Spa
SUNRISE Garden Beach Hurghada
SUNRISE Select Garden Beach Resort Spa
SUNRISE Garden Beach Resort Spa
SUNRISE Garden Beach Resort All Inclusive
SUNRISE Garden Beach All Inclusive
SUNRISE Garden Beach Resort & Spa - All Inclusive Hurghada
SUNRISE Garden Beach Resort All Inclusive Hurghada
SUNRISE Garden Beach All Inclusive Hurghada
SUNRISE Garden Beach Resort Spa
SUNRISE Select Garden Beach Resort Spa
Sunrise Garden All Inclusive
Sunrise Inclusive Inclusive
SUNRISE Garden Beach Resort
SUNRISE Garden Beach Resort All inclusive
SUNRISE Garden Beach Resort - All inclusive Hurghada

Frequently asked questions

Does SUNRISE Garden Beach Resort - All inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is SUNRISE Garden Beach Resort - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at SUNRISE Garden Beach Resort - All inclusive?

Limited spots are available.

What time is check-in at SUNRISE Garden Beach Resort - All inclusive?

Check-in start time: 2:00 PM; Check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SUNRISE Garden Beach Resort - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at SUNRISE Garden Beach Resort - All inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include mini golf, soccer, tennis, and more.

Where is SUNRISE Garden Beach Resort - All inclusive located?

Nestled on the beach, this Village Road property is within 12 mi (20 km) of Marina Hurghada, Hurghada City Center, and Abdulmoneim Riadh Mosque.

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Reviews

SUNRISE Garden Beach Resort - All inclusive Reviews

8.8

Excellent

8.6

Cleanliness

8.2

Location

9.0

Staff & service

8.8

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 145 out of 251 reviews
Rating 8 - Good. 70 out of 251 reviews
Rating 6 - Okay. 22 out of 251 reviews
Rating 4 - Poor. 7 out of 251 reviews
Rating 2 - Terrible. 7 out of 251 reviews

Reviews

10/10 Excellent

Heinrich

Liked: Cleanliness, amenities, property conditions & facilities
The Personal there was really friendly, next time again
Stayed 6 nights in May 2025

10/10 Excellent

Shady

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff , food was great
Stayed 3 nights in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to return!
Stayed 7 nights in Feb 2023

10/10 Excellent

Bob

Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly & trying to accommodate our needs
Stayed 7 nights in Apr 2023

4/10 Poor

Chance

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Terrible food and nothing really for vegetarian except chips and boiled vegetables.
Stayed 3 nights in Dec 2024

10/10 Excellent

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stop scrolling book the Sunrise Now it’s epic

Absolutely wonderful hotel with brilliant friendly staff - I heartily recommend staying here the staff can’t do enough for you Sherif the new general manager is amazing and look out for Boushra and Osman in the reception as they are brilliant If you land on your feet and get Ahmed serving your room then you are onto a winner he has real eye to detail. The pools are heated to 29 degrees which is lovely and the hotel is fully accessible on a motability scooter which is amazing for me - I love the new Pier which has ramps into the sea - this is our families second time here and it quit honestly just keeps getting better and better
Stayed 13 nights in Jan 2024

10/10 Excellent

Betina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the second SUNRISE resort we visited and again it was great. Rooms and service is great. Clean, the pools are watched carefully which is handy with small kids. Food is pretty good at the buffet restaurant. Service can somewhat be less or missing certain finesse, but they do their best and that is appreciated. If you are bothered by the sales men (excursions, spa etc) approaching you when at the pool, you can get a red flag at the towel center to let them know you want to be left alone. Overall a pretty good experience once again.
Stayed 9 nights in Feb 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks again

The hotel location was great, the beach was very nice and no litter, kids had a blast on the pool and the staff were super friendly and catered the whole family. The whole staff from reception to housekeeping were amazing even the maintenance team were professional. When it comes to food they served all cuisine special thanks to chef Mohamed. Animation team were highly active and lots of activities were ongoing. Slides were well maintained and safe and life guards were always alert. Definitely will be come back again. Thank you for the ultimate experience.
Stayed 4 nights in Jul 2023

4/10 Poor

Jacqueline

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
My husband and i have stayed at this hotel around 6 times and always seemed to enjoy it,Unfortunately this visit with other members of my family and grandchildren was not so enjoyable. We went for 10 days and each visit to either breakfast,lunch,or dinner was always a fight to get a table we also varied the times we went but it made no difference,never any proper fresh orange of a morning and when asked for some was given pineapple diluted i might add and told that was it but also my grandchildren had cola but it was served in red hot glasses. The food was definitely not up to normal standard i know food is repetitive when you are away but on a whole i normally find something to eat but not this visit. Also what i noticed was that fruit is normally a part of the all-inclusive but as alot of people like water melon many times it was with held to serve on the beach at an extra cost WRONG. I personally felt that when this hotel is busy the staff cannot cope their manners were a joke we witnessed far too much this visit to ever want to return Unfortunately many times our beach towels was removed from our beds yet we only went to the bar,our air-conditioning didnt work for 4 nights when we complained they literally didnt believe us let alone even seem bothered,we was awake to 27.5 degrees in our room so i called a meeting with the front desk manager Mr Mohamed Ashour who said he would get his technicians to look (motor went) so we was right anyway will i be back no sorry Sunrise.
Stayed 9 nights in May 2024

8/10 Good

Christoph

Liked: Cleanliness, staff & service, amenities
Zimmer sind in einem ordentlichen Zustand, Betten sehr gut, Klimaanlage funktioniert gut. Badezimmer könnte modernisiert werden, Sauberkeit war dank des fleißigen Personals gut. Das Bier hat geschmeckt, der lokale Alkohol (gibt nur diesen) schlägt irgendwann auf den Magen.
Stayed 7 nights in Oct 2025

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Boy war top. Bars und Essen hervorragend
Stayed 10 nights in Sep 2025

10/10 Excellent

Xenia

Liked: Cleanliness, staff & service, amenities
Einen super schönes Hotel, jederzeit gerne wieder. Die Zimmern, nicht alle, renovierungsbedürftig. Ansonsten alles top. Wir waren schon zum 5ten mal in der Anlage, auf jeden Fall nicht das letztes Mal
Stayed 7 nights in Aug 2025

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir fühlen uns hier immer wieder wohl. Die gesamte Anlage ist sehr gepflegt und sauber. Die Zimmer sind sauber, werden aber nach ägypischem Standard gereinigt und das Bad könnte (Dusche und Waschbeckenamateur) würde sich mal über einen Entkalker freuen. Die Auswahl an Essen ist einfach nur grandios. Neben dem eigenem Hauptrestaurant kann man auch das des Schwerster Hotels nebenan nutzen. Darüber hinaus gibt es noch insgesamt 9 a la carte Restaurants, die eine Reservierung benötigen und dann kostenlos genutzt werden können. Wer hier nichts zu Essen findet ist selber schuld. An der Pool Bar meinen sie es bei den Cocktails manchmal etwas zu gut mit dem Alkohol, sodass es eine Cuba Libre manchmal mehr Cuba als Libre hat. Wir waren zum Sommerferienende dort und gab am Pool immer ausreichend Liegen, auch wenn es den ein oder anderen gab, der schon früh morgens sich welche reserviert hat, hatten wir immer um 9:30 Uhr noch eine große Auswahl an Plätzen. Da wir immer nachmittags am Strand waren, gab es auch dort immer noch liegen für uns. Es war nicht das erste Mal und es wird auch nicht das letzte Mal gewesen sein, dass wir hier waren.
Stayed 7 nights in Aug 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here my fifth time
Stayed 10 nights in May 2025

10/10 Excellent

Wessam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 4 nights in Jun 2025

6/10 Okay

Jacqueline

Liked: Cleanliness
Disliked: Property conditions & facilities
As best as it could be but time for a change
Stayed 10 nights in May 2025

4/10 Poor

GULSAH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mimarisi güzel olan otelin diğer hizmetleri 5 yıldızlı otelin çok altındaydı.
Stayed 4 nights in May 2025

10/10 Excellent

Sindy Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren das erste Mal in diesem Hotel und es war wirklich ein wundervoller Aufenthalt. Das Speisenangebot war außergewöhnlich gut. Das Personal freundlich und zuvorkommend. Die Anlage hat wirklich viel zu bieten. Wir werden auf jeden Fall wieder kommen.
Stayed 7 nights in Apr 2025

10/10 Excellent

Christoph Lambert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach Resort Hotel
Stayed 14 nights in Dec 2024

10/10 Excellent

Esa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Beautiful place with great service and lots to do. Would recommend.
Stayed 7 nights in Dec 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rent og pent, god mat, mye å finne på; hyggelig betjening, kort vei til fine butikker, fin strand. Alt i alt, 6/6 - Vi kommer tilbake
Stayed 14 nights in Nov 2024

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle, gepflegte Anlage. Durch die Möglichkeit auch das Schwesterhotel komplett zu nutzen noch mehr Auswahlmöglichkeiten an Speisen und Aktivitäten. Danke für eine schöne Woche.
Stayed 8 nights in Oct 2024

6/10 Okay

Bethany

We have visited this hotel a few times, we ended up checking out a couple of days early as we both had sickness and upset stomach the whole time we was there just as we thought it was getting better every time we would eat something we were running for the toilet to be sick or need the toilet, the food is the same everyday, the eggs are raw was at breakfast, sun beds on the beach was a big issue not enough of them, we was having to get up at 6:30am to get a bed, drinks was in very small paper cups, the mini bar on visit before has been refilled everyday and on this stay was filled up once every 7 days. Be warned they do not accept Egyptian pounds anywhere in the hotel it’s USD or Euros they want. To sum the hotel up me and my family will not be returning and are looking for alternative hotels on the island.
Stayed 9 nights in Oct 2024

8/10 Good

Virginie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon séjour mais... Très bon séjour, le personnel est super, le resort est bien arboré et propre. Le restaurant principal est très bien mais attention aux gâteaux avec de la mousse avec les coupures d'électricité en Egypte, on est tombé malade avec mon fils pendant 2 jours : crampes d'estomac, diarrhée... Préférer les pâtisseries orientales qui elle ne risquent rien avec le miel, idem pour les confitures préférer les pots industriels et fermés... Un autre point, il n'y a pas assez de transat au niveau des piscines, du coup il faut y aller avant 10h pour avoir une place. Sinon pour le reste c'était super, possibilité de manger dans différents restaurants tous les jours en s'inscrivant au préalable sans supplément. Les bars sont super et il y en a même un dans une des piscines qui donne aussi des granitas. Le système de serviette pour la piscine est bien rodé. La chambre est faite tous les jours. Un club enfant, une grande plage privée où on trouve assez facilement de la place. Un ponton pour plonger et voir les poissons et les corails surveillé par un maître nageur. Enfin le parc aquatique est extraordinaire, sensations fortes et amusements garantis.
Stayed 11 nights in Jul 2024

2/10 Terrible

ARIS

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This property is right on the Red Sea. On arrival, I complained that the app did not work, the online form does not work, and no one replies to emails, phone calls or messages. Our first room was dirty, their where red drops all over the restroom. They cleaned it, and missed spots. We complained and they moved us. At the massage parlor, we had to wear underwear during the sauna, steam and massage. Between each of those, the counter clerk would ask, "How are you?". Well, I'm sweating and standing in my underwear and you are in my space. The Hamman was straight on the stone and uncomfortable. The massage lacked luster. They don't seem to understand customer service or comfort. The food at the resort was mediocre. Ice is like gold for them. The restaurant servers were awesome. There was someone making noise above us each night from 7pm to 3am and the staff would do nothing about it. If you like Mexican resorts, this place does not measure up. The app is so bad; it shows restaurants closed when they are open and the map is useless. I guarantee it doesn't get fixed because no one there seems to care about providing a quality experience. Even the shuttle was impossible to get.
Stayed 3 nights in Jun 2024